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West Bengal State Electricity Distribution Company [WBSEDCL] Complaints & Reviews

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Updated: May 29, 2026
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West Bengal State Electricity Distribution Company [WBSEDCL]

West Bengal State Electricity Distribution Company [WBSEDCL] reviews & complaints page 12

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M
mirsha01
from Kolkata, West Bengal
Oct 15, 2021
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I paind the electricity bill via online mode (billdesk) and it ws successful but after that it my balance is showing stll 0 on WBSEDL portal to generate online voucher.
I also logged docket complaint 4 times but it's getting closer without any action.
Please reimburse my money and I have attached the bill details as proof
West Bengal State Electricity Distribution Company [WBSEDCL] customer support has been notified about the posted complaint.
Oct 15, 2021
Updated by mirsha01 please refund my money
Oct 24, 2021
Updated by mirsha01 I contacted bill desk as per them money has been successfully transferred to merchant, @wbsedcl, please refund my money
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    B
    Banerjeeb
    from Asansol, West Bengal
    Oct 10, 2021
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    I made a payment via scanning QR code on the bill and paid exact amount and the amount was deducted from my account but still not received any verification messages or in wbscdcl forum still it's showing the payment is undone. How can it be possible for a prestigious websites?
    West Bengal State Electricity Distribution Company [WBSEDCL] customer support has been notified about the posted complaint.
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      A
      anupamc05
      from Ashoknagar Kalyangarh, West Bengal
      Oct 6, 2021
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      Address: 1084/2, Ashoknagar, P.O. Ashoknagar, District- North 24 Parganas

      Electric connection is not coming to my domestic meter box. My personal electrician informed it is a fault of connection from nearby electric post.
      West Bengal State Electricity Distribution Company [WBSEDCL] customer support has been notified about the posted complaint.
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        W
        webTech chanel
        Oct 4, 2021
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        Hi sir, my consumer ID is[protected], I paid the bill amount for the month of October 2021 dated on 04.10.2021 the amount got debited but no bill was generated or even no transaction is showing under failed/pedning syatus. Please help Me out

        Regards
        Pradip saha [protected]
        West Bengal State Electricity Distribution Company [WBSEDCL] customer support has been notified about the posted complaint.
        Oct 04, 2021
        Updated by webTech chanel         Please help me out for the same.

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          A
          Akashdeep Patra
          Oct 4, 2021
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          Address: bg-125/1, rabindra palli , keshtopur, Kolkata

          Sir/Madam,

          I paid my electricity bill through Google pay using the QR code provided by the electricity bill, and the transaction was successful yet I didn't receive any confirmation, now after 2 and a half months I got a late fee notice saying that I didn't pay the bill, I checked the online portal the bill payment history isn't there .

          I should not be liable to pay the late fee at all, please help me to resolve the above matter since clearly, this is a technical fault from their end.

          Date of transaction : 28/ july / 2021
          Consumer id : -- [protected]

          UPI transaction id:[protected]

          Googl4e transaction ID: CICAgOD8gJqMfA
          West Bengal State Electricity Distribution Company [WBSEDCL] customer support has been notified about the posted complaint.
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            T
            Taslimak15
            Oct 4, 2021
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            Address: Moyna godi barasat kolkata 700125

            I applyed for new electric connection for my home on noa para barasat electric office i submit all document after that they came for inspection and demand for brief for rupees 5000 after that i complain to the station manager then theye said we will issue a quatataion then i pay for the quation and after that they said we will reject your connection beacause you dont gave us brief
            West Bengal State Electricity Distribution Company [WBSEDCL] customer support has been notified about the posted complaint.
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              N
              Nirjan Pakhira
              Oct 3, 2021
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              Madpur electric office's official helpline no is not reachable for a month now..

              what kind of service WBSEDCL offering I just don't understand...
              West Bengal State Electricity Distribution Company [WBSEDCL] customer support has been notified about the posted complaint.
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                S
                Samapti Samanta
                Oct 2, 2021
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                Sir/Madam,
                I paid WBSEDCL electricity bill using QR code printed on electricity bill with Google Pay scanner. UPI transaction ID is[protected] to WBSEDCL (billdeskbqr.[protected]@hdfcbank), from Ms SAMAPTI SAMANTA(Indian Bank), Google transaction ID is CICAgOC8sIPvNg. The Consumer ID is with the name of BATAKRISHNA PATRA. But no confirmation message delivered in registered mobile. Online payment status shows no history available.till it is shown as due paymen

                Details of the Customer:
                Name: Batakrishna Patra
                Customer ID:[protected]
                Registered Mobile Number: [[protected]]
                Kindly look into the matter. Thanking you.
                Your faithfully, Samapti Samanta
                West Bengal State Electricity Distribution Company [WBSEDCL] customer support has been notified about the posted complaint.
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                  S
                  Sayantani Nandi
                  Sep 30, 2021
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                  Address: Kolkata

                  Consumer ID:[protected]

                  I have payed through Google Pay QR code scanner money has been deducted from the bank, yet there is no bill available on the official website as the officials at the WBSEDCL office says that no payment has been done. I have paid the same of the 24th September 2021 and still today no refund has been done. Kindly refund the money as soon as possible.
                  Succesful UPI transaction ID:[protected]
                  West Bengal State Electricity Distribution Company [WBSEDCL] customer support has been notified about the posted complaint.
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                    A
                    Ahana Pal
                    from Siliguri, West Bengal
                    Sep 30, 2021
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                    I have paid bill amount Rs:3482 scanning the QR code against the consumer ID:[protected]. The UPI reference number is[protected].

                    The amount is debited from my bank account but WBSEDCL is showing the status as payment failure.

                    Kindly help.
                    West Bengal State Electricity Distribution Company [WBSEDCL] customer support has been notified about the posted complaint.
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                    I recieved my refund today
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                      A
                      Ahana Pal
                      from Siliguri, West Bengal
                      Sep 30, 2021
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                      The bill amount is deducted from my account but WBSEDCL is showing payment failure.Kindly help.
                      West Bengal State Electricity Distribution Company [WBSEDCL] customer support has been notified about the posted complaint.
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                        A
                        Abira Roy
                        Sep 30, 2021
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                        Sir/ Madam,
                        I paid WBSEDCL electricity bill using QR Code printed on electricity bill with Google pay scanner. UPI transaction ID is[protected], to WBSEDCL (billdeskbqr.[protected]@hdfcbank), from Abira Roy(Axis Bank) on 23rd September. Google transaction ID is CICAgODKqvM7rBw.The consumer id is[protected] with the name of my father Dr. Ashit kumar Sen. But no confirmation message delivered in registered mobile. Online payment status shows no history available.

                        Details of the Customer
                        Name: Ashit kumar Sen
                        Customer Id:[protected]
                        Registered mobile number: [protected]
                        Kindly look into the matter.
                        Thanking you.

                        Your faithfully
                        Abira Roy
                        West Bengal State Electricity Distribution Company [WBSEDCL] customer support has been notified about the posted complaint.
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                          T
                          Taniya Paul
                          Sep 27, 2021
                          Resolved
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                          Resolved

                          Address: Vidyut Bhawan, Block B, 2nd Floor, Salt Lake City, Sech Bhawan Kolkata Kolkata District West Bengal India - 700091

                          Sir/Madam, I paid WBSEDCL electricity bill using QR code printed on electricity bill with Google Pay scanner. UPI transaction ID is[protected] to WBSEDCL (billdeskbqr.[protected]@hdfcbank), from Ms TANIA PAUL (Allahabad Bank), Google transaction ID is CICAgODq2LS1LA. The Consumer ID is with the name of my mother. But no confirmation message delivered in registered mobile. Online payment status shows no history available.

                          Details of the Customer:
                          Name: SUMATI PAUL
                          Customer ID:[protected]
                          Registered Mobile Number: [protected]
                          Contact Number: [protected]

                          Kindly look into the matter. Thanking you.

                          Your faithfully,
                          TANIA PAUL
                          Sep 30, 2021
                          Complaint marked as Resolved 
                          They have refunded the money back to my account...thanks a lot😊😊
                          West Bengal State Electricity Distribution Company [WBSEDCL] customer support has been notified about the posted complaint.
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                          Do not waste your time ... contact your bank.
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                            S
                            Sayantani Nandi
                            Sep 27, 2021
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                            Address: 13D SUBODH PARK,BANSDRONI

                            I have paid the bill for Jul-Sept 2021 through the QR code available in bill, yet it shows bill due and no payment receipt is available for download on the official website. please help me on this.

                            Consumer ID:[protected]
                            West Bengal State Electricity Distribution Company [WBSEDCL] customer support has been notified about the posted complaint.
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                            Please refund the money !!!
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                              P
                              Pankaj Mazumdr
                              Sep 26, 2021
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                              Sir/ Madam,
                              I paid WBSEDCL electricity bill using QR Code printed on electricity bill with Google pay scanner. UPI transaction ID is[protected] to WBSEDCL (billdeskbqr.[protected]@hdfcbank), from PARAMITA BOSE (State Bank of India), google transaction ID is CICAgODM_vaRWg. The consumer id is with the name of my mother . But no confirmation message delivered in registered mobile. Online payment status shows no history available.

                              Details of the Customer
                              Name: PURNIMA RANI BASU
                              Customer Id:[protected]
                              Kindly look into the matter.
                              Thanking you.

                              Your faithfully
                              Paramita Bose
                              Mobile number- [protected]
                              Email id: [protected]@gmail.com
                              West Bengal State Electricity Distribution Company [WBSEDCL] customer support has been notified about the posted complaint.
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                                T
                                Taniya Paul
                                Sep 26, 2021
                                Resolved
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                                Resolved

                                Address: WCX9+4WQ, HALISAHAR, KANCHRAPARA, WEST BENGAL 743134

                                Sir/Madam,
                                I paid WBSEDCL electricity bill using QR code printed on electricity bill with Google Pay scanner. UPI transaction ID is[protected] to WBSEDCL (billdeskbqr.[protected]@hdfcbank), from Ms TANIA PAUL (Allahabad Bank), Google transaction ID is CICAgODq2LS1LA. The Consumer ID is with the name of my mother. But no confirmation message delivered in registered mobile. Online payment status shows no history available.

                                Details of the Customer:
                                Name: SUMATI PAUL
                                Customer ID:[protected]
                                Registered Mobile Number: [protected]
                                Kindly look into the matter. Thanking you.
                                Your faithfully, TANIA PAUL
                                Sep 30, 2021
                                Complaint marked as Resolved 
                                They have refunded the money back to my account...thanks a lot 😊😊
                                West Bengal State Electricity Distribution Company [WBSEDCL] customer support has been notified about the posted complaint.
                                Sep 28, 2021
                                Updated by Taniya Paul                                 Kindly do some step...please keep positive steps...please refund the money...

                                Sep 30, 2021
                                Updated by Taniya Paul                                 Kindly refund the money.

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                                  T
                                  Tanmoy Kumbhakar
                                  Sep 25, 2021
                                  Resolved
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                                  Resolved

                                  Dear Sir/Madam,

                                  I have paid my electricity bill through Bharat QR code [UPI]. UPI reference ID is[protected]. However, I can see on WBSEDCL portal show they did not receive any payment.

                                  How can I get refund or resolve this.

                                  Thanks
                                  Ajoy
                                  Oct 5, 2021
                                  Complaint marked as Resolved 
                                  Disgusting support from WBSEDCL. Better to reach bank at the earliest.
                                  West Bengal State Electricity Distribution Company [WBSEDCL] customer support has been notified about the posted complaint.
                                  Sep 25, 2021
                                  Updated by Tanmoy Kumbhakar                                   Consumer ID:[protected]
                                  Oct 05, 2021
                                  Updated by Tanmoy Kumbhakar                                   Who ever is seeing this post ... Do not waste your time contacting WBSEDCL.
                                  I had created two dockets, however, they closed them without any resolution. I called them and they said they did not know about payment and all. After wasting my 7 day I contacted bank and bank refunded in full.
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                                    9
                                    9433
                                    from Kolkata, West Bengal
                                    Sep 24, 2021
                                    Resolved
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                                    Resolved

                                    I have made a payment of Rs :- 1941.00 via Google pay using scan by QR code
                                    ( Electricity bill ) to WBSEDCL
                                    ( billdeskbqr.[protected]@hdfcbank ) for the month of [ AUG'2021 to OCT'2021 ]against the customer ID :[protected] on 6 .09.2021, but WBSEDCL has not yet received the payment although the amount debited from my account. Account No :- [protected] [State Bank of India] debited with Rs :- 1941.00 on 6th September 2021.

                                    UPI Transaction ID :[protected]

                                    Kindly do the needful to refund the amount.
                                    Sep 29, 2021
                                    Complaint marked as Resolved 
                                    I have got money.Thanks.
                                    West Bengal State Electricity Distribution Company [WBSEDCL] customer support has been notified about the posted complaint.
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                                      S
                                      Sumati Paul
                                      Sep 24, 2021
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                                      Address: WCX9+4WQ, Halisahar, Kanchrapara, West Bengal 743134

                                      Sir/Madam, I paid WBSEDCL electricity bill using WBSEDCL QR code printed on electricity bill with Google Pay scanner and the UPI transaction ID is[protected], to WBSEDCL (billdeskbqr.[protected]@hdfcbank), from TANIA PAUL(Allahabad Bank), Google transaction ID is (CICAgODq2LS1LA), The Consumer ID is in the name of Sumati Paul. But no confirmation messages delivered in registered mobile. Online payment status shows no history available.

                                      Details of the Customer:
                                      Name: Sumati Paul
                                      Customer ID:[protected]
                                      Kindly look into the matter Asap.
                                      Thanking you.

                                      Your faithfully,
                                      Sumati Paul
                                      West Bengal State Electricity Distribution Company [WBSEDCL] customer support has been notified about the posted complaint.
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                                        A
                                        Ashim Kumar Kar
                                        Sep 24, 2021
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                                        I have paid electricity bill through google pay scanning QR code. Still the bill is showing unpaid inspite of succesful transaction.
                                        Consumer ID:[protected]
                                        Date of payment: 02.08.2021
                                        Amount: 2406 rupees
                                        Please look over the matter and refund the money.
                                        West Bengal State Electricity Distribution Company [WBSEDCL] customer support has been notified about the posted complaint.
                                        Sep 28, 2021
                                        Updated by Ashim Kumar Kar                                         Please look over the matter. I have paid the bill once again.
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