West Bengal State Electricity Distribution Company [WBSEDCL] Complaints & Reviews

Sir,
Please correct my address as the bill is coming with two flat names. I am facing problems while using this as my address proof.
My proper address-
284 S.N.Banerjee Road, Basundhara Apartment, 2E, New Barrackpore, Kolkata- 700131.
Thank you,
Susmita Sen,
Kolkata.
Consumer Id[protected].

Dear Sir/ma'am,

I MD. Yusuf residing at ashraf nagar, buddha mandir road, sevoke road siliguri-734001, I would like to bring attention, that my consumer no.[protected]. From last 1 year I am receiving excess bill, earlier the bill was about 50% less then nowadays bills.
It might be due to fault in meter or some other reasons.

Request you to look into this.

Regards
Md Yusuf
[protected]

Sir,
Payment for electrical bill Rs 3362 was done via Paytm using the QR code on the bill on 11th June 2021.
Payment receipt couldn't be downloaded from the Wbsebdcl site.
And not reflected in my account .Also the company is now warning for termination of the connection.
We have already paid the amount .kindly look into please.
Attaching the screenshot of the payment via Paytm as proof.

I've paid the electricity bill through paytm using the QR code which was given in the bill. The amount was paid on 11 June 2021. But still it is not reflecting in the download payment receipt area in wbsedcl site. Please look into the matter as soon as possible. Attaching the screenshot of my payment as a proof. I also didn't get any message after completing my payment.
Now the company has sent a message for disconnection of the electricity line

Respected Sir,
I would like to draw your kind attention towards the fact that my parents (my father, a retired defense personnel) had been residing in the village Ramgarh, Chandrakona. This house in Ramgarh had the Transformer along with the 11 KV line lying within their premises. Now, it is a normal practice to engage people for cleaning and regular maintenance of the premises. On 21st Aug 21 at around 12 noon a person doing the cleaning and maintenance was electrocuted by the 11 KV line. Immediately he was rushed and admitted to local hospital in Chandrakona Town. Although by God’s grace, the person is safe and his life is out of danger. We would be grateful if you pursue this incidence to higher authorities, so that the Transformer along with the 11 KV line be shifted at my own cost.
In this regard I would also like to mention that we had been continuously applying for the aforesaid cause since 28th May 2016 in anticipation of such accidents (attached herewith the previous applications). I am compelled to state that - I would thank you from the bottom of my heart if this 11 KV line along with the Transformer be shifted before anybody loses his life.
Thanking You

Yours Faithfully

Arvind Pan,

Respected Sir,
I would like to draw your kind attention towards the fact that my parents (my father, a retired defense personnel) had been residing in the village Ramgarh, Chandrakona. This house in Ramgarh had the Transformer along with the 11 KV line lying within their premises. Now, it is a normal practice to engage people for cleaning and regular maintenance of the premises. On 21st Aug 21 at around 12 noon a person doing the cleaning and maintenance was electrocuted by the 11 KV line. Immediately he was rushed and admitted to local hospital in Chandrakona Town. Although by God’s grace, the person is safe and his life is out of danger. We would be grateful if you pursue this incidence to higher authorities, so that the Transformer along with the 11 KV line be shifted at my own cost.
In this regard I would also like to mention that we had been continuously applying for the aforesaid cause since 28th May 2016 in anticipation of such accidents. I am compelled to state that - I would thank you from the bottom of my heart if this 11 KV line along with the Transformer be shifted before anybody loses his life.
Thanking You

Yours Faithfully

Arvind Pan,

Respected Sir,
My humble submission to you is that I am Shri Manas Karar Village and Post Bargachhia, District Howrah. I have rented it from Bhim Sadhukhan Mahasaya, the owner of the shop house. The shop was formerly a wheat mill. There was a disconnected electricity meter at that place. I went to WBSEDCL Baragachhia Customer Care Center to apply for electricity connection to open my new shop at this place. There we came to know that the application for a new meter cannot be accepted until the old meter is paid and the meter is taken away by the power department.
In this situation, I myself paid all the arrears of Bhim Sadhukhan Mahasaya's old meter on 07.07.2021 (Paid Rs. 17, 046/-). On the same day I applied for PARMANENT DISCONNECTION of that meter CONSUMER ID:[protected]. Installation no: 11222612.
But sadly, as a sick and disabled person, I have been repeatedly requesting the WBSEDCL Baragachhia Customer Care Center to open the meter for more than a month. But to date no solution has been found. That's why I was forced to remember you.
Hopefully you will be obliged to take off the meter very fast considering my current helpless condition.
Sincere dedication
Yours faithfully
Manas Karar

Respected Sir,
My humble submission to you is that I am Shri Manas Karar Village and Post Bargachhia, District Howrah. I have rented it from Bhim Sadhukhan Mahasaya, the owner of the shop house. The shop was formerly a wheat mill. There was a disconnected electricity meter at that place. I went to WBSEDCL Baragachhia Customer Care Center to apply for electricity connection to open my new shop at this place. There we came to know that the application for a new meter cannot be accepted until the old meter is paid and the meter is taken away by the power department.
In this situation, I myself paid all the arrears of Bhim Sadhukhan Mahasaya's old meter on 07.07.2021 (Paid Rs. 17, 046/-). On the same day I applied for PARMANENT DISCONNECTION of that meter CONSUMER ID:[protected]. Installation no: 11222612.
But sadly, as a sick and disabled person, I have been repeatedly requesting the WBSEDCL Baragachhia Customer Care Center to open the meter for more than a month. But to date no solution has been found. That's why I was forced to remember you.
Hopefully you will be obliged to take off the meter very fast considering my current helpless condition.
Sincere dedication
Yours faithfully
Manas Karar

Date: 19.08.2021
Place: Bargachia, Howrah

There have Two Consumer Id
1.con Id[protected] paid amount- Rs-879 date-2.8.21 UPI Ref Id[protected]
2.con Id[protected] paid amount- Rs-2701date-2.8.21 UPI Ref Id[protected]

I have installed my electric meter in 2008 and deposited the security deposit money with WBSECL however now i have sold my flat and want to claim back the security deposit money. When I have asked the electric office for the procedure, they informed me to bring the deposit slip which I have received before 13 years otherwise I will not receive the same. I said the same has been misplaced hence there should be alternate procedure since this can happen with everyone. They inform that no refund will be given unless we have a copy of security deposit which was give 13 years ago and are very rude.

Let me know the alternate procedure to claim the refund

I had paid Rs 22660 on 4th Aug 00:13 AM through Google Pay by scanning the QR code in the Bill.This payment is not reflecting in my account. I have raised Docket no. 42981864 and 43018879 from 5th August but no action has been taken on the same.. Date of Payment:[protected] and consumer no[protected] and amount paid for Bill date 27/07/21

Please help in getting WBSEDCL either return the payment or apply in my account
Receipt No/Transaction Id/UTR No:CICAgOCCuuOifg PaymentWallet:Google Pay

Hi team, I have made a online payment of my electricity bill of Rs. 1873.00 on 12.08.2021, but still now its showing in pending status. I have attached the screen shot for your ready reference & waiting for your earliest help regarding this matter.
Transaction ref no. WSBI[protected]IGALSVEXR3

I get my bill via online and sms. Because wbsedcl sent a sms at the time of meter reading no one present. So wbsedcl sent quarterly bill by estimate. According the bill, meter reading showing 3731.00 but actually meter showing 3631.00. There is 100 unit difference between actual meter reading and bill. So I launched 2 time online complaint but within one day complaint status showing closed without any resolution. So I approached wbsedcl BANSDRONI...

I paid the electric bill to WBSEDCL on 07.08.21 through UPI on Phonepe, the money was debited from my bank account, but the bill has not been credited yet and has been returned to my account. In this case, you will have to figure out how to get the money back.
My Transaction Description -
Collect ID - C2108072311382584137247
Transaction ID - T2108072312022245466870
UTR[protected]
ORDER ID - WPHW[protected]
Date 07th August, 2021
Amount of Bill Rs. 824/-

Sir no power in area in morning 10 am.
power disconnect without any announcement and any notice.
we suffering from many problems.
now time is 7.15 pm.
no power

Surajit Ghosh
consumer id.[protected]

Joyrampur.
Bankura 722157

I have sifted at kestopur north 24 Parganas and here power cut/ power outage going on and on in frequently basis, in this corona pendamic situation where Work From Home Is a huge part of our lives and it is happening for 11-5 pm which is a huge time of hour work time for so long … Whyyyy???? So poor service's how can I work run my family tell me ?? What taking so long to repair that you guys are announced it will happen continuously total august to till september 2021?? And this is the Government of west Bengal who is committing such failures in cities then what you guys are doing in villages.?? Please do something with your services when it’s play such important thing to everyone’s lives we need electricity.please I am begging you.

I have paid a bill amount of 3648/- on 9th August 2021 at 1:48 P.M. through UPI . My consumer number is[protected]. My UPI TRANSACTION No. is[protected].
But it is showing that the payment did not happen tough the amount has been deducted from my bank account.
Therefore I am requesting the computer authority to look into the matter.

One of the most pathetic State governments organization in the world.

They charged us huge amount of per rating but their customers service is very bad and unprofessional.

That's the reason all government organisations are going to sell private companies. More than 12 hrs No electricity in my are and I'm not abale to contact them.
Despite my several call no one response.

I request you kindly take proper action against this compay as soon as possible.

Regards
Bijoy Chowdhury
Kestopur
Kolkata 700101
Consumer ID :[protected]

I have made a payment of Rs. 2593 via Google pay using BHARAT QR (electricity bill) to WBSEDCL (billdeskbqr.[protected]@hdfcbank) for the month of AUG'21 - OCT'21 against the consumer ID:[protected] on 07.08.2021, but wbsedcl has not yet received the payment although the amount has been debited from my account.
Accnt No. [protected](State Bank of India). IFSC- SBIN0008556
debited with Rs. 2593 on 7th August 2021.

UPI transaction ID:[protected]

Kindly do the needful to refund the amount.

Sri Sanjoy Kumar Bhunia
Chief Engineer
Customer Relation Management Cell
Bidyut Bhawan, Gr Floor, Block-A, Karunamayee, Saltlake, Kolkata-91

Sub: Complaint on an exorbitant bill without taking meter readings of the bill periods Aug'21 to Oct'21
Ref: My Docket No. 43041054, Consumer ID:[protected], Meter No. H078148, INST NO: 2918715

Respected Sir,

With due respect, I...