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West Bengal State Electricity Distribution Company [WBSEDCL] Complaints & Reviews

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Updated: Nov 19, 2025
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West Bengal State Electricity Distribution Company [WBSEDCL] reviews & complaints page 13

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S
Sen Susmita
Aug 23, 2021
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Address: New Barrackpore, Kolkata- 700131

Sir,
Please correct my address as the bill is coming with two flat names. I am facing problems while using this as my address proof.
My proper address-
284 S.N.Banerjee Road, Basundhara Apartment, 2E, New Barrackpore, Kolkata- 700131.
Thank you,
Susmita Sen,
Kolkata.
Consumer Id[protected].
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    Meraj866
    Aug 23, 2021
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    Address: Buddha mandir road, Opp al amin school

    Dear Sir/ma'am,

    I MD. Yusuf residing at ashraf nagar, buddha mandir road, sevoke road siliguri-734001, I would like to bring attention, that my consumer no.[protected]. From last 1 year I am receiving excess bill, earlier the bill was about 50% less then nowadays bills.
    It might be due to fault in meter or some other reasons.

    Request you to look into this.

    Regards
    Md Yusuf
    [protected]
    West Bengal State Electricity Distribution Company [WBSEDCL] customer support has been notified about the posted complaint.
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      Iqsha Subba
      Aug 23, 2021
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      Address: Vidyut Bhawan, Block B, 2nd Floor, Salt Lake City, Sech Bhawan, Kolkata, West Bengal, India - 700091

      Sir,
      Payment for electrical bill Rs 3362 was done via Paytm using the QR code on the bill on 11th June 2021.
      Payment receipt couldn't be downloaded from the Wbsebdcl site.
      And not reflected in my account .Also the company is now warning for termination of the connection.
      We have already paid the amount .kindly look into please.
      Attaching the screenshot of the payment via Paytm as proof.
      +1 photos
      West Bengal State Electricity Distribution Company [WBSEDCL] customer support has been notified about the posted complaint.
      Aug 26, 2021
      Updated by Iqsha Subba
      I haven't received my refund yet .Problem has not been resolved and the paid amount is still reflected in the bill
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        Iqsha Subba
        Aug 22, 2021
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        Address: Vidyut Bhawan, Block B, 2nd Floor, Salt Lake City, Sech Bhawan, Kolkata, West Bengal, India - 700091

        I've paid the electricity bill through paytm using the QR code which was given in the bill. The amount was paid on 11 June 2021. But still it is not reflecting in the download payment receipt area in wbsedcl site. Please look into the matter as soon as possible. Attaching the screenshot of my payment as a proof. I also didn't get any message after completing my payment.
        Now the company has sent a message for disconnection of the electricity line
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          Arvind Pan
          Aug 22, 2021
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          Address: Vill: Ramgarh, Chandrakona, Dist: Paschim Medinipur, Pin – 721201

          Respected Sir,
          I would like to draw your kind attention towards the fact that my parents (my father, a retired defense personnel) had been residing in the village Ramgarh, Chandrakona. This house in Ramgarh had the Transformer along with the 11 KV line lying within their premises. Now, it is a normal practice to engage people for cleaning and regular maintenance of the premises. On 21st Aug 21 at around 12 noon a person doing the cleaning and maintenance was electrocuted by the 11 KV line. Immediately he was rushed and admitted to local hospital in Chandrakona Town. Although by God’s grace, the person is safe and his life is out of danger. We would be grateful if you pursue this incidence to higher authorities, so that the Transformer along with the 11 KV line be shifted at my own cost.
          In this regard I would also like to mention that we had been continuously applying for the aforesaid cause since 28th May 2016 in anticipation of such accidents (attached herewith the previous applications). I am compelled to state that - I would thank you from the bottom of my heart if this 11 KV line along with the Transformer be shifted before anybody loses his life.
          Thanking You

          Yours Faithfully

          Arvind Pan,
          West Bengal State Electricity Distribution Company [WBSEDCL] customer support has been notified about the posted complaint.
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            Arvind Pan
            Aug 22, 2021
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            Address: Vill: Ramgarh, Chandrakona, Dist: Paschim Medinipur, Pin – 721201

            Respected Sir,
            I would like to draw your kind attention towards the fact that my parents (my father, a retired defense personnel) had been residing in the village Ramgarh, Chandrakona. This house in Ramgarh had the Transformer along with the 11 KV line lying within their premises. Now, it is a normal practice to engage people for cleaning and regular maintenance of the premises. On 21st Aug 21 at around 12 noon a person doing the cleaning and maintenance was electrocuted by the 11 KV line. Immediately he was rushed and admitted to local hospital in Chandrakona Town. Although by God’s grace, the person is safe and his life is out of danger. We would be grateful if you pursue this incidence to higher authorities, so that the Transformer along with the 11 KV line be shifted at my own cost.
            In this regard I would also like to mention that we had been continuously applying for the aforesaid cause since 28th May 2016 in anticipation of such accidents. I am compelled to state that - I would thank you from the bottom of my heart if this 11 KV line along with the Transformer be shifted before anybody loses his life.
            Thanking You

            Yours Faithfully

            Arvind Pan,
            West Bengal State Electricity Distribution Company [WBSEDCL] customer support has been notified about the posted complaint.
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              M
              Manaskarar
              Aug 20, 2021
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              Respected Sir,
              My humble submission to you is that I am Shri Manas Karar Village and Post Bargachhia, District Howrah. I have rented it from Bhim Sadhukhan Mahasaya, the owner of the shop house. The shop was formerly a wheat mill. There was a disconnected electricity meter at that place. I went to WBSEDCL Baragachhia Customer Care Center to apply for electricity connection to open my new shop at this place. There we came to know that the application for a new meter cannot be accepted until the old meter is paid and the meter is taken away by the power department.
              In this situation, I myself paid all the arrears of Bhim Sadhukhan Mahasaya's old meter on 07.07.2021 (Paid Rs. 17, 046/-). On the same day I applied for PARMANENT DISCONNECTION of that meter CONSUMER ID:[protected]. Installation no: 11222612.
              But sadly, as a sick and disabled person, I have been repeatedly requesting the WBSEDCL Baragachhia Customer Care Center to open the meter for more than a month. But to date no solution has been found. That's why I was forced to remember you.
              Hopefully you will be obliged to take off the meter very fast considering my current helpless condition.
              Sincere dedication
              Yours faithfully
              Manas Karar
              +1 photos
              West Bengal State Electricity Distribution Company [WBSEDCL] customer support has been notified about the posted complaint.
              Aug 20, 2021
              Updated by Manaskarar
              Respected Sir,
              My humble submission to you is that I am Shri Manas Karar Village and Post Bargachhia, District Howrah. I have rented it from Bhim Sadhukhan Mahasaya, the owner of the shop house. The shop was formerly a wheat mill. There was a disconnected electricity meter at that place. I went to WBSEDCL Baragachhia Customer Care Center to apply for electricity connection to open my new shop at this place. There we came to know that the application for a new meter cannot be accepted until the old meter is paid and the meter is taken away by the power department.
              In this situation, I myself paid all the arrears of Bhim Sadhukhan Mahasaya's old meter on 07.07.2021 (Paid Rs. 17, 046/-). On the same day I applied for PARMANENT DISCONNECTION of that meter CONSUMER ID:[protected]. Installation no: 11222612.
              But sadly, as a sick and disabled person, I have been repeatedly requesting the WBSEDCL Baragachhia Customer Care Center to open the meter for more than a month. But to date no solution has been found. That's why I was forced to remember you.
              Hopefully you will be obliged to take off the meter very fast considering my current helpless condition.
              Sincere dedication
              Yours faithfully
              Manas Karar

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                M
                Manaskarar
                Aug 20, 2021
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                Address: Bargachia station Road, Vill & P.O. Bargachia, Dist- Howrah, Pin- 7111404

                Respected Sir,
                My humble submission to you is that I am Shri Manas Karar Village and Post Bargachhia, District Howrah. I have rented it from Bhim Sadhukhan Mahasaya, the owner of the shop house. The shop was formerly a wheat mill. There was a disconnected electricity meter at that place. I went to WBSEDCL Baragachhia Customer Care Center to apply for electricity connection to open my new shop at this place. There we came to know that the application for a new meter cannot be accepted until the old meter is paid and the meter is taken away by the power department.
                In this situation, I myself paid all the arrears of Bhim Sadhukhan Mahasaya's old meter on 07.07.2021 (Paid Rs. 17, 046/-). On the same day I applied for PARMANENT DISCONNECTION of that meter CONSUMER ID:[protected]. Installation no: 11222612.
                But sadly, as a sick and disabled person, I have been repeatedly requesting the WBSEDCL Baragachhia Customer Care Center to open the meter for more than a month. But to date no solution has been found. That's why I was forced to remember you.
                Hopefully you will be obliged to take off the meter very fast considering my current helpless condition.
                Sincere dedication
                Yours faithfully
                Manas Karar

                Date: 19.08.2021
                Place: Bargachia, Howrah
                +1 photos
                West Bengal State Electricity Distribution Company [WBSEDCL] customer support has been notified about the posted complaint.
                Aug 31, 2021
                Updated by Manaskarar
                WBSEDCL COMPLAINT STATUS UPDATE (ID: 2964154) has not solved any problem yet.
                WBSEDCL COMPLAINT STATUS UPDATE (ID: 2964154) has not solved any problem yet

                Application for quick refund of	DISCONNECTED power meter. CONSUMER ID: 135125803. Installation: 11222612 - Comment #3892873 - Image #0
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                  S
                  sudha1981
                  Aug 17, 2021
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                  Resolved

                  There have Two Consumer Id
                  1.con Id[protected] paid amount- Rs-879 date-2.8.21 UPI Ref Id[protected]
                  2.con Id[protected] paid amount- Rs-2701date-2.8.21 UPI Ref Id[protected]
                  Sep 13, 2021
                  Complaint marked as Resolved 
                  my mail id [email protected], my contact no 9564963389, please confirm me for this problem.as soon as possible thanking you.
                  West Bengal State Electricity Distribution Company [WBSEDCL] customer support has been notified about the posted complaint.
                  Aug 17, 2021
                  Updated by sudha1981
                  no payment update these two consumer id still now,
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                    M
                    Aug 16, 2021
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                    I have installed my electric meter in 2008 and deposited the security deposit money with WBSECL however now i have sold my flat and want to claim back the security deposit money. When I have asked the electric office for the procedure, they informed me to bring the deposit slip which I have received before 13 years otherwise I will not receive the same. I said the same has been misplaced hence there should be alternate procedure since this can happen with everyone. They inform that no refund will be given unless we have a copy of security deposit which was give 13 years ago and are very rude.

                    Let me know the alternate procedure to claim the refund
                    West Bengal State Electricity Distribution Company [WBSEDCL] customer support has been notified about the posted complaint.
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                      NitishTiwari14
                      Aug 15, 2021
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                      I had paid Rs 22660 on 4th Aug 00:13 AM through Google Pay by scanning the QR code in the Bill.This payment is not reflecting in my account. I have raised Docket no. 42981864 and 43018879 from 5th August but no action has been taken on the same.. Date of Payment:[protected] and consumer no[protected] and amount paid for Bill date 27/07/21

                      Please help in getting WBSEDCL either return the payment or apply in my account
                      Receipt No/Transaction Id/UTR No:CICAgOCCuuOifg PaymentWallet:Google Pay
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                      West Bengal State Electricity Distribution Company [WBSEDCL] customer support has been notified about the posted complaint.
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                        parthasain2021
                        Aug 13, 2021
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                        Hi team, I have made a online payment of my electricity bill of Rs. 1873.00 on 12.08.2021, but still now its showing in pending status. I have attached the screen shot for your ready reference & waiting for your earliest help regarding this matter.
                        Transaction ref no. WSBI[protected]IGALSVEXR3
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                        West Bengal State Electricity Distribution Company [WBSEDCL] customer support has been notified about the posted complaint.
                        Aug 14, 2021
                        Updated by parthasain2021
                        Above said problem still not resolved, kindly refund my amount at the earliest. Transaction ref no. WSBI[protected]IGALSVEXR3, amount 1873.00, payment date 12.08.2021.
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                          sayan1986
                          Aug 13, 2021
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                          Wrong meter reading

                          Address: WBSEDCL, BANSDRONI. KOL: 93

                          I get my bill via online and sms. Because wbsedcl sent a sms at the time of meter reading no one present. So wbsedcl sent quarterly bill by estimate. According the bill, meter reading showing 3731.00 but actually meter showing 3631.00. There is 100 unit difference between actual meter reading and bill. So I launched 2 time online complaint but within one day complaint status showing closed without any resolution. So I approached wbsedcl BANSDRONI...
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                          Sukantachowdhury
                          Aug 13, 2021
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                          I paid the electric bill to WBSEDCL on 07.08.21 through UPI on Phonepe, the money was debited from my bank account, but the bill has not been credited yet and has been returned to my account. In this case, you will have to figure out how to get the money back.
                          My Transaction Description -
                          Collect ID - C2108072311382584137247
                          Transaction ID - T2108072312022245466870
                          UTR[protected]
                          ORDER ID - WPHW[protected]
                          Date 07th August, 2021
                          Amount of Bill Rs. 824/-
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                            jitnimi
                            Aug 11, 2021
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                            Address: kolkata

                            Sir no power in area in morning 10 am.
                            power disconnect without any announcement and any notice.
                            we suffering from many problems.
                            now time is 7.15 pm.
                            no power

                            Surajit Ghosh
                            consumer id.[protected]

                            Joyrampur.
                            Bankura 722157
                            West Bengal State Electricity Distribution Company [WBSEDCL] customer support has been notified about the posted complaint.
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                              Pridheeka
                              Aug 10, 2021
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                              Address: Prafulla Kanan thakdari road kestopur

                              I have sifted at kestopur north 24 Parganas and here power cut/ power outage going on and on in frequently basis, in this corona pendamic situation where Work From Home Is a huge part of our lives and it is happening for 11-5 pm which is a huge time of hour work time for so long … Whyyyy???? So poor service's how can I work run my family tell me ?? What taking so long to repair that you guys are announced it will happen continuously total august to till september 2021?? And this is the Government of west Bengal who is committing such failures in cities then what you guys are doing in villages.?? Please do something with your services when it’s play such important thing to everyone’s lives we need electricity.please I am begging you.
                              West Bengal State Electricity Distribution Company [WBSEDCL] customer support has been notified about the posted complaint.
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                                Rana1611
                                Aug 10, 2021
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                                I have paid a bill amount of 3648/- on 9th August 2021 at 1:48 P.M. through UPI . My consumer number is[protected]. My UPI TRANSACTION No. is[protected].
                                But it is showing that the payment did not happen tough the amount has been deducted from my bank account.
                                Therefore I am requesting the computer authority to look into the matter.
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                                West Bengal State Electricity Distribution Company [WBSEDCL] customer support has been notified about the posted complaint.
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                                  One of the most pathetic State governments organization in the world.

                                  They charged us huge amount of per rating but their customers service is very bad and unprofessional.

                                  That's the reason all government organisations are going to sell private companies. More than 12 hrs No electricity in my are and I'm not abale to contact them.
                                  Despite my several call no one response.

                                  I request you kindly take proper action against this compay as soon as possible.

                                  Regards
                                  Bijoy Chowdhury
                                  Kestopur
                                  Kolkata 700101
                                  Consumer ID :[protected]
                                  West Bengal State Electricity Distribution Company [WBSEDCL] customer support has been notified about the posted complaint.
                                  Aug 09, 2021
                                  Updated by [email protected]
                                  One of the most pathetic State governments organization in the world.

                                  They charged us huge amount of per rating but their customers service is very bad and unprofessional.

                                  That's the reason all government organisations are going to sell private companies. More than 12 hrs No electricity in my are and I'm not abale to contact them.
                                  Despite my several call no one response.

                                  I request you kindly take proper action against this compay as soon as possible.

                                  Regards
                                  Bijoy Chowdhury
                                  Kestopur
                                  Kolkata 700101
                                  Consumer ID :[protected]
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                                    Partha Sanki
                                    Aug 7, 2021
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                                    I have made a payment of Rs. 2593 via Google pay using BHARAT QR (electricity bill) to WBSEDCL (billdeskbqr.[protected]@hdfcbank) for the month of AUG'21 - OCT'21 against the consumer ID:[protected] on 07.08.2021, but wbsedcl has not yet received the payment although the amount has been debited from my account.
                                    Accnt No. [protected](State Bank of India). IFSC- SBIN0008556
                                    debited with Rs. 2593 on 7th August 2021.

                                    UPI transaction ID:[protected]

                                    Kindly do the needful to refund the amount.
                                    +1 photos
                                    West Bengal State Electricity Distribution Company [WBSEDCL] customer support has been notified about the posted complaint.
                                    Aug 23, 2021
                                    Updated by Partha Sanki
                                    WBSEDCL can not respond any complain.
                                    Today 23.08.2021 I recieved my amount.
                                    I filled a complain to Billdesk and State Bank customer care. They helped me to refund my money.
                                    I request to every Wbsedl customer do not pay bill amount with QR code and not pay via Google pay and google pay cusromer dont help to refund the amount.
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                                      biswa263
                                      from Gobardanga, West Bengal
                                      Aug 6, 2021
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                                      Exorbitant Bill

                                      Address: Jaffarpur

                                      Sri Sanjoy Kumar Bhunia
                                      Chief Engineer
                                      Customer Relation Management Cell
                                      Bidyut Bhawan, Gr Floor, Block-A, Karunamayee, Saltlake, Kolkata-91

                                      Sub: Complaint on an exorbitant bill without taking meter readings of the bill periods Aug'21 to Oct'21
                                      Ref: My Docket No. 43041054, Consumer ID:[protected], Meter No. H078148, INST NO: 2918715

                                      Respected Sir,

                                      With due respect, I...
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