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West Bengal State Electricity Distribution Company [WBSEDCL] Complaints & Reviews

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Updated: Nov 19, 2025
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So far, so good. West Bengal State Electricity Distribution Company [WBSEDCL] is working on building a stronger response system and taking steps to address most of the complaints. While there's room for growth, their efforts show a positive trend in customer support. We hope West Bengal State Electricity Distribution Company [WBSEDCL] will keep up the work and continue to help more customers with their concerns even better 🤝
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West Bengal State Electricity Distribution Company [WBSEDCL]

West Bengal State Electricity Distribution Company [WBSEDCL] reviews & complaints page 14

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B
biswa263
from Gobardanga, West Bengal
Aug 6, 2021
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Address: Jaffarpur

This grievance is on behalf of Mr. Bibhor Kanti Debnath who has received an abnormally high bill from WBSEDCL for the months of August, September, and October which stands at around Rs 1, 597 for the three month period. Under normal circumstances, the bill amount doesn't exceed Rs. 76. Further, it is stated below the bill (the inflated one) that the meter might be damaged. I would like to know, what will WBSEDCL do in this regard so that the issue gets resolved and I am not charged with such a ridiculous bill amount.

The customer details are mentioned below
Name: Bibhor Kanti Debnath
MIG, 3/10 BKP. Housing Complex Phase-2.
Consumer ID:[protected]

Attachments:
1) Current bill (Aug_2021)
2) Previous bill (July_2021)
+2 photos
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    P
    Prasanta Dhara
    Aug 5, 2021
    Resolved
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    Resolved

    I have made a payment of Rs. 2733 via Google pay using BHARAT QR (electricity bill) to WBSEDCL (billdeskbqr.[protected]@hdfcbank) for the month of AUG'21 - OCT'21 against the consumer ID:[protected] on 31.07.2021, but wbsedcl has not yet received the payment although the amount has been debited from my account.
    Accnt No.[protected](Airtel payment bank) debited with Rs. 2733 on 31july 2021.

    UPI transaction ID:[protected]

    Kindly do the needful to refund the amount.
    +1 photos
    Aug 5, 2021
    Complaint marked as Resolved 
    Sir I have done the bill payment of Rs.2, 733.00 with direct Qr code scan provided in the bill using Google pay.my my money is debited for my bank and successfully sent to WBSEDCL. but but wbsedcl neither confirming my bill nor refunding the money. Transaction I': 1212139469 .
    West Bengal State Electricity Distribution Company [WBSEDCL] customer support has been notified about the posted complaint.
    Aug 05, 2021
    Updated by Prasanta Dhara     My money is not refunded
    Aug 07, 2021
    Updated by Prasanta Dhara     Thank you sir my money is refunded
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      R
      Riddhibrata 007
      Aug 4, 2021
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      Sir/ Madam,
      I paid WBSEDCL electricity bill using QR Code printed on electricity bill with Google pay scanner and it was successful. UPI transaction ID is [protected]@okhdfcbank, to WBSEDCL (billdeskbqr.[protected]@hdfcbank), from Riddhibrata Maity google transaction ID is CICAgOC0t6H1Gg. But no confirmation message delivered in registered mobile. Online payment status shows no history available.

      Details of the Customer
      Name: Samaresh Gupta
      Customer Id:[protected]
      Registered mobile number: [protected]
      Kindly look into the matter.
      Thanking you.

      Your faithfully
      Riddhibrata Maity
      Mobile number- [protected]
      Email id: [protected]@gmail.com
      +1 photos
      West Bengal State Electricity Distribution Company [WBSEDCL] customer support has been notified about the posted complaint.
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        R
        Riddhibrata 007
        Aug 4, 2021
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        Sir/ Madam,
        I paid WBSEDCL electricity bill using QR Code printed on electricity bill with Google pay scanner and it was successful. UPI transaction ID is [protected]@okhdfcbank, to WBSEDCL (billdeskbqr.[protected]@hdfcbank), from Riddhibrata Maity google transaction ID is CICAgOC0t5GhaA. The consumer id is with the name of my mother. But no confirmation message delivered in registered mobile. Online payment status shows no history available.

        Details of the Customer
        Name: Smt. Alo Maity
        Customer Id:[protected]
        Registered mobile number: [protected]
        Kindly look into the matter.
        Thanking you.

        Your faithfully
        Riddhibrata Maity
        Mobile number- [protected]
        Email id: [protected]@gmail.com
        West Bengal State Electricity Distribution Company [WBSEDCL] customer support has been notified about the posted complaint.
        Aug 04, 2021
        Updated by Riddhibrata 007         please find ss

        View replies
        please find the ss

        Payment made through Gpay but not reflected in wbsedcl website - Comment #3872185 - Image #0
        Payment made through Gpay but not reflected in wbsedcl website - Comment #3872185 - Image #1
        Payment made through Gpay but not reflected in wbsedcl website - Comment #3872185 - Image #2
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          B
          bubuldas
          Aug 4, 2021
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          Address: singheswar

          I have paid an electricity bill of Rs-1424 through Yes bank Prepaid card on 31/07/2021 merchant RRN NO[protected]. Bill paid fail but amount is debited from my card. still now not refund this amount
          West Bengal State Electricity Distribution Company [WBSEDCL] customer support has been notified about the posted complaint.
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            L
            Lata Srivastav
            Aug 3, 2021
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            Address: Dharimool Kalaikunda Air Force

            No power
            West Bengal State Electricity Distribution Company [WBSEDCL] customer support has been notified about the posted complaint.
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              Z
              ZEROiQ Gaming
              Aug 2, 2021
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              Address: West bengal

              Our experience with this service is always worse. Electricity always goes off due to very small reason for hours even days. Main problem is with electric connection line. Please have a look on it.
              West Bengal State Electricity Distribution Company [WBSEDCL] customer support has been notified about the posted complaint.
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                S
                Surojit Singharoy
                Aug 2, 2021
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                Address: Paschimbhatjangla Krishnagar nadia WB pin -741102

                Bill problem: sir, my name is surojit singha roy. my consumar I'd[protected]. my previous reading 2823 and present reading 2961, total 138 unit on date (5.5.2021 to 02.08.2021).I have cleared last bill 19 July amount 1484. But latest bill show amount 1484 +138 unit total 2361 amount. So requested sir correction my bill.wbsedcl krishnagar office Service is too bad. So I have post online. Pls solve urgent sir.
                West Bengal State Electricity Distribution Company [WBSEDCL] customer support has been notified about the posted complaint.
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                  P
                  Pritha95
                  Aug 2, 2021
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                  West Bengal State Electricity Distribution Company [WBSEDCL] bill got successfully paid via OR code but did not get updated

                  Address: Burdwan

                  Hi Wbsedcl,

                  I have paid my recent WBSEDCL electricity bills for the month of June, July, August 2021. I have used the QR Code to pay the amount through Google pay. The amount did not update in the app and still shows the bills in pending status. Both the consumer IDs are below:

                  [protected]
                  [protected]

                  Below are the details of the upi payments done:

                  Your VPA [protected]@oksbi...
                  +2 photos
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                  A
                  arghya501
                  Aug 1, 2021
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                  Address: Ahmadpur, Tentultala, Sayer-par, Opposite to PNB ATM,PIN-731201,Birbhum,WB

                  I am Bhaskar Bhattacharya. Here is my consumer id[protected]. I need to pay the bill in between 2/8/2021 and I am trying the same from last three days. But it shows payment faild and biller is having issue! Not a single UPI is working even the QR code is also not working provided on bill.

                  Is it possible in this pandamic situation to stand over a long queue and pay your bill. If it is server issue how much time it neet to be okay.Why customers have to face such issues over such long time! Will they extend the deadline of e-payment for that issue from their side!

                  Please look the matter and solve it asap.
                  Thanks.
                  +2 photos
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                    W
                    Work Line
                    Jul 31, 2021
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                    Address: Kajurdaha(Malipukurdanga), Gurap, Hooghly, 712149

                    I am Debasis Das, applicant of new electricity connection.My applicatin no is [protected] and referance id is[protected]. I have deposited all neccessary dues on 23/11/2019. Now I am living with my pregnant wife and elderly mother without electricity till today 31/07/2021. Please you kindly take a needful action as early as possible for electricity connection.
                    +3 photos
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                      S
                      SATVIK _SRIVASTAVA
                      Jul 30, 2021
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                      Address: West bengal,asansol

                      We have tried all the ways of communication...no one is respomding postively.
                      Even we have send them our location on official whatsapo no.
                      The no is showing online but they are not viewing msgs
                      +1 photos
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                        K
                        kushalanand1
                        from Bengaluru, Karnataka
                        Jul 29, 2021
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                        I (Kushal Anand) have made payment towards WBSEDCL electricity bill generated in name of my father (Lakshman Prasad), dated 24/12/2020 for period Jan'21 to Mar'21 with amount 4298 paid through QR code, but even successful payment via Google Pay, it is not reflected in the official site.

                        Even in next bill, payment did not reflect. Hence raised a complaint to WBSEDCL on their site dated 2 May 2021 with docket number : 37026056.
                        Since 3 months no update has been made on the raised complaint.

                        Requesting to refund the amount.

                        Transaction Details from GooglePay is attached for reference.
                        West Bengal State Electricity Distribution Company [WBSEDCL] customer support has been notified about the posted complaint.
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                          W
                          wbresident001
                          Jul 29, 2021
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                          Hi,

                          Yesterday I paid my electricity bill using their official quick pay portal with BharatPe QR code. Although the amount got deducted from my bank account the payment confirmation page shows the transaction is still pending.
                          West Bengal State Electricity Distribution Company [WBSEDCL] customer support has been notified about the posted complaint.
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                            A
                            Amlan Kumar Murmu
                            Jul 28, 2021
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                            Sir,
                            I Amlan Kumar Murmu residence of Asansol, would like to draw your kind attention towards mine application that mine mobile number [protected] is linked to Consumer id[protected] which do not belong to me but it am getting bill notification for past few months to my mobile number so please do look into the matter i have even previously mailed about this to [protected]@wbsedcl.in dated- Jan 30, 2021 but its of no use as still i am getting bill notification
                            so please de-link mine mobile number with[protected] id and do look into the matter as soon as possible
                            Thanking You
                            +2 photos
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                              T
                              TIRTHARUP BHATTACHARJEE
                              from Surat, Gujarat
                              Jul 27, 2021
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                              There is a regular Voltage fluctuations happening in my house. Lot of appliances are impacted and getting damaged. Since this is a government organisation these people don't care about the service. The most amazing part is their complaint system does not work as well and hence such incidents are not getting registered. Please contact [protected]@ [protected] if you people get some time.
                              West Bengal State Electricity Distribution Company [WBSEDCL] customer support has been notified about the posted complaint.
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                                K
                                Kaushide-8
                                from Bardhaman, West Bengal
                                Jul 27, 2021
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                                Who will be the responsible I lost my computer due to heavy electricity fluctuations . I am from Shaktigarh cce. I tried to inform from the toll free number but no one pick up the call also tried to contact Shaktigarh supply station but no one pickup the call.
                                West Bengal State Electricity Distribution Company [WBSEDCL] customer support has been notified about the posted complaint.
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                                  K
                                  Kaushide-8
                                  from Bardhaman, West Bengal
                                  Jul 26, 2021
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                                  Lost my working computer due to heavy power fluctuations.
                                  West Bengal State Electricity Distribution Company [WBSEDCL] customer support has been notified about the posted complaint.
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                                    S
                                    Soumyaghosh123
                                    Jul 21, 2021
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                                    Address: C 25 Aurobindanagar Midnapur 721101

                                    On 20th July I have made payment of of INR--4246using the barcode present in WBSEDCL bill. Transaction is successful from paytm side and UPI ref id[protected] .But in WBSEDCL website amount is not showing as paid. Tried to contact multiple times in customer care as paytm is asking official document from WBSEDCL that against the UPI ref id they should tell that they have not received the amout.Please help me out. My contact detail is---[protected]
                                    West Bengal State Electricity Distribution Company [WBSEDCL] customer support has been notified about the posted complaint.
                                    Jul 21, 2021
                                    Updated by Soumyaghosh123                                     I am adding UPI payment complaint ss.

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                                      Farhad007
                                      Jul 20, 2021
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                                      Address: Village Giran Gachh post Gadra block Rajganj Dist Jalpaiguri state West Bengal

                                      Respected sir
                                      Me Abbas Ali at Giran Gachh Gadra Rajganj Jalpaiguri, it's load sending problem please solved at soon at possible
                                      West Bengal State Electricity Distribution Company [WBSEDCL] customer support has been notified about the posted complaint.
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