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West Bengal State Electricity Distribution Company [WBSEDCL] Complaints & Reviews

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Updated: Nov 19, 2025
Complaints 1385
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So far, so good. West Bengal State Electricity Distribution Company [WBSEDCL] is working on building a stronger response system and taking steps to address most of the complaints. While there's room for growth, their efforts show a positive trend in customer support. We hope West Bengal State Electricity Distribution Company [WBSEDCL] will keep up the work and continue to help more customers with their concerns even better 🤝
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West Bengal State Electricity Distribution Company [WBSEDCL]

West Bengal State Electricity Distribution Company [WBSEDCL] reviews & complaints page 14

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A
[email protected]
Aug 9, 2021
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One of the most pathetic State governments organization in the world.

They charged us huge amount of per rating but their customers service is very bad and unprofessional.

That's the reason all government organisations are going to sell private companies. More than 12 hrs No electricity in my are and I'm not abale to contact them.
Despite my several call no one response.

I request you kindly take proper action against this compay as soon as possible.

Regards
Bijoy Chowdhury
Kestopur
Kolkata 700101
Consumer ID :[protected]
West Bengal State Electricity Distribution Company [WBSEDCL] customer support has been notified about the posted complaint.
Aug 09, 2021
Updated by [email protected] One of the most pathetic State governments organization in the world.

They charged us huge amount of per rating but their customers service is very bad and unprofessional.

That's the reason all government organisations are going to sell private companies. More than 12 hrs No electricity in my are and I'm not abale to contact them.
Despite my several call no one response.

I request you kindly take proper action against this compay as soon as possible.

Regards
Bijoy Chowdhury
Kestopur
Kolkata 700101
Consumer ID :[protected]
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    P
    Partha Sanki
    Aug 7, 2021
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    I have made a payment of Rs. 2593 via Google pay using BHARAT QR (electricity bill) to WBSEDCL (billdeskbqr.[protected]@hdfcbank) for the month of AUG'21 - OCT'21 against the consumer ID:[protected] on 07.08.2021, but wbsedcl has not yet received the payment although the amount has been debited from my account.
    Accnt No. [protected](State Bank of India). IFSC- SBIN0008556
    debited with Rs. 2593 on 7th August 2021.

    UPI transaction ID:[protected]

    Kindly do the needful to refund the amount.
    +1 photos
    West Bengal State Electricity Distribution Company [WBSEDCL] customer support has been notified about the posted complaint.
    Aug 23, 2021
    Updated by Partha Sanki     WBSEDCL can not respond any complain.
    Today 23.08.2021 I recieved my amount.
    I filled a complain to Billdesk and State Bank customer care. They helped me to refund my money.
    I request to every Wbsedl customer do not pay bill amount with QR code and not pay via Google pay and google pay cusromer dont help to refund the amount.
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      B
      biswa263
      from Gobardanga, West Bengal
      Aug 6, 2021
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      Exorbitant Bill

      Address: Jaffarpur

      Sri Sanjoy Kumar Bhunia
      Chief Engineer
      Customer Relation Management Cell
      Bidyut Bhawan, Gr Floor, Block-A, Karunamayee, Saltlake, Kolkata-91

      Sub: Complaint on an exorbitant bill without taking meter readings of the bill periods Aug'21 to Oct'21
      Ref: My Docket No. 43041054, Consumer ID:[protected], Meter No. H078148, INST NO: 2918715

      Respected Sir,

      With due respect, I...
      +2 photos
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      B
      biswa263
      from Gobardanga, West Bengal
      Aug 6, 2021
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      Address: Jaffarpur

      This grievance is on behalf of Mr. Bibhor Kanti Debnath who has received an abnormally high bill from WBSEDCL for the months of August, September, and October which stands at around Rs 1, 597 for the three month period. Under normal circumstances, the bill amount doesn't exceed Rs. 76. Further, it is stated below the bill (the inflated one) that the meter might be damaged. I would like to know, what will WBSEDCL do in this regard so that the issue gets resolved and I am not charged with such a ridiculous bill amount.

      The customer details are mentioned below
      Name: Bibhor Kanti Debnath
      MIG, 3/10 BKP. Housing Complex Phase-2.
      Consumer ID:[protected]

      Attachments:
      1) Current bill (Aug_2021)
      2) Previous bill (July_2021)
      +2 photos
      West Bengal State Electricity Distribution Company [WBSEDCL] customer support has been notified about the posted complaint.
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        P
        Prasanta Dhara
        Aug 5, 2021
        Resolved
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        Resolved

        I have made a payment of Rs. 2733 via Google pay using BHARAT QR (electricity bill) to WBSEDCL (billdeskbqr.[protected]@hdfcbank) for the month of AUG'21 - OCT'21 against the consumer ID:[protected] on 31.07.2021, but wbsedcl has not yet received the payment although the amount has been debited from my account.
        Accnt No.[protected](Airtel payment bank) debited with Rs. 2733 on 31july 2021.

        UPI transaction ID:[protected]

        Kindly do the needful to refund the amount.
        +1 photos
        Aug 5, 2021
        Complaint marked as Resolved 
        Sir I have done the bill payment of Rs.2, 733.00 with direct Qr code scan provided in the bill using Google pay.my my money is debited for my bank and successfully sent to WBSEDCL. but but wbsedcl neither confirming my bill nor refunding the money. Transaction I': 1212139469 .
        West Bengal State Electricity Distribution Company [WBSEDCL] customer support has been notified about the posted complaint.
        Aug 05, 2021
        Updated by Prasanta Dhara         My money is not refunded
        Aug 07, 2021
        Updated by Prasanta Dhara         Thank you sir my money is refunded
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          R
          Riddhibrata 007
          Aug 4, 2021
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          Sir/ Madam,
          I paid WBSEDCL electricity bill using QR Code printed on electricity bill with Google pay scanner and it was successful. UPI transaction ID is [protected]@okhdfcbank, to WBSEDCL (billdeskbqr.[protected]@hdfcbank), from Riddhibrata Maity google transaction ID is CICAgOC0t6H1Gg. But no confirmation message delivered in registered mobile. Online payment status shows no history available.

          Details of the Customer
          Name: Samaresh Gupta
          Customer Id:[protected]
          Registered mobile number: [protected]
          Kindly look into the matter.
          Thanking you.

          Your faithfully
          Riddhibrata Maity
          Mobile number- [protected]
          Email id: [protected]@gmail.com
          +1 photos
          West Bengal State Electricity Distribution Company [WBSEDCL] customer support has been notified about the posted complaint.
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            R
            Riddhibrata 007
            Aug 4, 2021
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            Sir/ Madam,
            I paid WBSEDCL electricity bill using QR Code printed on electricity bill with Google pay scanner and it was successful. UPI transaction ID is [protected]@okhdfcbank, to WBSEDCL (billdeskbqr.[protected]@hdfcbank), from Riddhibrata Maity google transaction ID is CICAgOC0t5GhaA. The consumer id is with the name of my mother. But no confirmation message delivered in registered mobile. Online payment status shows no history available.

            Details of the Customer
            Name: Smt. Alo Maity
            Customer Id:[protected]
            Registered mobile number: [protected]
            Kindly look into the matter.
            Thanking you.

            Your faithfully
            Riddhibrata Maity
            Mobile number- [protected]
            Email id: [protected]@gmail.com
            West Bengal State Electricity Distribution Company [WBSEDCL] customer support has been notified about the posted complaint.
            Aug 04, 2021
            Updated by Riddhibrata 007             please find ss

            View replies
            please find the ss

            Payment made through Gpay but not reflected in wbsedcl website - Comment #3872185 - Image #0
            Payment made through Gpay but not reflected in wbsedcl website - Comment #3872185 - Image #1
            Payment made through Gpay but not reflected in wbsedcl website - Comment #3872185 - Image #2
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              B
              bubuldas
              Aug 4, 2021
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              Address: singheswar

              I have paid an electricity bill of Rs-1424 through Yes bank Prepaid card on 31/07/2021 merchant RRN NO[protected]. Bill paid fail but amount is debited from my card. still now not refund this amount
              West Bengal State Electricity Distribution Company [WBSEDCL] customer support has been notified about the posted complaint.
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                L
                Lata Srivastav
                Aug 3, 2021
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                Address: Dharimool Kalaikunda Air Force

                No power
                West Bengal State Electricity Distribution Company [WBSEDCL] customer support has been notified about the posted complaint.
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                  Z
                  ZEROiQ Gaming
                  Aug 2, 2021
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                  Address: West bengal

                  Our experience with this service is always worse. Electricity always goes off due to very small reason for hours even days. Main problem is with electric connection line. Please have a look on it.
                  West Bengal State Electricity Distribution Company [WBSEDCL] customer support has been notified about the posted complaint.
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                    S
                    Surojit Singharoy
                    Aug 2, 2021
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                    Address: Paschimbhatjangla Krishnagar nadia WB pin -741102

                    Bill problem: sir, my name is surojit singha roy. my consumar I'd[protected]. my previous reading 2823 and present reading 2961, total 138 unit on date (5.5.2021 to 02.08.2021).I have cleared last bill 19 July amount 1484. But latest bill show amount 1484 +138 unit total 2361 amount. So requested sir correction my bill.wbsedcl krishnagar office Service is too bad. So I have post online. Pls solve urgent sir.
                    West Bengal State Electricity Distribution Company [WBSEDCL] customer support has been notified about the posted complaint.
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                      P
                      Pritha95
                      Aug 2, 2021
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                      West Bengal State Electricity Distribution Company [WBSEDCL] bill got successfully paid via OR code but did not get updated

                      Address: Burdwan

                      Hi Wbsedcl,

                      I have paid my recent WBSEDCL electricity bills for the month of June, July, August 2021. I have used the QR Code to pay the amount through Google pay. The amount did not update in the app and still shows the bills in pending status. Both the consumer IDs are below:

                      [protected]
                      [protected]

                      Below are the details of the upi payments done:

                      Your VPA [protected]@oksbi...
                      +2 photos
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                      A
                      arghya501
                      Aug 1, 2021
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                      Address: Ahmadpur, Tentultala, Sayer-par, Opposite to PNB ATM,PIN-731201,Birbhum,WB

                      I am Bhaskar Bhattacharya. Here is my consumer id[protected]. I need to pay the bill in between 2/8/2021 and I am trying the same from last three days. But it shows payment faild and biller is having issue! Not a single UPI is working even the QR code is also not working provided on bill.

                      Is it possible in this pandamic situation to stand over a long queue and pay your bill. If it is server issue how much time it neet to be okay.Why customers have to face such issues over such long time! Will they extend the deadline of e-payment for that issue from their side!

                      Please look the matter and solve it asap.
                      Thanks.
                      +2 photos
                      West Bengal State Electricity Distribution Company [WBSEDCL] customer support has been notified about the posted complaint.
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                        W
                        Work Line
                        Jul 31, 2021
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                        Address: Kajurdaha(Malipukurdanga), Gurap, Hooghly, 712149

                        I am Debasis Das, applicant of new electricity connection.My applicatin no is [protected] and referance id is[protected]. I have deposited all neccessary dues on 23/11/2019. Now I am living with my pregnant wife and elderly mother without electricity till today 31/07/2021. Please you kindly take a needful action as early as possible for electricity connection.
                        +3 photos
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                          S
                          SATVIK _SRIVASTAVA
                          Jul 30, 2021
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                          Address: West bengal,asansol

                          We have tried all the ways of communication...no one is respomding postively.
                          Even we have send them our location on official whatsapo no.
                          The no is showing online but they are not viewing msgs
                          +1 photos
                          West Bengal State Electricity Distribution Company [WBSEDCL] customer support has been notified about the posted complaint.
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                            K
                            kushalanand1
                            from Bengaluru, Karnataka
                            Jul 29, 2021
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                            I (Kushal Anand) have made payment towards WBSEDCL electricity bill generated in name of my father (Lakshman Prasad), dated 24/12/2020 for period Jan'21 to Mar'21 with amount 4298 paid through QR code, but even successful payment via Google Pay, it is not reflected in the official site.

                            Even in next bill, payment did not reflect. Hence raised a complaint to WBSEDCL on their site dated 2 May 2021 with docket number : 37026056.
                            Since 3 months no update has been made on the raised complaint.

                            Requesting to refund the amount.

                            Transaction Details from GooglePay is attached for reference.
                            West Bengal State Electricity Distribution Company [WBSEDCL] customer support has been notified about the posted complaint.
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                              wbresident001
                              Jul 29, 2021
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                              Hi,

                              Yesterday I paid my electricity bill using their official quick pay portal with BharatPe QR code. Although the amount got deducted from my bank account the payment confirmation page shows the transaction is still pending.
                              West Bengal State Electricity Distribution Company [WBSEDCL] customer support has been notified about the posted complaint.
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                                A
                                Amlan Kumar Murmu
                                Jul 28, 2021
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                                Sir,
                                I Amlan Kumar Murmu residence of Asansol, would like to draw your kind attention towards mine application that mine mobile number [protected] is linked to Consumer id[protected] which do not belong to me but it am getting bill notification for past few months to my mobile number so please do look into the matter i have even previously mailed about this to [protected]@wbsedcl.in dated- Jan 30, 2021 but its of no use as still i am getting bill notification
                                so please de-link mine mobile number with[protected] id and do look into the matter as soon as possible
                                Thanking You
                                +2 photos
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                                  T
                                  TIRTHARUP BHATTACHARJEE
                                  from Surat, Gujarat
                                  Jul 27, 2021
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                                  There is a regular Voltage fluctuations happening in my house. Lot of appliances are impacted and getting damaged. Since this is a government organisation these people don't care about the service. The most amazing part is their complaint system does not work as well and hence such incidents are not getting registered. Please contact [protected]@ [protected] if you people get some time.
                                  West Bengal State Electricity Distribution Company [WBSEDCL] customer support has been notified about the posted complaint.
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                                    K
                                    Kaushide-8
                                    from Bardhaman, West Bengal
                                    Jul 27, 2021
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                                    Who will be the responsible I lost my computer due to heavy electricity fluctuations . I am from Shaktigarh cce. I tried to inform from the toll free number but no one pick up the call also tried to contact Shaktigarh supply station but no one pickup the call.
                                    West Bengal State Electricity Distribution Company [WBSEDCL] customer support has been notified about the posted complaint.
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