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West Bengal State Electricity Distribution Company [WBSEDCL] Complaints & Reviews

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Updated: Nov 19, 2025
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West Bengal State Electricity Distribution Company [WBSEDCL]

West Bengal State Electricity Distribution Company [WBSEDCL] reviews & complaints page 17

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C
Chakraborty2021
May 27, 2021
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Sir,
I am quite surprised and quite shocked to receive the electricity bill amounting Rs. 1747/- against electricity consumption for the last 3months where we didnot use this much electricity.People from electric dept. told us that they will help but I didnot get any type of resolution from their side.I also raised 3 dockets in wbsedcl online portal .But I didnot receive any type of solution .Kindly help me Sir.
Consumer id:[protected]
Installation No : 9288182
Meter No- B2374380
Name-AMAL CHAKRABROTY
Electric office-CHANDIPUR CUSTOMER CARE CENTER
+4 photos
West Bengal State Electricity Distribution Company [WBSEDCL] customer support has been notified about the posted complaint.
Jun 09, 2021
Updated by Chakraborty2021 no solution received till now.very poor service.
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    B
    Bubui
    May 24, 2021
    Resolved
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    Resolved

    Dear Sir/Madam,

    I paid WBSEDCL electricity bill on behalf of my father of May to July through google pay, UPI Transaction ID[protected] and Google Transaction ID CICAgOCktJuSaQ, paid on 16th May 2021. But till date no payment receipt and SMS received. Please look into the matter.

    Consumer id[protected]
    Consumer Name: Dilip Kumar Chakraborty

    Google pay Screenshot attached for your reference.

    Regards
    +1 photos
    May 25, 2021
    Complaint marked as Resolved 
    Thank you WBSEDCL
    West Bengal State Electricity Distribution Company [WBSEDCL] customer support has been notified about the posted complaint.
    May 24, 2021
    Updated by Bubui     The consumer id is with the name of my Father. But no confirmation message delivered in registered mobile. Online payment status shows no history available.
    Please look into the matter.

    May 25, 2021
    Updated by Bubui     Money refunded to my account.
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      G
      Goutam [email protected]
      May 23, 2021
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      Address: Belanagar, P.O. Abhoynagar, Dist. Howrah.

      This is from Belanagar under WBSEB, Bally area. An Isolator is now fixing beside my house. A year ago such attempt was made and I made complaint, then the work was stopped. But the agency further arranged such work. Isolator may create huge sound while it burst which is unhealthy for heart patients. I request further to choose another location for such Isolator. My customer ID is[protected].
      West Bengal State Electricity Distribution Company [WBSEDCL] customer support has been notified about the posted complaint.
      May 23, 2021
      Updated by Goutam [email protected]       Kindly make sure that the subject Isolator will not be fixed in front of my house.
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        M
        mintadevi
        May 17, 2021
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        Sir i have paid the bill amount rs 1883 con on[protected] on 12/05/2021
        Via Phonepe UPI payment using Qr code printed on bill. After successful transaction
        It deduct rs 1883 from Sbi account. UTR reference no is[protected] . I have proper documents to prove point. Therefore I have contact WBSEDCL helpline, phonepe helplin5, and even sbi helpline.

        Wbsedcl says they have not receive any payment with that con id[protected]
        On the other hand phonepe and sbi helpline says the upi transaction was successful. I have enclose all supporting docs please find. Therefore i request to take necessary action to solve my problem.
        +1 photos
        West Bengal State Electricity Distribution Company [WBSEDCL] customer support has been notified about the posted complaint.
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          P
          Patrali chakraborty
          May 16, 2021
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          I paid WBSEDCL electricity bill using PhonePe
          UPI transaction ID is
          T2105131732296898639143
          Bank name - Bank Of Baroda
          Account number - [protected]
          WBSEDCL CONSUMER ID[protected]
          WBSEDCL ACCOUNT NAME - Kalipada Chakraborty

          The amount is deducted from my Bank account but in WBSEDCL WEBSITE the bill is due .
          I cannot understand what should I do now.
          Please as early as possible look into this matter and refund the money to my bank account .
          THE AMOUNT IS 1252
          PAYMENT DATE 13/2/21
          PLEASE SIR/MADAM LOOK INTO THIS MATTER
          +1 photos
          West Bengal State Electricity Distribution Company [WBSEDCL] customer support has been notified about the posted complaint.
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            S
            Sk Israfil
            May 12, 2021
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            Address: West Bengal, Talpukur, Barrackpore

            Since December 2020 Several time I have complaint regarding my meter not working by written and online complaint as well but till date it is not resolved.
            West Bengal State Electricity Distribution Company [WBSEDCL] customer support has been notified about the posted complaint.
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              S
              SUSMA SHAW
              May 6, 2021
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              Address: RADHANAGAR, SONARPUR, SOUTH 24 PARGANAS, KOLKATA - 700150

              We have applied for 3 phase 440v load 8kw connection on 15.02.2021 they have done their inspection on 22.03.2021. But almost 3 months passing they have not given us the approval for the same yet. We are trying to track the status of our application but neither the assitant engineer nor any officers of wbsedcl giving any response.

              We are not able to start our buisness from last 3 months just for the connection of 3 phase 440v load 8kw.

              And the behaviour of assitant engineer is worse not cooperating with us neither trying to solve our issue.

              Requesting you to kindly look into the matter and to provide us the 3 phase 440v load 8kw connection as soon as possible.

              Thanking you,

              yours faithfully,

              subhas shaw
              [protected]
              subhas.[protected]@gmail.Com
              West Bengal State Electricity Distribution Company [WBSEDCL] customer support has been notified about the posted complaint.
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                J
                jalkarkhana
                May 4, 2021
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                Address: Deara Dargatala, P.O.: Kheyadaha, P.S.: Narendrapur, Dist.: 24 Parganas (S), Kolkata - 700 150

                Dear Sir,

                440 Electrical wire is hanging at Kheyadaha 2no. Gram panchayet, Dargatala near Khulipara "Jal Karkhana" resulting in power cut since yesterday evening (03/04/2021).

                Please be informed that local people has bypassed the line for their convenience and for which 10 to 15 houses are deprived in getting electric supply.

                Please look into the matter urgently.
                West Bengal State Electricity Distribution Company [WBSEDCL] customer support has been notified about the posted complaint.
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                  R
                  rajwrit
                  May 2, 2021
                  Resolved
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                  Resolved

                  I have paid my recent WBSEDCL electricity bill for the month of May, June, July 2021. I have used the QR code to pay the amount through Google Pay. It has been many days and either the payment has not been yet confirmed in the website or the confirmation came through mail or message. Below are the details of the UPI payment.

                  Rs.31**.00 has been debited from account **61** to VPA billdeskbqr.[protected]@hdfcbank on 30-04-21. Your UPI transaction reference number is[protected].

                  Wbsedcl Consumer id:[protected]

                  Attached the screen grab from Google Pay.

                  Please help me to resolve this issue.
                  +1 photos
                  May 8, 2021
                  Complaint marked as Resolved 
                  Along with placing a request here in the consumer complaints website, I have sent a mail to these below addresses. [email protected] [email protected]; [email protected] And I was continuously following up with them everyday. After many mails Bill Desk confirmed that the money refund is initiated. And after 4 working days the money got refunded to my account. Please don’t use the QR code in the spot bill for WBSEDCL payments. If you have done that, and fails in updating WBSEDCL, please keep in touch with Bill desk, as CRM cell of WBSEDCL won’t respond.
                  West Bengal State Electricity Distribution Company [WBSEDCL] customer support has been notified about the posted complaint.
                  View replies
                  [protected]

                  Refund Pending for Payment - Comment #3975101 - Image #0
                  Refund Pending for Payment - Comment #3975101 - Image #1
                  Reply
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                    S
                    soumikmay19
                    Apr 30, 2021
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                    Payment made through GPay barcode scanner and payment successful, but no message for confirmation of payment, had to pay fine

                    Sir/ Madam,
                    I paid WBSEDCL electricity bill using QR Code printed on electricity bill with GPay scanner.
                    UPI transaction ID is[protected],
                    Google Transaction ID is CICAgKDltyhcg
                    Bill Amount: Rs. 780/-
                    WBSEDCL Consumer ID:[protected]
                    Payment Date: 30.01.2021

                    Payment by Soumik Dey from Gpay UPI Scanner. Money debited from my CItiBank account.
                    Transaction successful, but no confirmation...
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                    S
                    [email protected]
                    Apr 30, 2021
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                    Address: Madanpur, Nadia

                    Paid money to : Wbsedcl
                    Paid to : billdeskbqr.[protected]@hdfcbank
                    Date : 11:17 AM, 27 Apr 2021
                    Amount : ₹2034.00
                    Status : Success
                    Remarks : UPI
                    Bank Reference ID :[protected]
                    Transaction Id : APLAPMiPJ3rHtIpwCBmfCu0XwM487F32osE
                    West Bengal State Electricity Distribution Company [WBSEDCL] customer support has been notified about the posted complaint.
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                      R
                      roni555
                      Apr 29, 2021
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                      Address: BALLY, NISCHINDA ,HOWRAH ,711227

                      Dear Sir/ Madam,
                      I paid WBSEDCL electricity bill using Google pay on 27.04.2021 at 10:32 AM . UPI transaction ID is[protected], to WBSEDCL billdesk, from KOUSIK CHANDRA PAL (Axis Bank), google transaction ID is CICAgOD4tM-2Ow. The consumer id is with the name of my father. But no confirmation message delivered in registered mobile. Online payment status shows no history available.

                      Details of the Customer
                      Name: SAROJ KR. PAUL
                      Customer Id:[protected]
                      Registered mobile number: [protected]
                      Kindly look into the matter.
                      Thanking you.

                      Your faithfully
                      Kousik Chandra Pal
                      Mobile number- [protected]
                      Email id: [protected]@yahoo.com
                      +1 photos
                      West Bengal State Electricity Distribution Company [WBSEDCL] customer support has been notified about the posted complaint.
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                        R
                        Raman Saha
                        Apr 24, 2021
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                        Address: C/O, Sambhu Nath Saha ,Majhabari,bidhan more near fakdaibari bazar,Dabgram-2,Post -Ghogomali,PS- Bhaktinagar,Siliguri,Pin-734006

                        Dear Sir/Mam,
                        we are having a hard time because of there is a line pool in front of my house, we would have benefited if this pool had been removed and relocated.
                        So i will request to all please solve my problem at the earliest.
                        West Bengal State Electricity Distribution Company [WBSEDCL] customer support has been notified about the posted complaint.
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                          S
                          Shubhadip Chakraborty
                          from Noida, Uttar Pradesh
                          Apr 19, 2021
                          Resolved
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                          Resolved

                          Consumer ID[protected].
                          Payment Amount - 2335
                          Payment Date - 10/Nov 2020.
                          Consumer Name - Joyram Chakraborty.

                          I have paid my bill by Gpay, using QR code in bill hard copy.
                          Bill not generate for this payment, details attached in reference image.
                          It's already for than five months now.
                          Kindly refund the amount paid.
                          +1 photos
                          May 21, 2021
                          Complaint marked as Resolved 
                          Issue resolved by Bill Desk team. Email to billdesk team helped - [email protected]. Don't waste time contacting WBSEDCL, they are good for nothing. Even their CRM cell mailbox is out of memory.
                          West Bengal State Electricity Distribution Company [WBSEDCL] customer support has been notified about the posted complaint.
                          May 07, 2021
                          Updated by Shubhadip Chakraborty                           Google Pay Issue.
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                            N
                            Niladri92
                            Apr 13, 2021
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                            My consumer id is[protected] and today morning I have online recharged 1000/-, but the amount has not reflected yet to generate the voucher.
                            The payment was done through PhonePe and the transaction id is T2104121231524027792478.
                            West Bengal State Electricity Distribution Company [WBSEDCL] customer support has been notified about the posted complaint.
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                              A
                              Arindam Das AD
                              Apr 12, 2021
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                              Address: ChhatgenduGuri. chhatrampur.Tufanganj
                              Website: [email protected]

                              Please canent power is vary bad condition please all cabel recheck or fuse canect
                              West Bengal State Electricity Distribution Company [WBSEDCL] customer support has been notified about the posted complaint.
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                                B
                                Bikram006
                                Apr 11, 2021
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                                Bill payment successful from savings account and received to bill desk but the status of bill is not successful still.
                                Transaction ID - 104111050572302279955
                                +1 photos
                                West Bengal State Electricity Distribution Company [WBSEDCL] customer support has been notified about the posted complaint.
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                                  A
                                  Advocate Krishna Kumar Singh
                                  Apr 10, 2021
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                                  Address: ASANSOL, NEAR ASANSOL BUS STAND, DIST- PASCHIM BARDHAMAN, WEST BENGAL
                                  Website: www.wbsedcl.in

                                  Respected sir/madam,

                                  With due respect and humble submission, I, Krishna kumar singh, the Son of Mina debi Singh, a consumer of WBSEDCL under Asansol division, at sunview park, 2. No. Mohishila colony, asansol-713303, want to inform you that the branches of my tree have grown longer and are lying and touching on the overhead electric wires connecting my house to the lamp post which is really hazardous and may tear the wires in storm. So please kindly make arrangement for cutting the branches of the tree.

                                  Thanking you.
                                  Krishna kumar singh
                                  s/o Mina debi Singh
                                  Consumer id[protected]
                                  Email id.-- krishnasingh.[protected]@gmail.com
                                  West Bengal State Electricity Distribution Company [WBSEDCL] customer support has been notified about the posted complaint.
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                                    D
                                    Deeptarshi Biswas
                                    Apr 6, 2021
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                                    Ref:
                                    Consumer ID:[protected]
                                    Consumer Name: DEEPTARSHI BISWAS
                                    and
                                    Consumer ID:[protected]
                                    Consumer Name: ITIKA BISWAS

                                    Payment of Rs.2872.00 and Rs.3915.00 respectively for the two above mentioned respective Consumer IDs is done to WBSEDCL, using IB Debit Card on 06/04/2021 at respective times of 19:32 and 19:29 IST.
                                    Yet after the respective amounts are debited from our Bank Account, the status of payment to WBSEDCL is yet showing PENDING. We would like to implore to look into the matter as quickly as possible.
                                    +1 photos
                                    West Bengal State Electricity Distribution Company [WBSEDCL] customer support has been notified about the posted complaint.
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                                      S
                                      Shivshankaragarwal1988
                                      Apr 6, 2021
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                                      It should be SHIV SHANKAR AGARWAL instead of SHIV SANKAR AGARWAL
                                      West Bengal State Electricity Distribution Company [WBSEDCL] customer support has been notified about the posted complaint.
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