Submit a Complaint
Claimed

West Bengal State Electricity Distribution Company [WBSEDCL] Complaints & Reviews

www.wbsedcl.in
1
Updated: Nov 19, 2025
Complaints 1386
Resolved
239
Unresolved
1147
So far, so good. West Bengal State Electricity Distribution Company [WBSEDCL] is working on building a stronger response system and taking steps to address most of the complaints. While there's room for growth, their efforts show a positive trend in customer support. We hope West Bengal State Electricity Distribution Company [WBSEDCL] will keep up the work and continue to help more customers with their concerns even better 🤝
Complaints
Contacts

File a complaint to West Bengal State Electricity Distribution Company [WBSEDCL]

Having problems with West Bengal State Electricity Distribution Company [WBSEDCL]?

File a complaint and get it resolved by West Bengal State Electricity Distribution Company [WBSEDCL] customer care. It’s quick, effective and absolutely free!

SUBMIT A COMPLAINT
Other
West Bengal State Electricity Distribution Company [WBSEDCL]

West Bengal State Electricity Distribution Company [WBSEDCL] reviews & complaints page 21

Newest
  • Newest
  • Most Helpful
  • Most Popular
  • Resolved
  • Contains Photos or Videos
  • Oldest
R
Rentu singha
from Delhi, Delhi
Dec 18, 2020
Resolved
Report
Copy
Resolved

Issue regarding two WBSEDCL electricity board bill payments done through GOOGLE PAY APP.
Amount -1327, upi transaction id[protected]
Date - 12/12/2020, time - 12.28 pm.
Amount - 627, upi transaction id[protected], date -12/12/2020, time - 12.27 pm.
Bank name - ALLAHABAD BANK.
GOOGLE PAY is showing successful transaction but the amount has not been credited to WBSEDCL board.Please solve it Sir/Mam.
Dec 19, 2020
Complaint marked as Resolved 
Money has been refunded with in 2 days after complaint submitted here. Thank you so much.
West Bengal State Electricity Distribution Company [WBSEDCL] customer support has been notified about the posted complaint.
Helpful
Found this helpful?
Write a comment
Report
Copy

Post your Comment

Comment Guidelines
    I want to submit Complaint Positive Review Neutral Comment
    Add Image
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    A
    Argha13
    from Delhi, Delhi
    Dec 16, 2020
    Report
    Copy

    Address: Barrackpore

    I have make payment of electric bill of consumer id number[protected] by respectively by QR code given at the wbsedcl electric bill on 13/12/2020 but still the wbsedcl shows that the bill have not paid yet.
    West Bengal State Electricity Distribution Company [WBSEDCL] customer support has been notified about the posted complaint.
    Helpful
    Found this helpful?
    Write a comment
    Report
    Copy

    Post your Comment

    Comment Guidelines
      I want to submit Complaint Positive Review Neutral Comment
      Add Image
      code
      By clicking Submit you agree to our Terms of Use
      Submit
      S
      Sourav1982
      from Kolkata, West Bengal
      Dec 15, 2020
      Report
      Copy

      Abnormal Electricity Bill

      Ref: Consumer ID:[protected]
      Installation No. 19290581
      Invoice No.[protected] for December 2020
      Supplier/Vendor: WBSEDCL

      Dear Sir/Madam,
      This is in reference to the above Electric Bill for the same Consumer ID by the WBSEDCL, kindly note that I think there is some problem in our current electricity bill for the month of December 2020, as the regular average Monthly consumption has always been in...
      Helpful
      Found this helpful?
      Write a comment
      Report
      Copy
      S
      sub1997
      Dec 15, 2020
      Report
      Copy

      Address: VILL- BORODANGI PO- KOLAGHAT PS- KOLAGHATDIST-PURBA MEDINIPURPIN-721134

      I have paid two electric bill by amazon pay and google pay of amount 13213 and 8291 rupees even the transection was sucessful at 10/12/2020.At the next day i wanted to download the payment recipe from the website of WBSEDCL but it shows that the bill is due,
      West Bengal State Electricity Distribution Company [WBSEDCL] customer support has been notified about the posted complaint.
      Helpful
      Found this helpful?
      Write a comment
      Report
      Copy

      Post your Comment

      Comment Guidelines
        I want to submit Complaint Positive Review Neutral Comment
        Add Image
        code
        By clicking Submit you agree to our Terms of Use
        Submit
        D
        Dev Hansraj Biswas
        from Powai, Maharashtra
        Dec 11, 2020
        Report
        Copy

        Address: BAKHRAHAT CCC, Bibirhat More, Kirtankhola, West Bengal-743377

        Dear sir,

        I, Chandra Mondal, have an existing connection from wbsedcl (Consumer id:[protected] for my house at Vill-Bagakhali, P.O- Khagramuri, P.S-Bishnupur, Dist-South 24 Parganas, 700140.

        I applied for new meter (Application number:[protected]) for faulty previous meter and paid all necessary charges as per quotation received from wbsedcl on 30-dec-2019.

        On contacting wbsedcl Bakhrahat CCC office they replied that the new meter is not available and it will take at least 3 months to get the new meter.

        Now it's been more than 11 months but there is no progress and whenever I trying to contact them they not pick up the phone.

        Request your help and intervention on this so that new meter can be installed quickly

        Looking forward for your help

        Thanks & regards
        Chandra Mondal
        West Bengal State Electricity Distribution Company [WBSEDCL] customer support has been notified about the posted complaint.
        Helpful
        Found this helpful?
        Write a comment
        Report
        Copy

        Post your Comment

        Comment Guidelines
          I want to submit Complaint Positive Review Neutral Comment
          Add Image
          code
          By clicking Submit you agree to our Terms of Use
          Submit
          S
          Sourav1982
          from Kolkata, West Bengal
          Dec 11, 2020
          Report
          Copy

          Abnormally high Bill, Rs. 22, 366.00, previous month Bill only 4, 323.00, Several complaints at their office, any of their agent not collect meter reading several times but generated abnormally high bill. How it possible? Not collect meter reading, not collected unit but they generated high bill. Pls look into this matter urgently.

          COMPANY - WBSEDCL, BORAL, KOLKATA
          Consumer ID[protected]

          Present and past month Bill attached, pls check.
          West Bengal State Electricity Distribution Company [WBSEDCL] customer support has been notified about the posted complaint.
          Helpful
          Found this helpful?
          Write a comment
          Report
          Copy

          Post your Comment

          Comment Guidelines
            I want to submit Complaint Positive Review Neutral Comment
            Add Image
            code
            By clicking Submit you agree to our Terms of Use
            Submit
            N
            Nilanjana Mahata
            from Jhargram, West Bengal
            Dec 9, 2020
            Report
            Copy

            Sir/ Madam,
            I paid WBSEDCL electricity bill using QR Code printed on electricity bill with Google pay scanner. UPI transaction ID is[protected], to WBSEDCL (billdeskbqr.[protected]@hdfcbank), from NILANJANA MAHATA (United Bank of India), google transaction ID is CICAgKDDlpbOQw. The consumer id is with the name of my father. But no confirmation message delivered in registered mobile. Online payment status shows no history available.

            Details of the Customer
            Name: ANIL KUMAR MAHATA
            Customer Id:[protected]
            Registered mobile number: [protected]
            Kindly look into the matter.
            Thanking you.

            Your faithfully
            NILANJANA MAHATA
            Mobile number- [protected]
            Email id: mahata[protected]@gmail.com
            West Bengal State Electricity Distribution Company [WBSEDCL] customer support has been notified about the posted complaint.
            Dec 09, 2020
            Updated by Nilanjana Mahata             Requesting for Refund of the money.
            Dec 10, 2020
            Updated by Nilanjana Mahata             Sir/ Madam,
            I paid Wbsedcl electricity bill using QR Code printed on electricity bill with Google pay scanner on 9/12/2020. UPI transaction ID is[protected], to wbsedcl (billdeskbqr.[protected]@hdfcbank), from Nilanjana Mahata (United Bank of India), google transaction ID is CICAgKDDlpbOQw. The consumer id is with the name of my father. But no confirmation message delivered in registered mobile. Online payment status shows no history available. Requesting a refund.

            Details of the Customer
            Name: Anil Kumar Mahata
            Customer Id:[protected]
            Registered mobile number: [protected]
            Kindly look into the matter.
            Thanking you.

            Your faithfully
            Nilanjana Mahata
            Mobile number- [protected]
            Email id: mahata[protected]@gmail.com
            Helpful
            Found this helpful?
            Write a comment
            Report
            Copy

            Post your Comment

            Comment Guidelines
              I want to submit Complaint Positive Review Neutral Comment
              Add Image
              code
              By clicking Submit you agree to our Terms of Use
              Submit
              A
              Arka Char
              Dec 7, 2020
              Report
              Copy

              Address: West Bengal, Sarat Sen Compound, Amdiha, Purulia, PIN - 723102

              Sir/ Madam,
              I paid WBSEDCL electricity bill using QR Code printed on electricity bill with Google pay scanner. UPI transaction ID is[protected], to WBSEDCL (billdeskbqr.[protected]@hdfcbank), from Arka Char (State Bank of India), google transaction ID is CICAgKCDirGIEQ. The consumer id is with the name of my father. But no confirmation message delivered in registered mobile. Online payment status shows no history available.

              Details of the Customer
              Name: Sri Ujjal Kumar Char
              Customer Id:[protected]
              Registered mobile number: [protected]
              Kindly look into the matter.
              Thanking you.

              Your faithfully
              Arka Char
              Mobile number- [protected]
              Email id: [protected]@gmail.com
              West Bengal State Electricity Distribution Company [WBSEDCL] customer support has been notified about the posted complaint.
              Dec 08, 2020
              Updated by Arka Char               The problem is not solved yet, my father had to pay again today as electricity department local office said it is not paid. Kindly look into the matter.
              Helpful
              Found this helpful?
              Write a comment
              Report
              Copy

              Post your Comment

              Comment Guidelines
                I want to submit Complaint Positive Review Neutral Comment
                Add Image
                code
                By clicking Submit you agree to our Terms of Use
                Submit
                M
                Md Alilur Rahaman
                Dec 7, 2020
                Report
                Copy

                Dear sir/madam
                I MD ALILUR RAHAMAN here by inform you that at the date 04/12/20, l have paid utility bill through UPI payment the name of SAFIUDDIN MANDAL, consumer I'd is[protected], but balance have been deducted from my account, but bill payment shown failed after two days and deducted balance yet not refund at my account.so in this situation i want your kind concern that I back my refund.for more details i have attached all the transaction details given below.

                With best regards
                MD ALILUR RAHAMAN
                West Bengal State Electricity Distribution Company [WBSEDCL] customer support has been notified about the posted complaint.
                Dec 07, 2020
                Updated by Md Alilur Rahaman                 Dear sir/madam
                I MD ALILUR RAHAMAN here by inform you that at the date 04/12/20, l have paid utility bill through UPI payment the name of SAFIUDDIN MANDAL, consumer I'd is[protected], but balance have been deducted from my account, but bill payment shown failed after two days and deducted balance yet not refund at my account.so in this situation i want your kind concern that I back my refund.for more details i have attached all the transaction details given below.

                With best regards
                MD ALILUR RAHAMAN

                Helpful
                Found this helpful?
                Write a comment
                Report
                Copy

                Post your Comment

                Comment Guidelines
                  I want to submit Complaint Positive Review Neutral Comment
                  Add Image
                  code
                  By clicking Submit you agree to our Terms of Use
                  Submit
                  A
                  [email protected]
                  from Powai, Maharashtra
                  Dec 4, 2020
                  Report
                  Copy

                  Address: Plot AJ 16,KSTP ADDA South Dhadka Asansol, Near City Model School

                  No electricity
                  West Bengal State Electricity Distribution Company [WBSEDCL] customer support has been notified about the posted complaint.
                  Helpful
                  Found this helpful?
                  Write a comment
                  Report
                  Copy

                  Post your Comment

                  Comment Guidelines
                    I want to submit Complaint Positive Review Neutral Comment
                    Add Image
                    code
                    By clicking Submit you agree to our Terms of Use
                    Submit
                    K
                    kushalpolysacks
                    from Powai, Maharashtra
                    Dec 3, 2020
                    Report
                    Copy

                    Address: Hatisala, North 24 Parganas

                    Consumer ID:[protected];
                    Complaint for high bill for the defect Meter which is not working. Photo enclosed.
                    Please change the Meter and rectify our electricity bill.
                    my contact number is [protected]
                    West Bengal State Electricity Distribution Company [WBSEDCL] customer support has been notified about the posted complaint.
                    Helpful
                    Found this helpful?
                    Write a comment
                    Report
                    Copy

                    Post your Comment

                    Comment Guidelines
                      I want to submit Complaint Positive Review Neutral Comment
                      Add Image
                      code
                      By clicking Submit you agree to our Terms of Use
                      Submit
                      S
                      Samiran80548105
                      from Powai, Maharashtra
                      Dec 1, 2020
                      Report
                      Copy

                      Address: Shree Om Tower 1st floor Chinsurah, Hooghly, WB

                      I have applied for new electricity connection on 24.01.2020 and paid the new connection charge and security deposit of INR 2905 & 1000.After one meter was installed in my flat. But I did not get any bill so far against my connection and after enquiry I came to know that Master card against my consumer ID[protected] was not created. For the last 3 months same statement coming.

                      Please do the needful.

                      Samiran Mandal
                      [protected]
                      West Bengal State Electricity Distribution Company [WBSEDCL] customer support has been notified about the posted complaint.
                      Helpful
                      Found this helpful?
                      Write a comment
                      Report
                      Copy

                      Post your Comment

                      Comment Guidelines
                        I want to submit Complaint Positive Review Neutral Comment
                        Add Image
                        code
                        By clicking Submit you agree to our Terms of Use
                        Submit
                        S
                        SUSENJIT MALLICK
                        from Angamali, Kerala
                        Nov 27, 2020
                        Resolved
                        Report
                        Copy
                        Resolved

                        Sir/ Madam,
                        I paid WBSEDCL electricity bill using QR Code printed on electricity bill with Google pay scanner. UPI transaction ID is[protected], to WBSEDCL (billdeskbqr.[protected]@hdfcbank), from Susenjit Mallick (State Bank of India), google transaction ID is CICAgKD98qK5QQ. The consumer id is with the name of my mother. But no confirmation message delivered in registered mobile. Online payment status shows no history available.

                        Details of the Customer
                        Name: Smt. Prova Mallick
                        Customer Id:[protected]
                        Registered mobile number: [protected]
                        Kindly look into the matter.
                        Thanking you.

                        Your faithfully
                        Susenjit Mallick
                        Mobile number- [protected]
                        Email id: dr.[protected]@gmail.com
                        Dec 7, 2020
                        Complaint marked as Resolved 
                        Money refunded in my account. Thank you.
                        West Bengal State Electricity Distribution Company [WBSEDCL] customer support has been notified about the posted complaint.
                        Dec 03, 2020
                        Updated by SUSENJIT MALLICK                         The problem is not solved yet, my mother had to pay again today as electricity department local office said it is not paid. Kindly look into the matter.
                        View replies
                        Sir/ Madam,
                        I paid WBSEDCL electricity bill using QR Code printed on electricity bill with Google pay scanner. UPI transaction ID is [protected], to WBSEDCL (billdeskbqr.[protected]@hdfcbank), from Anik Saha ( Bank of India), google transaction ID is CICAgOC0m9edYg. The consumer id is with the name of my father. But no confirmation message delivered in registered mobile. Online payment status shows no history available.

                        Details of the Customer
                        Name: Sri Nitya Gopal Saha
                        Consumer I'd[protected]
                        Kindly look into the matter.
                        Thanking you.

                        Your faithfully
                        Anik Saha
                        Mobile number- [protected]
                        Email id: [protected]@gmail.com
                        Reply
                        I had paid electricity bill using Google pay.
                        There is no confirmation message. Should I wait longer? Can you please confirm if electricity bill is paid? Thank you
                        Reply
                        Helpful
                        7 other people found this review helpful
                        7 found this helpful
                        2 Comments
                        Report
                        Copy

                        Post your Comment

                        Comment Guidelines
                          I want to submit Complaint Positive Review Neutral Comment
                          Add Image
                          code
                          By clicking Submit you agree to our Terms of Use
                          Submit
                          R
                          Rohan4567
                          Nov 24, 2020
                          Report
                          Copy

                          Address: Dignagar Krishnagar Nadia

                          I have paid the electric bill through Google pay scan and Google Pay Says It Successful But My Electric Office Said That They Not Get Any payment. Please refund me the money and kindly help me out from this problem.
                          West Bengal State Electricity Distribution Company [WBSEDCL] customer support has been notified about the posted complaint.
                          Helpful
                          Found this helpful?
                          Write a comment
                          Report
                          Copy

                          Post your Comment

                          Comment Guidelines
                            I want to submit Complaint Positive Review Neutral Comment
                            Add Image
                            code
                            By clicking Submit you agree to our Terms of Use
                            Submit
                            B
                            Babita08
                            Nov 20, 2020
                            Report
                            Copy

                            High Electricity Bill

                            Complaint
                            High Electricity Bill

                            Hello,
                            I am Babita Jaiswal from Reckjoani, Rajarhat. I recieved a bill of ₹8134 for the month of August, Sept, Oct. My average bill of 3months is always 12-1300₹ from last 2 years.I have a 320sq/ft one bhk room EWS.
                            How this much high Electricity bill came for 3months suddenly? I don't have that much electricity consumption.
                            I am incapable of paying ₹8134, i...
                            Helpful
                            1 other people found this review helpful
                            1 found this helpful
                            Write a comment
                            Report
                            Copy
                            S
                            Samaira Sengupta
                            Nov 16, 2020
                            Report
                            Copy

                            I paid a electric bill of Rs 1121 for Consumer ID[protected] on 9th November 2020 11:44 am. It was paid through Google Pay. The UPI Transaction ID is[protected] The amount got deducted and Google Pay showed the transaction was successful. But when I'm checking the bill history on WBSEDCL page it shows the transaction failed. I still haven't received the refund for the same.

                            Please look into this matter.
                            West Bengal State Electricity Distribution Company [WBSEDCL] customer support has been notified about the posted complaint.
                            Nov 16, 2020
                            Updated by Samaira Sengupta                             Here are the transaction screenshots.

                            View replies
                            Here are the transaction screenshots.
                            Reply
                            Helpful
                            Found this helpful?
                            1 Comment
                            Report
                            Copy

                            Post your Comment

                            Comment Guidelines
                              I want to submit Complaint Positive Review Neutral Comment
                              Add Image
                              code
                              By clicking Submit you agree to our Terms of Use
                              Submit
                              B
                              Blackmetalmania
                              Nov 16, 2020
                              Report
                              Copy

                              The last 8 months have been very very hard on us. The meter is faulty. It's going on increasing even though we don't stay at the house. We have paid a total of 8000 and raised this docket complaint 1 month back. Still no action taken to fix this.
                              West Bengal State Electricity Distribution Company [WBSEDCL] customer support has been notified about the posted complaint.
                              View replies
                              What was the point? They have sent us another next 3 months bill Rs.2430. No one stays in this house. how are they consuming units? They have not bothered to resolve the docket the number[protected]
                              Reply
                              Helpful
                              Found this helpful?
                              1 Comment
                              Report
                              Copy

                              Post your Comment

                              Comment Guidelines
                                I want to submit Complaint Positive Review Neutral Comment
                                Add Image
                                code
                                By clicking Submit you agree to our Terms of Use
                                Submit
                                S
                                shantanubanerjee75
                                from Chittaranjan, West Bengal
                                Nov 13, 2020
                                Report
                                Copy

                                Address: Jagadishpur, Howrah, West Bengal

                                I have applied for new connection and my house still without any electric supply. I went to Jagadishput Hat CCC and they simply told before 3 months they not able to establish new connection. Behaviour of a representative is very crud. Since I have already paid the entire amount online and Jagadispur CCC representative telling service will delay because I have paid online. Seeking for proper action from your end.
                                West Bengal State Electricity Distribution Company [WBSEDCL] customer support has been notified about the posted complaint.
                                View replies
                                I am writing for launching a complaint against Jagadishpur Hat CCC.

                                Application number : [protected]
                                Consumer ID :[protected]

                                I have applied for new connection and my house still without any electric supply. I went to Jagadishput Hat CCC and they simply told before 3 months they not able to establish new connection. Behavior of a representative is very crud which is not acceptable. Since I have already paid the entire amount online and Jagadispur CCC representative telling service will delay because I have paid online.

                                Seeking for proper action from your end.
                                Reply
                                Helpful
                                Found this helpful?
                                1 Comment
                                Report
                                Copy

                                Post your Comment

                                Comment Guidelines
                                  I want to submit Complaint Positive Review Neutral Comment
                                  Add Image
                                  code
                                  By clicking Submit you agree to our Terms of Use
                                  Submit
                                  A
                                  amar sarangi
                                  Nov 6, 2020
                                  Report
                                  Copy

                                  Hi
                                  consumer id=[protected]
                                  there is suddenly high increase in bill coming from for FEB2020-APRIL2020 :1619.52RS, while we are staying only 10 days in the house.

                                  could you please give proper feedback details,

                                  Thanks
                                  Amar Sarangi
                                  West Bengal State Electricity Distribution Company [WBSEDCL] customer support has been notified about the posted complaint.
                                  Helpful
                                  Found this helpful?
                                  Write a comment
                                  Report
                                  Copy

                                  Post your Comment

                                  Comment Guidelines
                                    I want to submit Complaint Positive Review Neutral Comment
                                    Add Image
                                    code
                                    By clicking Submit you agree to our Terms of Use
                                    Submit
                                    S
                                    Sanjoy Kumar Basak
                                    Nov 5, 2020
                                    Report
                                    Copy

                                    Bill Amount Rs. 72 was debited on[protected] at 22:00:44 by UPI: WBSEDCL/HDFC but not successful.
                                    UPI Ref no.[protected]
                                    UBI A/c No.[protected]
                                    Enclo: All documents, which I have.
                                    West Bengal State Electricity Distribution Company [WBSEDCL] customer support has been notified about the posted complaint.
                                    Helpful
                                    Found this helpful?
                                    Write a comment
                                    Report
                                    Copy

                                    Post your Comment

                                    Comment Guidelines
                                      I want to submit Complaint Positive Review Neutral Comment
                                      Add Image
                                      code
                                      By clicking Submit you agree to our Terms of Use
                                      Submit

                                      Related businesses

                                      Siddhartha Enterprises
                                      1
                                      (6)
                                      magicpin
                                      1
                                      (335)
                                      Bharather Shipping & Allied Services
                                      5
                                      (3)