West Bengal State Electricity Distribution Company [WBSEDCL] Complaints & Reviews

I have paid my bills on 30th Jan 2021 via bharat qr code via Google pay but wbsedcl deny the transactions that it's not received where the money has been credited to them.
When I ask for refund also they deny the same as well.

My consumer id[protected]

Please help me to get an resolution.

My name - Anirban Kundu(electricity bill is on my father's name gobinda kundu)
Contact no - [protected]

I am attaching bank sms and g-pay payment receipt.

Dear Concern,
This is to inform you that I had done two Bill payments through Google Pay UPI QR code Scanning process on 30th Jan 2021 as per below. But after transaction completion still "Bill Due" is showing for these two consumer IDs. Whether money had been deducted from my bank account and "Payment Received by WBSEDCL" is showing.

1. Consumer id :[protected]
Installation no : 12659356
Customer Name: Syed Kamal Uddin
UPI Transaction id :[protected]
billdeskbqr.[protected]@hdfcbank
2. consumer ID:[protected]
Installation no : 15831566
Customer Name: Syed Abbas Uddin
UPI Transaction id :[protected]
billdeskbqr.[protected]@hdfcbank

Also, I had sent mail to [protected]@wbsedcl.in but there is no response from them.

Please check my issue and do the needful.

Thanks & Regards
Pijus Kumar
[protected]@gmail.com

Dear Sir/Madam,

I have made bill payment due for Feburary by scanning QR code in gpay but the bill is still showing as outstanding and amount has been deducted from my account. Date of Payment:[protected]
I have also raised a docket whose reference number is 35514831.
Kindly please look into the issue and resolve it as soon as it is possible.

Debashis Dutta

Payment Date: 31.01.2021

Sir/ Madam,
I paid WBSEDCL electricity bill using QR Code printed on electricity bill with PhonePe scanner.
UPI transaction ID is P2101312038568351558455,
My Bank A/C No. [protected],
UTR No.[protected]
Bill Amount: Rs. 1128/-
WBSEDCL Consumer ID:[protected]

Payment by Debashis Dutta from PhonePe UPI Scanner. Money debited from my State Bank of India Account, SF Road branch, Siliguri.
Transaction successful, but no confirmation message delivered in registered mobile. Online payment status shows no payment history available on that date(31.01.2021)

Details of the Customer
Name: Debashis Dutta
Customer Id:[protected]
Registered mobile number: [protected]
Kindly look into the matter.
Thanking you.

Your faithfully
Debashis Dutta
Mobile number- [protected]
Email id: [protected]@gmail.com

Dear Madam/Sir,
This is to bring to your attention the difficulties I have been facing with our electricity bills, due to miscalculation and/or technical issues with WBSECDL systems.

Please note that there were 3 bill payments made on 16/08/2020, 30/10/2020 and 27/01/2021. But only one of them is reflecting on their system.
The payment of Rs 3948 made on 30/10/2020 and another payment of Rs 6708 made on 27/01/2021 are not showing in the payment history.
This has resulted in incorrect bill calculation. I have been overcharged.

Below are the details of two payments that WBSEDCL have bot updated in your system.
I have also attached the screenshots.

Consumer ID :[protected]

30/10/2020 Rs 3948.00 UPI Transaction ref:[protected]

27/01/2021 Rs 6708.00 UPI Transaction ref:[protected]

Despite sharing confirmation from my banks that the money has been deducted from my account and credited to the bak account of WBSEDCL, I have no resolution from them - neither via email communication with [protected]@wbsedcl.in nor via their customer care number 19121.

Supporting documents have been attached as a PDF document.

Note: This grievance has been registered also in Public Grievances Portal https://pgportal.gov.in/ with Registration No. : GOVWB/E/2021/00157.

After trying so many times, it still shows "User authentication failure" and "password locked". It is showing password has been successfully reset but after that when I try to login, it again shows "user authentication failure" and "password locked" every time. Please resolve this issue as soon as possible.

I had made a payment of Rs 2, 541 to billdeskbqr.[protected]@hdfcbank by using google pay which UPI transaction id is[protected] and google transaction id is CICAgKDdp5DhOQ on 18th nov 2020 at 1:13 pm. The amount has been debited from my account but WBSEDCL claims that it has not been paid. So where has my money gone??

Sir,
I Narayan Chandra Sadhukhan, resident of Gobardanga, Sadhukhan Para, Dist- North 24 pgs, West Bengal, Pin- 743252. My consumer id is[protected]. My registered mobile no is [protected]. I would like to inform you that after receiving the bill ( Bill period- January2021-March 2021) I have paid the outstanding billing amount of Rs. 1169 on 15th January 2021 through BHIM application by QR Code scanning procedure and the payment was successful. The transaction id of that transaction is[protected]screenshot attached) and the money was deducted from Bank of Baroda bank account (Account Holder Name -Arindam Sadhukhan) and the money is deposited to WBSEDCL Bank Account. But my bill is still showing unpaid on your website and I have not yet received any money receipt document from your side and on 17th January 2021, I again received an SMS to pay the due amount which I have already paid on 15th January 2021. Please look into the matter and take necessary actions as soon as possible.

Dear Sir,
I am Krishna Chakrabarty Resident of Hridaypur, Post-Hridaypur, Dist-North 24 Pgs West Bengal, India Pin-700127 (WBSEDCL NABAPALLY BRANCH)
Consumer id- *****0715
Inst no.-****919
I would like to inform you that after receiving the bill ( January 2021- March 2021) on 5/1/2021. I have paid the outstanding billing amount of Rs.1660 through Google Pay by Qr code scanning procedure and the payment was successful.the transaction I'd of the transaction is[protected]screenshot attached)and the money was deducted from Andhra bank and deposited to WBSEDCL. But my bill is still showing unpaid on website and send sms of due bill.
That's why I am so worried and don't understand what i should do now.
So Sir please take necessary action as soon as possible.

I make a electricity bill payment to wbsedcl o 5/1/21 through amazon pay upi. But still now payment is not accepted by wbsedcl, I have a sucessful transaction with Transaction ID HGA1P132A[protected].and bbps reference no. BD01CAC6HRVC and billers Id WBSEDCL00WBL01 and operator reference no AB123456

Dear sir
I Mr.Arup Bhattacharya am a consumer of Arambagh Electric Supply.My consumer I'd is[protected].I have already submitted an application dated on 10.02.20. for my defective meter. On21.02.20 some staff told me that meter is defect and it will be changed immediately.I am a poor person I am facing to pay my huge amount bill.so I request you kindly do the needful as soon as possible.

Sir/ Madam,
I paid WBSEDCL electricity bill using QR Code printed on electricity bill with Google pay scanner. UPI transaction ID is[protected], to WBSEDCL (billdeskbqr.[protected]@hdfcbank), from Sabyasachi datta(central bank of india), google transaction ID is CICAgKDTqfDSKQ.But no confirmation message delivered in registered mobile. Online payment status shows no history available.

Details of the Customer
Name: Sabyasachi Datta
Consumer id[protected]
Registered mobile number: [protected]
Kindly look into the matter.
Thanking you.

I had paid electricity bill via the QR code mentioned on the bill on 29th December 2020 however on 1st January 2021 the amount got reversed to my bank account.

My concern is later I don’t want to pay any fine for non payment of electricity bill as I had paid the entire amount.

Please advise why was the amount reversed.

Consumer name - Subhashis Ray
Consumer ID[protected]

I have made a transaction of Rs. 2065 to West Bengal State Electricity Distribution Company Limited (WBSEDCL) on 5th January 2021 through Amazon mobile apps. The said amount has been deducted from my SBI Card (Operator-BBPS) Instantly and it was shown sucsessful transaction by Amazon/BBPS/SBI but the amount has not been credited or accepted to the WBSEDCL site. After 3 working days of my payment date, i have seen that it was failed transaction in WBSEDCL site. Now the payment status in WBSEDCL is showing Failure (copy enclosed).
It is requested to kindly look into the matter as the said amount refunded in to my SBI card at the earliest.
The successful Amazon receipt of Rs. 2065 and failure payment notification from WBSEDCL have been attached with the complaint.
Details of transaction mentioned below.
Payment Date: 5 January 2021
Deducted amount: Rs. 2, 065.00
WBSEDCL Consumer ID :[protected]
State : West Bengal
Provider : West Bengal State Electricity Distribution Co. Ltd (WBSEDCL)
BBPS Biller Id : WBSEDCL00WBL01
Operator Reference Number : EU01T1410097
Amazon order number:[protected]

Made bill payment Through Online and payment successful but on biller website it showing failed ..please update my bill payment

While ago it was showing pending but finally it is showing the payment is failure. what is going on? I have paid from Google pay to West Bengal Electricity Board and there was no fault from my side. I have attached the screenshot that makes sure that I have paid the amount to West Bengal Electricity Board. now Google pay hAS itself raised the dispute with the payment. I really can't understand what is going on. the amount is huge. please help me. please take necessary action. I am suffering badly.

Payment still showing pending

Payment made from [protected]@okicici to billdesk.[protected]@icici on 5th n 6th this month but the payment status is showing pending on electricity board website. the screenshots of the concerned payments are attached

Sir,
I am consumer of wbsedcl my id[protected], I am trying to pay my electric bill 05/01/2021via google pay scan by qr code on electric bill paper. But there is no consumer id given but my bill amount is same reflect on the screen, so I think its automatic submit my consumer id, but still now it was not submitted.
My upi transaction id :[protected]
My google transaction id - CTCAgKDT_rrFCQ

Dear sir,
I payed my 3 electric bill on 4th JANUARY 2021 6:08pm from google pay & Pay tm by scanning qr code.
To billdeskbqr. [protected]@hdfcbank,
Money is dedicated but my bill is still showing.
Transaction id is given photo attached
Please help me
[protected]@gmail.com is my email id contact me for further process
Thank you.