West Bengal State Electricity Distribution Company [WBSEDCL] Complaints & Reviews

December Qtr, 2020 (Oct-Dec) billing being abnormally low, I checked the latest meter reading on 28th Sept, 2020 and found that my Electricity Meter is not working. On the same day I lodged an on-line complaint at WBSEDCL site under docket number33975930. There being no response or action from WBSEDCL even after a fortnight, I checked the status of my Complaint at WBSEDCL site and found to my surprise that the Complaint was closed on the very next day i.e. on 29/09/2020 as resolved. The reality is, that the Meter is not working even today. I tried calling up the Pailan (Bishnupur) office and also the Consume complaint deptt at Bidyut Bhavan n-number of times and as usual no one bothered to pick up the call. Very very sorry state of affairs at WBSEDCL !!!
Complainant : Genexx Valley, Flat - 33/11C, Diamond Harbour Road, Joka, Kolkata - 700104

My Dear sir,
i am missing bill paid to on line. my customar id[protected].are bill paid missing to customar id[protected].on line transactions id[protected]from (google pay mob-[protected])complan long date 30.09.2020 docket number 34013461.
please halpe me sri request.

Dear Sir/ Madam,
I am Hafizul Sk, Applied for new electric connection application No. [protected]. Payment has completed and connection also has completed but in online it not showing and also I could not receive any Consumer No. I also call to 19121 no but nobody receive my call. So Please Resolved my Problem.

Thank you

I had forgotter my login password. I tried a few that i remembered.
In the process my password got locked. Now i cannot get my
Password unlocked and cannot get a new password. How can
I pay my electricity bill online now. Please help.

My consumer id is[protected] and installation no. Is 8683661

আমরা কি আগের থেকেও খারাপ পরিষেবা পাবার আশা রাখবো ভবিষ্যতে??
কমপ্লেন এর পর কমপ্লেন করেই যাবো, কোনো কি সুরাহা হবে না??
ইলেকট্রিক অফিস এ ফোন করলে বাজে ব্যাবহার। এসব কি?? br...

New connection not given even after paying quotation amount of 6485 rs.
No one came to visit.
They now withheld the connection. I want refund immediately. Or if you can give the connection quickly.
Application number - [protected]

Respected sir,

I am hijal mukherjee from master society joka kolkata-700104 west bengal. I am facing long and many time power cuts every day.
When i call them they give the excuse of working or no response. My grandfather is suffering from a serious illness. His condition is decreasing day by day for this problem. But i don't find any solutions for this daily problem. Now i am just frustrated. Please help me

Respected sir/madam

I would like to draw your attention towards a serious concern, i.e, frequent power cuts in this hot summer season. It is a matter of great concern as power cuts the people from the outer world. It isolates the people. Nowadays, everything is dependent on electricity. Life without electricity is even hard to imagine. Like today hole night we don't have power in our area. So, I would like you to involve yourself in this and solve the problem as soon as possible.

Note: From yesterday 11pm till now we don't have any power in our area. I complained many time but still facing same issue.

Area details:
Jhikra, bharatpur, murshidabad
Pin: 742301

Yours sincerely
Samsur Rahaman

The connecting insulators with main line to the transformer are broke and catches fire, resulting flickering of lights and inconsistent supply.Please look into this matter as soon as possible.

The transformer from where our supply comes to the building suddenly made a big noise and flashing lights around 3:10 am today and after that supply voltage went down. this transformer is adjacent to ghoshpara Kalimandir KESTOPUR. Every other week we are facing issues like this and there is no replacement done yet. I complained ion 24*7 hel line 19121 but there is no response or no representative to talk. please resolve the issue as soon as possible.

Sir, I have paid the bill on 29th Aug 2020 by scanning the QR code but haven't received any receipt yet. My customer ID :[protected] Nagendra nath Upadhaya
.pls look into it.

There was a power cut problem at my house. I tried n number of times 19121 but I got only one answer, please check the number you have dialled. The customer care number mentioned in the bill is also not getting connected. I personally went to wbsedcl office in salt Lake for complaint but still nobody came. Whom do I approach for complaint Redressal.

I have submitted a complain to change my defective meter from last one month
But still now the problem was not solved. This month the bill was excessive high.
Consumer I'd[protected]
Biswanath Paul
Kola, gramkulti, purbabarddhaman, 712146

I complaint a docket about a "cement service pole" about 5 months ago which angle is rusted by weather effects and hanging dangerously, which can broke anytime and injured anyone accidentally because service pole situated at my front of house and my colony road is laying bottom of service angle. But WBSEDCL does not any responsible for it. I docket a complaint on April 2020 but now is August 2020, but WBSEDCL has no response or duty. I am too hopeless. I have a question, if anyone is injure by breaking angle then who is responsible for it or can company pay any compensation for it??? Please look into this matter as soon as possible and save from accident.

I complaint a docket about a "cement service pole" about 5 months ago which angle is rusted weather and hanging dangerously, which can broke anytime and injured anyone accidentally because service pole situated at my front of house and my colony road is bottom of service angle. But WBSEDCL does not any responsible for it. I docket a complaint on April 2020 but now is August 2020, but WBSEDCL has no response or duty. I am too hopeless. I have a question, if anyone is injure by breaking angle then who is responsible for it or can company pay any compensation for it??? Please look into this matter as soon as possible and save from accident.

Sir,
With due respect I, the underseigned inform you that, I am a poor person still I fully paid the electricity bill with difficulties in the lockdown due to covid-19.
I am nound to write the letter to you because I went to Basanti CCC office but they did not took any action for LPSC money.I asked about my due bill. They give the due bill details, as per tje bill details I paid the full amount.But later I received that I...

Issue: from today morning no electricity at hour home, complain made but yet not receive any service

Consumer no[protected]

Paid money to : wbsedcl
Paid to : billdeskbqr. [protected]@hdfcbank
Date : 04:07 pm, 12 aug 2020
Amount : ₹616.00
Status : success
Remarks : upi
Bank reference id :[protected]
Transaction id : aplapwcojpgy0zumzwdqvo0wx5erk7yfbno

To
The Chairman,
WBSEDC,
Bidyut Bhawan,
Bidhan Nagar,
Kolkata

Dear Sir,

Ref : Consumer No.[protected]

This is to bring to your kind notice that, I have received an abnormally high amount as my electricity bill for the period of Aug - Oct 2020. The amount is almost double of the amount, I paid for the same period last year and almost three times of the amount paid for the period of May-Jul 2020.Unit consumed as mentioned in the bill is also abnormally high for the corresponding period last year, where as the connected load and the usage period of the load, did not change during last three months. I received average bill for May-Jul 2020, as meter reading could not be taken during the lockdown period.

It seems, from an initial observation that, units for last six months have been added in this bill, as the meter reading, which could not be done during the lockdown period, was taken earlier this month.

Requesting you to kindly look into the issue and help me in getting this resolved. Last day of paymnet is 14-Aug-2020.

Thanking you.
Yours faithfully,

Tanmay Bagchi
Flat 1B, Amiya Apartment
33/3 Harisava Road, Barrackpore
Kolkata - 700122

Hello,
I am a resident of naihati, north 24 parganas, under naihati palbagan electric supply office. My address is 66 gg road, naihati.
It's become regular to my area (Specially my lane houses) power is going at 11.30 am and coming 5 pm without any notification which cause a huge impact on the people's life who are doing work from home. If we are trying to reach out electric office the phone no says invalid. No corporation no update from the supply office. And the area light is also not working from last 7 days which is also not been replaced.

Kindly help us out from here. And please schedule the activities in the weekend.