West Bengal State Electricity Distribution Company [WBSEDCL] Complaints & Reviews

Dear sir,

I am Shaunak Mishra, resident of Halderpara, Vill PO Krishnadevpur, Dist Purba Bardhaman, West Bengal, PIN 713405. (WBSEDCL KALNA BRANCH)

CONSUMER ID[protected].
NAME SHAUNAK MISHRA
REGISTERED MOBILE [protected]
Sir, I would like to inform you that after receiving the bill ( Bill period- January 2021-March 2021 on 26/12/2020. I have paid the outstanding billing amount of Rs.2666.00 through PHONEPE application by QR Code scanning procedure and the payment was successful.The transaction id of that transaction is- T2012301515189220222426( screenshot attached) and the money was deducted from CITI bank account (Achinto Chatterjee) and the money is deposited to WBSEDCL BANK Account. But sir my bill is still showing unpaid on your website and I have not yet received any money receipt document from your side.That's why I am so worried and don't understand what I should do now.

CONSUMER ID[protected].
NAME MADHUPARNA MISRA
REGISTERED MOBILE [protected]
RESISTERED EMAIL [protected]@live.com
Sir, I would like to inform you that after receiving the bill ( Bill period- January 2021-March 2021 on 26/12/2020. I have paid the outstanding billing amount of Rs.1904.00 through PHONEPE application by QR Code scanning procedure and the payment was successful.The transaction id of that transaction is- T2012301515463325471909( screenshot attached) and the money was deducted from CITI bank account (Achinto Chatterjee) and the money is deposited to WBSEDCL Bank Account. But sir my bill is still showing unpaid on your website and I have not yet received any money receipt document from your side.That's why I am so worried and don't understand what I should do now.

Today (4/1/2021) I visited WBSEDCL KALNA Office and they told me that it is a problem will all QR PAYMENTS and guided me to post the complaint online

So sir please take necessary action as soon as possible

I had scanned the QR code present in the bill and then paid through Google pay. There the payment was done and money was debit from my bank account. But now when I am opening the WBSEDCL APP it's showing due. Here is my bank message... Rs1109.0 [protected]@SBI UPI frm A/cX1214 on 03Jan21 RefNo[protected]. If not done by u, fwd this SMS to [protected]/Call [protected] or [protected] to block UPI

Sir/ Madam,
I paid WBSEDCL electricity bill using QR Code printed on electricity bill with Google pay scanner on 28th december 2020 AT 4.53 pm. UPI transaction ID is[protected], to WBSEDCL (billdeskbqr.[protected]@hdfcbank), from AISHIK PAUL (Airtel Payment Bank), google transaction ID is CICAgKCT4oSaTA. The consumer id is with the name of my father. But no confirmation message delivered in registered mobile. Online payment status shows no history available.

Details of the Customer
Name: MRITUNJOY PAUL
Customer Id:[protected]
Registered mobile number: [protected]
Kindly look into the matter.
Thanking you.

Your faithfully
Aishik paul
Mobile number- [protected]
Email id: [protected]@gmail.com

Meter is not working (Consumer No.[protected]

December Qtr, 2020 (Oct-Dec) billing being low, I checked the latest meter reading on 28th Sept, 2020 and found that my Electricity Meter is not working. On the same day I lodged an on-line complaint at WBSEDCL site under docket number33975930. There being no response or action from WBSEDCL even after a fortnight, I checked the status of my Complaint at WBSEDCL site and found to my surprise that the Complaint was closed on the very next day i.e. on 29/09/2020 as resolved. The reality is, that the Meter is not working even today. I tried calling up the Pailan (Bishnupur) office and also the Consumer complaint deptt at Bidyut Bhavan of WBSEDCL n-number of times and as usual no one bothered to pick up the call. Very very sorry state of affairs at WBSEDCL !!!

Complaint Status as per WBSEDCL

[Oct 19, 2020]
West Bengal State Electricity Distribution Company [WBSEDCL] customer support has been notified about the posted complaint.

Current status as per Me (29/12/2020)

On 29th Oct, 2020 I lodged another complaint under docket no.34541318 regarding non-functioning of Meter, But on the very next day in WBSEDCL site, this complaint was shown as resolved, where as till date the Meter is idle. On the contrary a FICITITIOUS BILL has been raised on 22/12/2020 on ESTIMATED BASIS and the bill is quietly dropped in the letter box of my flat. That means, I being an HONEST CUSTOMER have to pay for the THIEVES OF ELECTRICITY even for the period, when my flat was under lock and key during oct to Dec, 2020. PLEASE WITHDRAW YOUR (WBSEDCL) FALSE AND FICTITIOUS BILL IMMEDIATELY and SHOW THE HONESTY to bill HONEST Customers based on properly working Meter readings.
Complainant : Genexx Valley, Flat - 33/11C, Diamond Harbour Road, Joka, Kolkata - 700104, Mob : [protected]

Electricity is being stolen from four or five houses in my neighborhood.
I humbly request you to come here and investigate there houses
I am mentioning the name of one of them, whose main family member is Ram Lal Sharma.
Address:- Vill- Dharampur Near Dharampur post office, Mandir Road
Town Burnpur, City Asansol, District Paschim Bardhaman State West Bengal Pin- 713325

Dear sir,
I am Shyam Sundar Nandi, resident of 2No.Kodalia(Old) Baisakhi Sarani, Po-Bandel, Distt- Hooghly, Pin-712123, a consumer of WBSEDCL, my consumer id[protected], Inst no[protected].
Sir, I would like to inform you that after receiving the bill ( Bill period- January 2021-March 2021 photocopy of bill attached) I have paid the outstanding billing amount of Rs.1089 through phonepe application by QR Code scanning procedure and the payment was successful.The transaction id of that transaction is- T2012241240278781758345( screenshot attached) and the money was deducted from my axis bank account and the money is deposited to WBSEDCL HDFC bank account(sms screenshot attached). But sir my bill is still showing unpaid on your website and I have not yet received any money receipt document from your side.That's why I am so worried and don't understand what I should do now.
So sir please take necessary action as soon as possible

Consumer I'd :[protected]
Name : Roma Basak
Bill period : November 2020 to January 2021
Bill date : 31/10/20
Amount of rs 3619/ paid through Google pay upi I'd :[protected]
On date 08/11/2020
But today I got a notice from wbsedcl for unpaid the said amount.its so much harrassing pls try to solve the above problem

Consumer I'd :[protected]
Name : sambhu nath Basak
Bill period : November 2020 to January 2021
Bill date : 31/10/20
Amount of rs 12201/ paid through Google pay upi I'd :[protected]
On date 08/11/2020
But today I got a notice from wbsedcl for unpaid the said amount.its so much harrassing pls try to solve the above problem

Issue regarding two WBSEDCL electricity board bill payments done through GOOGLE PAY APP.
Amount -1327, upi transaction id[protected]
Date - 12/12/2020, time - 12.28 pm.
Amount - 627, upi transaction id[protected], date -12/12/2020, time - 12.27 pm.
Bank name - ALLAHABAD BANK.
GOOGLE PAY is showing successful transaction but the amount has not been credited to WBSEDCL board.Please solve it Sir/Mam.

I have make payment of electric bill of consumer id number[protected] by respectively by QR code given at the wbsedcl electric bill on 13/12/2020 but still the wbsedcl shows that the bill have not paid yet.

Ref: Consumer ID:[protected]
Installation No. 19290581
Invoice No.[protected] for December 2020
Supplier/Vendor: WBSEDCL

Dear Sir/Madam,
This is in reference to the above Electric Bill for the same Consumer ID by the WBSEDCL, kindly note that I think there is some problem in our current electricity bill for the month of December 2020, as the regular average Monthly consumption has always been in between 600 - 800 Units but this month consumption was 2443 units which is huge and they have not taken any physical reading as this Bill is an assumption only, Sir, our electricity running with a Construction meter till now, our promoter totally betrayed with us, he not provided any money for common meter, our previous quotation was above 3 lakhs for only 6 Families small Flat, which was failed due to our money problem. We are 6 middle class families with some senior citizens and can't take so much burden. As the regular average electric bills paid by us is Rs. 4, 000/- to Rs. 6, 500/- monthly, which suddenly has jumped to Rs. 22, 366/- for this month. Also, In August 2020 same huge Bill above 16, 000.00 generated after COVID-19 19 Lock Down and we are paid that with great difficulty. We took this matter to the WBSEDCL Local Office but they are not interested to reduce our Bill and interested with 2-to-3-part payment. In this COVID-19 situation we think they have making fraud to us by taking an unimaginable electric bill which is quite impossible for us to pay. And in this situation, we request you to kindly see our matter so that the WBSEDCL rectifies our problem and issue a fresh Electric Bill which is original & reasonable to pay and if there is any problem in the Electric Meter than change our meter on immediate effect, also look for our Quotation of Common Meter with a reasonable and affordable price.

Thanks & Regards
Chaya Neer Apartment
B-5, Satindra Pally, Garia
Kolkata - 700084
West Bengal
Mobile: [protected] / [protected] / [protected]

I have paid two electric bill by amazon pay and google pay of amount 13213 and 8291 rupees even the transection was sucessful at 10/12/2020.At the next day i wanted to download the payment recipe from the website of WBSEDCL but it shows that the bill is due,

Dear sir,

I, Chandra Mondal, have an existing connection from wbsedcl (Consumer id:[protected] for my house at Vill-Bagakhali, P.O- Khagramuri, P.S-Bishnupur, Dist-South 24 Parganas, 700140.

I applied for new meter (Application number:[protected]) for faulty previous meter and paid all necessary charges as per quotation received from wbsedcl on 30-dec-2019.

On contacting wbsedcl Bakhrahat CCC office they replied that the new meter is not available and it will take at least 3 months to get the new meter.

Now it's been more than 11 months but there is no progress and whenever I trying to contact them they not pick up the phone.

Request your help and intervention on this so that new meter can be installed quickly

Looking forward for your help

Thanks & regards
Chandra Mondal

Abnormally high Bill, Rs. 22, 366.00, previous month Bill only 4, 323.00, Several complaints at their office, any of their agent not collect meter reading several times but generated abnormally high bill. How it possible? Not collect meter reading, not collected unit but they generated high bill. Pls look into this matter urgently.

COMPANY - WBSEDCL, BORAL, KOLKATA
Consumer ID[protected]

Present and past month Bill attached, pls check.

Sir/ Madam,
I paid WBSEDCL electricity bill using QR Code printed on electricity bill with Google pay scanner. UPI transaction ID is[protected], to WBSEDCL (billdeskbqr.[protected]@hdfcbank), from NILANJANA MAHATA (United Bank of India), google transaction ID is CICAgKDDlpbOQw. The consumer id is with the name of my father. But no confirmation message delivered in registered mobile. Online payment status shows no history available.

Details of the Customer
Name: ANIL KUMAR MAHATA
Customer Id:[protected]
Registered mobile number: [protected]
Kindly look into the matter.
Thanking you.

Your faithfully
NILANJANA MAHATA
Mobile number- [protected]
Email id: mahata[protected]@gmail.com

Sir/ Madam,
I paid WBSEDCL electricity bill using QR Code printed on electricity bill with Google pay scanner. UPI transaction ID is[protected], to WBSEDCL (billdeskbqr.[protected]@hdfcbank), from Arka Char (State Bank of India), google transaction ID is CICAgKCDirGIEQ. The consumer id is with the name of my father. But no confirmation message delivered in registered mobile. Online payment status shows no history available.

Details of the Customer
Name: Sri Ujjal Kumar Char
Customer Id:[protected]
Registered mobile number: [protected]
Kindly look into the matter.
Thanking you.

Your faithfully
Arka Char
Mobile number- [protected]
Email id: [protected]@gmail.com

Dear sir/madam
I MD ALILUR RAHAMAN here by inform you that at the date 04/12/20, l have paid utility bill through UPI payment the name of SAFIUDDIN MANDAL, consumer I'd is[protected], but balance have been deducted from my account, but bill payment shown failed after two days and deducted balance yet not refund at my account.so in this situation i want your kind concern that I back my refund.for more details i have attached all the transaction details given below.

With best regards
MD ALILUR RAHAMAN

No electricity

Consumer ID:[protected];
Complaint for high bill for the defect Meter which is not working. Photo enclosed.
Please change the Meter and rectify our electricity bill.
my contact number is [protected]

I have applied for new electricity connection on 24.01.2020 and paid the new connection charge and security deposit of INR 2905 & 1000.After one meter was installed in my flat. But I did not get any bill so far against my connection and after enquiry I came to know that Master card against my consumer ID[protected] was not created. For the last 3 months same statement coming.

Please do the needful.

Samiran Mandal
[protected]