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West Bengal State Electricity Distribution Company [WBSEDCL] Complaints & Reviews

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Updated: May 29, 2026
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West Bengal State Electricity Distribution Company [WBSEDCL]

West Bengal State Electricity Distribution Company [WBSEDCL] reviews & complaints page 23

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S
SUSENJIT MALLICK
from Angamali, Kerala
Nov 27, 2020
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Sir/ Madam,
I paid WBSEDCL electricity bill using QR Code printed on electricity bill with Google pay scanner. UPI transaction ID is[protected], to WBSEDCL (billdeskbqr.[protected]@hdfcbank), from Susenjit Mallick (State Bank of India), google transaction ID is CICAgKD98qK5QQ. The consumer id is with the name of my mother. But no confirmation message delivered in registered mobile. Online payment status shows no history available.

Details of the Customer
Name: Smt. Prova Mallick
Customer Id:[protected]
Registered mobile number: [protected]
Kindly look into the matter.
Thanking you.

Your faithfully
Susenjit Mallick
Mobile number- [protected]
Email id: dr.[protected]@gmail.com
Dec 7, 2020
Complaint marked as Resolved 
Money refunded in my account. Thank you.
West Bengal State Electricity Distribution Company [WBSEDCL] customer support has been notified about the posted complaint.
Dec 03, 2020
Updated by SUSENJIT MALLICK The problem is not solved yet, my mother had to pay again today as electricity department local office said it is not paid. Kindly look into the matter.
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Sir/ Madam,
I paid WBSEDCL electricity bill using QR Code printed on electricity bill with Google pay scanner. UPI transaction ID is [protected], to WBSEDCL (billdeskbqr.[protected]@hdfcbank), from Anik Saha ( Bank of India), google transaction ID is CICAgOC0m9edYg. The consumer id is with the name of my father. But no confirmation message delivered in registered mobile. Online payment status shows no history available.

Details of the Customer
Name: Sri Nitya Gopal Saha
Consumer I'd[protected]
Kindly look into the matter.
Thanking you.

Your faithfully
Anik Saha
Mobile number- [protected]
Email id: [protected]@gmail.com
Reply
I had paid electricity bill using Google pay.
There is no confirmation message. Should I wait longer? Can you please confirm if electricity bill is paid? Thank you
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    R
    Rohan4567
    Nov 24, 2020
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    Address: Dignagar Krishnagar Nadia

    I have paid the electric bill through Google pay scan and Google Pay Says It Successful But My Electric Office Said That They Not Get Any payment. Please refund me the money and kindly help me out from this problem.
    West Bengal State Electricity Distribution Company [WBSEDCL] customer support has been notified about the posted complaint.
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      S
      Samaira Sengupta
      Nov 16, 2020
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      I paid a electric bill of Rs 1121 for Consumer ID[protected] on 9th November 2020 11:44 am. It was paid through Google Pay. The UPI Transaction ID is[protected] The amount got deducted and Google Pay showed the transaction was successful. But when I'm checking the bill history on WBSEDCL page it shows the transaction failed. I still haven't received the refund for the same.

      Please look into this matter.
      West Bengal State Electricity Distribution Company [WBSEDCL] customer support has been notified about the posted complaint.
      Nov 16, 2020
      Updated by Samaira Sengupta       Here are the transaction screenshots.

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      Here are the transaction screenshots.
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        B
        Blackmetalmania
        Nov 16, 2020
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        The last 8 months have been very very hard on us. The meter is faulty. It's going on increasing even though we don't stay at the house. We have paid a total of 8000 and raised this docket complaint 1 month back. Still no action taken to fix this.
        West Bengal State Electricity Distribution Company [WBSEDCL] customer support has been notified about the posted complaint.
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        What was the point? They have sent us another next 3 months bill Rs.2430. No one stays in this house. how are they consuming units? They have not bothered to resolve the docket the number[protected]
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          S
          shantanubanerjee75
          from Chittaranjan, West Bengal
          Nov 13, 2020
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          Address: Jagadishpur, Howrah, West Bengal

          I have applied for new connection and my house still without any electric supply. I went to Jagadishput Hat CCC and they simply told before 3 months they not able to establish new connection. Behaviour of a representative is very crud. Since I have already paid the entire amount online and Jagadispur CCC representative telling service will delay because I have paid online. Seeking for proper action from your end.
          West Bengal State Electricity Distribution Company [WBSEDCL] customer support has been notified about the posted complaint.
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          I am writing for launching a complaint against Jagadishpur Hat CCC.

          Application number : [protected]
          Consumer ID :[protected]

          I have applied for new connection and my house still without any electric supply. I went to Jagadishput Hat CCC and they simply told before 3 months they not able to establish new connection. Behavior of a representative is very crud which is not acceptable. Since I have already paid the entire amount online and Jagadispur CCC representative telling service will delay because I have paid online.

          Seeking for proper action from your end.
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            A
            amar sarangi
            Nov 6, 2020
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            Hi
            consumer id=[protected]
            there is suddenly high increase in bill coming from for FEB2020-APRIL2020 :1619.52RS, while we are staying only 10 days in the house.

            could you please give proper feedback details,

            Thanks
            Amar Sarangi
            West Bengal State Electricity Distribution Company [WBSEDCL] customer support has been notified about the posted complaint.
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              S
              Sanjoy Kumar Basak
              Nov 5, 2020
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              Bill Amount Rs. 72 was debited on[protected] at 22:00:44 by UPI: WBSEDCL/HDFC but not successful.
              UPI Ref no.[protected]
              UBI A/c No.[protected]
              Enclo: All documents, which I have.
              West Bengal State Electricity Distribution Company [WBSEDCL] customer support has been notified about the posted complaint.
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                I
                iammilon
                Oct 29, 2020
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                Address: MALATI VILLA,BLK-A,FL-A4 HB/576, JHILL BAGAN, HATIARA

                Hello sir,

                My consumer id is :[protected] now what is my installation number? i can't open an account on the web portal.

                Please send my Installation No My Email is: milon.[protected]@gmail.com
                West Bengal State Electricity Distribution Company [WBSEDCL] customer support has been notified about the posted complaint.
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                  A
                  Amitsayanti
                  from Mumbai, Maharashtra
                  Oct 26, 2020
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                  Address: Flat-A, 4th Floor, Ashakunja-1, CE-344/1, Chandiberia Jorakhana, Krishnapur

                  Hi I have received a excessive bill for November 2020 that is Rs. 6194. This amount is just double than other month. Kindly look into it.
                  My consumer id is[protected].
                  West Bengal State Electricity Distribution Company [WBSEDCL] customer support has been notified about the posted complaint.
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                  Sir any resolution? Because my payment date is appearing. I have pay the bill. Kindly please look into. The bill is excessive. Need the help of your authority.
                  Reply
                  Any resolutions please, because today is my payment date. Shall I do the payment. Because its excessively high.
                  Reply
                  awaiting for your valuable response. Or else I have pay the excessive bill only and get looted by the authority.
                  Reply
                  any resolution or help or solution for me please
                  Reply
                  Sir any solution for me please
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                    T
                    Tanmoy0805
                    Oct 20, 2020
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                    I have made two payments to billdeskbqr.[protected]@hdfcbank for electricity bill using the Bharat QR code given at the bottom of the generated hard copy of electricity bill provided to me, details mentioned below:

                    Consumer ID[protected]
                    Transaction ID[protected]
                    Amount - 2953

                    Consumer ID[protected]
                    Transaction ID[protected]
                    Amount - 2953

                    Now the payment is not getting reflected to either of the consumer ID, when i went to seek help at the nearest WBSEDCL(Ashokenagar Branch) no help was provided further I was simply asked to wait.
                    Amount has not got reversed as i have already waited for 3 days.
                    I have made the payment on 14th October 2020, its already 6 days and no trace of my money.
                    Can you please help me?
                    West Bengal State Electricity Distribution Company [WBSEDCL] customer support has been notified about the posted complaint.
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                      S
                      Soumitra Bhowmick
                      from Mumbai, Maharashtra
                      Oct 19, 2020
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                      Address: Bidyut Bhavan, Salt Lake, Kolkata, West Bengal

                      December Qtr, 2020 (Oct-Dec) billing being abnormally low, I checked the latest meter reading on 28th Sept, 2020 and found that my Electricity Meter is not working. On the same day I lodged an on-line complaint at WBSEDCL site under docket number33975930. There being no response or action from WBSEDCL even after a fortnight, I checked the status of my Complaint at WBSEDCL site and found to my surprise that the Complaint was closed on the very next day i.e. on 29/09/2020 as resolved. The reality is, that the Meter is not working even today. I tried calling up the Pailan (Bishnupur) office and also the Consume complaint deptt at Bidyut Bhavan n-number of times and as usual no one bothered to pick up the call. Very very sorry state of affairs at WBSEDCL !!!
                      Complainant : Genexx Valley, Flat - 33/11C, Diamond Harbour Road, Joka, Kolkata - 700104
                      West Bengal State Electricity Distribution Company [WBSEDCL] customer support has been notified about the posted complaint.
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                        Z
                        Ziauransary
                        Oct 18, 2020
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                        Address: Manick chak pawar house

                        My Dear sir,
                        i am missing bill paid to on line. my customar id[protected].are bill paid missing to customar id[protected].on line transactions id[protected]from (google pay mob-[protected])complan long date 30.09.2020 docket number 34013461.
                        please halpe me sri request.
                        West Bengal State Electricity Distribution Company [WBSEDCL] customer support has been notified about the posted complaint.
                        Oct 18, 2020
                        Updated by Ziauransary                         Dear sir,
                        i am missing bill paid to on line. my customar id[protected].are bill paid missing to customar id[protected].on line transactions id[protected]from (google pay mob-[protected])complan long date 30.09.2020 docket number 34013461.
                        please halpe me sri request

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                          H
                          HAFIZUL SK
                          Oct 16, 2020
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                          Dear Sir/ Madam,
                          I am Hafizul Sk, Applied for new electric connection application No. [protected]. Payment has completed and connection also has completed but in online it not showing and also I could not receive any Consumer No. I also call to 19121 no but nobody receive my call. So Please Resolved my Problem.

                          Thank you
                          West Bengal State Electricity Distribution Company [WBSEDCL] customer support has been notified about the posted complaint.
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                            M
                            msanjaykumar
                            Oct 7, 2020
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                            I had forgotter my login password. I tried a few that i remembered.
                            In the process my password got locked. Now i cannot get my
                            Password unlocked and cannot get a new password. How can
                            I pay my electricity bill online now. Please help.

                            My consumer id is[protected] and installation no. Is 8683661
                            West Bengal State Electricity Distribution Company [WBSEDCL] customer support has been notified about the posted complaint.
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                              arnabr38
                              Sep 29, 2020
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                              New connection not given even after paying quotation amount of 6485 rs.
                              No one came to visit.
                              They now withheld the connection. I want refund immediately. Or if you can give the connection quickly.
                              Application number - [protected]
                              West Bengal State Electricity Distribution Company [WBSEDCL] customer support has been notified about the posted complaint.
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                                H
                                Hijal Mukherjee
                                Sep 24, 2020
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                                Address: 9/12/6 Friends Housing Society Yeni Sarani Joka

                                Respected sir,

                                I am hijal mukherjee from master society joka kolkata-700104 west bengal. I am facing long and many time power cuts every day.
                                When i call them they give the excuse of working or no response. My grandfather is suffering from a serious illness. His condition is decreasing day by day for this problem. But i don't find any solutions for this daily problem. Now i am just frustrated. Please help me
                                West Bengal State Electricity Distribution Company [WBSEDCL] customer support has been notified about the posted complaint.
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                                  R
                                  Ranbir Ash
                                  Sep 18, 2020
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                                  Address: Jhikra bharatpur murshidabad

                                  Respected sir/madam

                                  I would like to draw your attention towards a serious concern, i.e, frequent power cuts in this hot summer season. It is a matter of great concern as power cuts the people from the outer world. It isolates the people. Nowadays, everything is dependent on electricity. Life without electricity is even hard to imagine. Like today hole night we don't have power in our area. So, I would like you to involve yourself in this and solve the problem as soon as possible.

                                  Note: From yesterday 11pm till now we don't have any power in our area. I complained many time but still facing same issue.

                                  Area details:
                                  Jhikra, bharatpur, murshidabad
                                  Pin: 742301

                                  Yours sincerely
                                  Samsur Rahaman
                                  West Bengal State Electricity Distribution Company [WBSEDCL] customer support has been notified about the posted complaint.
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                                    H
                                    HACK iT
                                    Sep 4, 2020
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                                    Address: Mechuadhura Balabathan,Pagliburir Danga,Narsingpur, Aliprduar,735204

                                    The connecting insulators with main line to the transformer are broke and catches fire, resulting flickering of lights and inconsistent supply.Please look into this matter as soon as possible.
                                    West Bengal State Electricity Distribution Company [WBSEDCL] customer support has been notified about the posted complaint.
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                                      কবিতার সাথে
                                      Sep 3, 2020
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                                      Address: Ghoshpara Kestopur, Kolkata 700102

                                      The transformer from where our supply comes to the building suddenly made a big noise and flashing lights around 3:10 am today and after that supply voltage went down. this transformer is adjacent to ghoshpara Kalimandir KESTOPUR. Every other week we are facing issues like this and there is no replacement done yet. I complained ion 24*7 hel line 19121 but there is no response or no representative to talk. please resolve the issue as soon as possible.
                                      West Bengal State Electricity Distribution Company [WBSEDCL] customer support has been notified about the posted complaint.
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                                        D
                                        Debjyoti Upadhyay
                                        Sep 1, 2020
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                                        Sir, I have paid the bill on 29th Aug 2020 by scanning the QR code but haven't received any receipt yet. My customer ID :[protected] Nagendra nath Upadhaya
                                        .pls look into it.
                                        West Bengal State Electricity Distribution Company [WBSEDCL] customer support has been notified about the posted complaint.
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