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West Bengal State Electricity Distribution Company [WBSEDCL] Complaints & Reviews

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Last updated Apr 17, 2024
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West Bengal State Electricity Distribution Company [WBSEDCL] Phone Numbers

West Bengal State Electricity Distribution Company [WBSEDCL] Website

West Bengal State Electricity Distribution Company [WBSEDCL] Head Office Address

Vidyut Bhawan, Block B, 2nd Floor, Salt Lake City, Sech Bhawan
Kolkata
Kolkata District
West Bengal
India
700091

West Bengal State Electricity Distribution Company [WBSEDCL] reviews & complaints page 26

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D
Deblina Pramanik
from Krishnanagar, West Bengal
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excess billing charges

Address:Paschim Medinipur, West Bengal, 721101

Customer id[protected], installation no - 38978 and meter no - l3605613. To, the station manager, paschim medinipur, k/g/e supply wbsedcl, paschim midnapore, west bengal. Subject - letter of complaint to the wbsedcl for excess billing. Sir i'm quite surprised and quite shocked to receive the electricity bill amount rs. 6620 previous month and rs. 2249 current month against electricity consumption for the last 6 months at my residence to...
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Soumya Pratim Banerjee
from Kolkata, West Bengal
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regarding double payment of bill

Address:6A, RBM Residency, Majherpara, Kestopur, Kolkata, West Bengal, 700102

I have an issue with the double payment of bill for the same months of december, 2019 and january, 2020. I have paid the rs.688/- as bill amount for the said months through paytm, ref no: (W20191125215111690102280591) and an amount of 1011/- was debited from my auto pay credit card as the bill amount of 3 months which include december, 2019 and january, 2020. Ref no of that transaction is: txhc77524035. Consumer id:[protected]. Please help...
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Ashok Kumar Mondal
from Mumbai, Maharashtra
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wrong username and password and phone number

Address:395 Ramkrishna Pally Chhoto Kathalia. P.O. Sewli Telinipara. North 24 Parganas, West Bengal 700121, 700121

Please modify my middle name is Kumar so full name is Ashok Kumar Mondal and Email Id. pls delete my son's phone number and username and password. My consumer no is[protected] and Meter no is L4354040 and Installation no is 2926535. My phone number is [protected]. Email ID is [protected]@gmail.com and please Address also add Ashok Kumar Mondal 395 Ramkrishna Pally, Chhoto Kathalia P. O. Sewli Telinipara North 24 Parganas 700121.West Bengal...
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S
SamantaTK
from Kolkata, West Bengal
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login problem in wbsedcl consumer portal

Address:712311

West Bengal State Electricity Distribution Company [Wbsedcl] — not able to login consumer portal

1 Review
Ballavpara, Garalgacha, Chanditala, , India
SamantaTK on Nov 20, 2019Submit a Complaint
Hello,
I am Tapan samanta, this the 4th time I am writing this mail, my consumer I'd[protected] and register mobile no is [protected].I cant loggedin in the consumer portal in wbsedcl, it shows " no portal...
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S
sanjaydr2005
from Mumbai, Maharashtra
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abnormally high electricity consumption bill

Address:electricity office, apcar garden , asansol, 713304

Dear sir,
A bill of around 80000 has been sent to me a few days back towards electricity consumption at my residence the bill is absurd. We have seen the meter reading from meter box and it is clear is that such amount is due to wrong meter reader by your electrical staff.in spite of my complain to grievance cell, no rectified bill has been sent. Vide docket number 27479691 &27473775. My due to pay the bill is on near future. Please...
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J
Jayatra Cs
from Kolkata, West Bengal
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bill paid through upi but still showing pending

Address:Nadia, West Bengal, 741247

I paid my electric bill amount rs. 1234.0 through online (Bhim/upi) and bhim/upi shows successful transaction but wbsedcl website shows payment is pending.
In this regards i contact to my bank and bank ensure successfull payment.
Consumer id:[protected], period of electric bill - nov19-jan20, transaction id:[protected], payment getway - paytm, sender [protected]@upi on 20/11/19 23:01:03, receiver utilities-paytm@icici.
Please...
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SamantaTK
from Kolkata, West Bengal
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not able to login consumer portal

Address:Ballavpara,Garalgacha, 712311

Hello,
I am Tapan samanta, this the 4th time I am writing this mail, my consumer I'd[protected] and register mobile no is [protected].I cant loggedin in the consumer portal in wbsedcl, it shows " no portal roles are assigned for this user" .I tried to contact the 24x7 helpline of this company. But they are not able to solve the problem .I have attached the screen shot, please find the attachment .

I request to you kindly...
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S
Saheb Dhar
from Mumbai, Maharashtra
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bill payment show not successful

Myself anadi dhar (Consumer id[protected], i made one electric bill (Wbsedcl) payment on 08.11.2019 through indusland credit card - [protected] used by payzapp.
After the transaction rs.655/- amount debited from my credit card account and bill payment successfully show. But my bill payment not successfully from wbsedcl end and my payment is still pending show in wbsedcl payment status.
Please solve the problem as soon...
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R
rabi169891
from Mumbai, Maharashtra
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bill not updated

Address:Budbud West Bengal 713403, 713403

Dear sir i am already paid bill amount but bill not updated your server. But amount deduct my my account. My con id[protected], sir i request to you please resolve this issue as soon as possible.

Dear sir i am already paid bill amount but bill not updated your server. But amount deduct my my account. My con id[protected], sir i request to you please resolve this issue as soon as possible.

Show quoted text
Sir...
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S
samir27
from Bangaon, West Bengal
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meter stopped/defective

Address:Gobardhanpur, 721131

Dear sir,
I will inform you that, i will complain to coustomer care, docket no[protected], consumer id[protected], problem meter stopped/defective, 3 month before raise complain, till not solve. Every bill value is very high... Again and again call coustomer care and electricity office. Not for call personally submit application.. Till not response....
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Address:Raghunathpur Purulia 723133, 723133

I have disconnected my electricity connection and surrendered the same form my previous residence (C/o ashit choudhury, pahargora / adra road, raghunathpur, po raghunathpur, distt purulia) on 28th mar 2016.

But till date my security deposit has not been returned. Requesting you please look into and arrange to returned my sd at the earliest.
I am hereby attaching all three request letter to the station manager, raghunathpur...
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K
kripasindhude
from Rajkot, Gujarat
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unauthorised disconnection/ intentional delay in reconnection

Address:GARIA CCC/ GARIA 195 NSC BOSE ROAD, KOLKATA, WB, Kolkata, West Bengal, 700103
Website:WWW.WBSEDCL.IN

Recently i purchased a flat in sugam park housing society, flat no a8/104,
195 nsc bose road, narendrapur. It was previously owned by mr. Bijay mukherjee, who paid electricity bills till end of september 2019. Registration of the flat in my name and change of ownersih was done on 29/8/19 and i got registration papers by third week of september.
Long before this, disconnection and removal of meter was done w/o any intimation...
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D
debu2793
from Kolkata, West Bengal
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security deposit not refund to me till now

I am debajyoti bishal. I had an electricity connection in the above-mentioned company and the consumer id[protected]. I surrendered my connection in september 2018 and i applied for the security deposit refund and the complaint no-575 on dated 12 june 2019 at marishda ccc, contai, purba medinipur. But till now i have no information about my complaint and the company does not send any acknowledgement regarding my complaint to me and also my...
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Dr Amrit Dhablani
from Mumbai, Maharashtra
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faulty meter no - g02383905

Address:Aapnalaya Apartment,Flat G,Second Floor,Thakdari Road,P.O-Krishnapur,P.S-New Town, Kolkata, West Bengal, 700102
Website:Vidyut Sahayogi

Dear sir,
Subject-regarding change of faulty meter no-g02383905, (Consumer no[protected], installation no-[protected]).

With reference to the captioned subject, i amrit raj (H/o archana shree) inform you that i have lodged a complaint to replace my faulty meter vide telephone against which docket no[protected] has been provided as a complaint no by the customer care executive (19121) but despite that no one from wbsedcl...
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debprosadroy
from Kolkata, West Bengal
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incorrect name in my electric bill

Dear sir,
This is to inform you that I Debprosad Roy, consumer id[protected],
in meter bill my name is Debprasad Roy, but it will be
-DEB PROSAD ROY.

If you kindly, correct the name in electric meter bill that i shall very
much obliged also enclosed a pan card as a document.

Thanking you Yours faithfully.
Deb prosad Roy...
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Avijit Sinha Roy
from Kolkata, West Bengal
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issues on bill

Hi,

This is really unfortunate that I am not getting any response, co-operation on the issues of current bill amount of Rs.22, 000.00 for Aug/Sept/Oct, which is absolutely wrong. Generally - bill comes between Rs. 7000 to 8000 for 3 months.

I am following –up with Bally WBSEDCL office, customer care, have done docket twice in last 3 months with no luck / no response.

Please do investigate on...
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M
MintuMandal
from Bahula, West Bengal
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

wrong meter reading taken by meter reader and high bill

Address:Chandrapur, Maharashtra, 713202

My name shyama pada mondal, my consumer id is[protected], at 29/8/2019 someone came to take the meter reading in my house from wbsedcl, and he taken the wrong reading (6880, while the actual reading was 5802, and after i request him to rechecked he realise his mistake and said that he taken the wrong reading, the original true reading was 5802. After that he take the bill and said that he will give a new bill after 3 days with correction,...
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Sadananda Adak
from Mumbai, Maharashtra
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change of mobile no and e mail

Address:Kolkata, West Bengal

Dear sir
With due respect i would like to draw your kind attention towards my mobile and email number which has been already registered against my consumer id[protected] which is is actually not belongs to me.
My actual mobile number is [protected].
Email is [protected]@gmail.com
Therefore it is my humble request to you to take necessary action to amend my phone numbers and email id with your kind cooperation...
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parpg77
from Kolkata, West Bengal
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very high electricity bill

Address:South Bireshpally, Ward no 23, Vidyasagar Sarani, Vivekananda Sporting Club, Madhyamgram Kolkata, North 24 Parganas, West Bengal, 700129

Electricity bill has come exorbitantly high. The bill is rs.20000/- which is 3 times more than the average bill. Kindly arrange refund. Mailed to [protected]@wbsedcl.in & rgro. [protected]@wbsedcl.in & [protected]@gmail.com on 24th & 25th sep 2019.
Consumer no:[protected]
Pradip ranjan chakraborty
Installation no: 3061976
Invoice no. :[protected]...
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arundey85
from Mumbai, Maharashtra
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excess billing amount

Address:B block , near Bharat sewa ashram, nabagram 712246, 712246

Sir,

This complaint is regarding faulty meter reading/ excess billing amount. As we are not staying at that place for more than a year now. The bill amount i used to pay earlier was around rs.150/- per quarter. But in the quarter april to june 2019 the bill was rs.4070/-, but after enquiry from the local wbsedcl nabagram office they guided us to pay the bill & told us to submit a written complaint.
And for that i had...
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