West Bengal State Electricity Distribution Company [WBSEDCL] Complaints & Reviews

Hi there,
I am a resident of Rajarhat Area, Kolkata 700136. I was not able to pay the bill through online mode. As a result, I called a number [protected] at 8.52 am (dot) Thursday, 22nd Dec, 2016, and a lady staff picked up the phone. Before, letting her know about my consumer no. of WBSEDCL[protected], she started shouting like as if she is very irritated and not willing to serve the call from the customers in order to solve the issue over the phone. Nevertheless, she asked me to meet the "station manager" to ask about the way to pay through online mode. Now, I tried to ask her that, I am not in Kolkata to go physically to Rajarhat CPC where supposedly the station manager would be available. Then she replied that - It is my problem, i cannot do anything. I further asked if I could receive the station Manager's phone number so that I could call and ask able the way of doing the online payment. But, she was so RUDE and LACKS phone etiquette that it cannot be expressed over here, and I am pretty sure one can realize about it just by reading my details over here .
Last but not the least, although I made the payment just by scrolling and browsing the website, but I urge to train and teach the person about some basic phone and professional ettiqutte on the other side of the phone by a trained professional .

Regards
Dr.A.K.Dubey

My neighbour subal halder illigaly get electricity connection with the help of diamond harbour S.E.D.C.L over my personal property. I submited objection letter before & that day i informed but they did not take any step against this problem. And this connection is not normal connection, its like a hooking...how it is possible...plz solve this problem as soon as possible..

I have applied for new connection under Burdwan -III CCC-3518108 on 08.11.16 I have also paid Rs. 15, 466.00 quotation amount on the same day. But unfortunately I have not get the new connection till date. Where as WBSEDCL has assured that within 15 working days new connection will be provided. From the date of applications 40 days has already been passed. Now can I asked after submitted of all documents and paid the amount why I have not...

I sri tapan mandal, (consumer id[protected] inst. no[protected] informed that meter reading have been taken from this area but till date no one come to my premises as a result meter reading as well as spot billing is pending. i hope problem will be solved as en early date.
Tapan mandal
Consumer id:[protected]
Installation no: 10651324
Date : 10.12.2016

Hello,

I have got a High electricity bill of three months(rs 2397) as compared to the previous three months(rs 925).
We do not have any extra appliances other than light n fan.
We had given written complaint in Newtown electricity board office. But they didn't even bothered to resolve our issue. It's been more than 1 month and we are getting no response from their side despite of many calls from our side.

Consumer id-

Could not able to pay bill for the month of november. I tried to pay my electricity bill for the month of november on 4th november, last date of my november bill is 6th november but i could not able to pay my bill online. When i logon on the system it proceed to few steps but when payment option cum it cannot proceed further. My consumer id[protected], inst no 02889416, name sushil kanjilal, adress ab 153, sait lake, kol-700064.

Sbhaspally Siliguri customer center not picking any phone call as I am trying since one hours.
The problem is we are in with out electricity since last 9 hours.don't know why? Customer care not picking up any phone, I am sure they are enjoying Saturday night and we are in dark night.
Please do something for common man are suffering by that person.thank you

WBSEDCL — WBSEDCL "installation number/type" for online payment account

WBSEDCL, in its bill doesnot show the installation no and only shows Consumer ID/Consumer Code & Service Con No.
But while creating online a/c for payment, they seek the the installation Number/Type.
So i called up customer-care[protected] which didnt had a clue as to what are these & asked me to call up BARASAT CCC office at ([protected]).
Where again the persons at phone didnt had a clue as to what is this and asked to visit office and check.
When reached their office it was a mess, no one was there to talk and finally got a rude (misbehaved) answer "We are busy come back on a later date".

SHIBENDRA NATH MALLICK DATE 23 NOV 2016
+[protected]
[protected]@HOTMAIL.COM

Low voltage is a major problem of our area. Particularly in this phase in which our connection has given consistently low voltage. We have paid our bills at right time and the amount of bill around three thousand quarterly instead of that we are not getting proper voltage for this reason our appliances getting affected. Previously I have lodged several complaints but nothing had been done from supply office jalangi. One reading collector had been came to our house and witnessed the low voltage problem. He will assure us that he would inform the supply office to solve this issue, still the problem persists...

vill-Alinagar P.O-Kaliganj, Block-Domkal
DIST-Murshidabad, PIN-742305

I am a consumer vide id no.[protected] and existing but i have forgotten my user id and password and otp. But i want to pay my bill by on-line system through my debit card. But due to my otp, i can't open my existing account, i can't pay my electric bill in due time.
Please re-set my profile and send me new otp as early as possible through my e-mail or mobile no. [protected].
Thanking you.

Hello Sir/Madam,

This is to bring into your notice that Our meter is not functioning properly as suuggested by billing delivery person. They adviced us to lodge complain in the nearest station. For your kind information, I have reported the situation through an application a month before as well I have also lodged a complain online in their respective website, but still I didn't get any response from their side. please look after the matter asap as we have already paid three bills with high chargable units without any proper billing.So, this time I don't want to face any problem.

I am providing my details below :-

Consumer ID.[protected]
Consumer Name -SUK DAHI DABI
Consumer Mobile Number -[protected]
Consumer Email Id [protected]@gmail.com
Consumer Address -HATIARA(SOUTH).SARDER PARA WB, INDIA 700059

A copy of appliaction is also been attached.

Thanks & Regards,
Prakash Gupta.
+[protected].

Please provide me the old id & password, i lost the written document of t
Hose mentioned above. This will help me to pay electric bills through bank. As i have no other complaint it is a simple request to you to resolve the matter. Hope you coordination will help me to pay the bills in easier way.

Consumer name : bina sengupta
Consumer id :[protected]
Installation no : 2885821
Address : 20 g, duttabad road, kol - 64.
P. No : b 23/03/43

Meter box is not functioning well.i request you to change the meter box.Service person has indicated a stop in the yellow card, indicating that there is not proper reading in the meter box. even after informing at the center we had to pay twice without proper bill, and they have not still changed the box. kindly look into the matter.such inconvenience is not appreciated by customers.

This has reference to the above subject issue, please be informed that i am one of the flat owner of nirmala apartment - 339 h. B. Town road, road no. 5 - sodepur, kolkata -700110 and i am informing you on behalf of all flat owners, as every month we are paying huge amount of electricity bill, because we are paying unit charges of commercial connection. We have already paid the quoted amount for new connection but till the time the same has not done. Please note that we all are really facing problem for paying such exorbitant amount every month, against electricity bill.in this regard we all are imploring before you to look into this with top most priority and arrange to provide us domestic connection as soon as possible. We all flat owners will be highly obliged for your instant initiative.

We all are very much hopeful for getting your revert on the said issue and please let us know if you require any additional information for the same.

I have got abnormally high bill for my last 3 months usage. In last 3 months, I maximum stay 15 days in this house with very minimum electrical utilities used.
But when I shocked, when I was the usage, it was 845units which cost me more than Rs.5000.
This is very abnormal & need immediate attention.
Consumer No:[protected]

Thanks!
Mob: [protected]

Dear Sir,
I pay my electricity bill through online (Vidyut sahayogi app) amount was debited Rs-684/- from my UBI Bank account. Debited amount Rs-689.90 (processing fee Rs-5.90) but payment was not complete .
My consumer ID[protected]AJIT KARMAKAR)
Month- October 2016 to December 2016
UBI Bank transaction ID- PRCR/[protected]/[protected]/www.citrus pay.com
UTR NO.- [protected]

I informed several times manually about my high electric billing problem, requested to check the meter and fixed the problem, to the concern authority. I also complaint online many times but no action was taken and still harassing. I am suffering from this problem from last few months.

[my consumer id is[protected].
Westbengal state electricity distribution company limited.
Kholapota branch.]

Monirul akhtar.
Begampur, basirhat, north 24 pgs. W. B

I have made payment of rs. 14487.07 against quotation amount of rs. 14355.00 for new connection against my application no. [protected] through my sbi credit card and got confirmation for payment made in my mobile. But while clicking on box for "view receipt" nothing is showing rather it is showing that payment receipt not generated. But afterwards while i try to generate payment receipt, it is asking for "consumer number". But i do not know the consumer number. When i put application no. It is again asking for valid consumer number. You should have a proper portal so that one can take out the print receipt after making payment through on line in case of a new connection when consumer number is not know to the person except application number. Kindly arrange for the same so that i can get the payment receipt. It is confirm that payment is successfully made. - rita ghosh - transaction id ctx[protected] date 30.09.2016 - 19:22:23 - billing office rajarhat ccc-3123300

Low voltage is a major problem of our area. Particularly in this phase in which our connection has given consistently low voltage. We have paid our bills at right time and the amount of bill around three thousand quarterly instead of that we are not getting proper voltage for this reason our appliances getting affected. Previously I have lodged several complaints but nothing had been done from supply office Chanchal. One reading taker had been came to our house and witnessed the low voltage problem. He will asure us that he would inform the supply office to solve this issue, still the problem persists. Previous docket no 3753812. Please solve this issue.
Thanks with regards
Asok Pramanik
Consumer I'd[protected]

We the people of menar bari & dangapara near changrabandha electric supply, changrabandha, mekliganj coochbehar, wb (500 meter west of the office) suffer very badly due to the unavailabilility of electric power at every night from last 5-7 days. They do not get any action. What should we do in this situation??? Tonight is also a night. The power comes off at 12.00 mid - night. I think after 8.00 am they will try... But why the power off??? Please get immediate action. My consumer id is[protected] with registered mobile no [protected]. Pls help...