West Bengal State Electricity Distribution Company [WBSEDCL] Complaints & Reviews

sir, I Mr. Kunal Khilani of the above premises viz.My Address...R 505, City Centre Salt Lake, Kolkata: 70006. Inst No: 02877081 [U], Meter No: SF504526, Type A(DM-U) [D], Phase: 3D M/F: 1.Rdng Month : May-July 2014. Last Rdng: 49149 Date: 03-May-14.Current Rdng: 50833 Date: 02-August-14.Unt Cnsmd: 1684.Total Unt: 1684. Have written you this letter Regarding Excess Bill I am receiving from past two months.I have by request that a representative from your electric house be dispatched to my place as soon as possible in order to read my meter. I appreciate if this matter of excess billing is resolved at the earliest. Waiting for your immediate action. Thanking You, Yours truly, Kunal Khilani.

Dear Sirs, Sub : Request for Checking of Meter Ref : Consumer No: A072783 & Consumer Id. :[protected] & invoice no.[protected]copy enclosed) This is to inform you that I Sri DHRUBA DAS lived in above-mentioned address in Pashupati (S) Complex – Sonarpur, we are not getting our spot bills from the last 2 to 3 quarter (at-least 6 to 9 months) and lodge complain under docket nos. 36483566 and 39100324 on 14.07.2014 also do the verbal complains at several times. I have personally visit at your electric office at Bolaka – beside of Sonajhil, Sonarpur, Kolkata – 700 150 asked for my recent spot bill with this docket references. They have provided me the manual bill under invoice no.[protected]copy enclosed) against the billing date 08.07.2014 for Rs. 851.00 for July-2014, Rs. 850.00 for August-2014 and Rs. 850.00 for September-2014. I’ve already paid 1st two installments as Rs. 851.00 and Rs. 850.00 and the September’s installment for Rs. 850.00 will due on 16.09.2014. On 09.09.2014 I went to your office at Bolaka – beside of Sonajhil, Sonarpur, Kolkata – 700 150 to pay my usage dues for the month of August-2014 and had a talk with your technical executive also had a telephonic discussion with the spot bill boy named Mr. Pinku contact no.[protected] regarding the same issue. They have suggest me to do an application for checking of my meter which you have marked in my recent bill (copy enclosed) as “Meter G1371663 is seems defective”. I would like to request you to please immediately do check my meter properly, so that the spot bill can generate by your spot bill boy as per my usage and drop the spot bill in my letter box or handed-over the same to me personally also the payments can be made properly in time to time in hazard less way. Your early action in the matter will be highly appreciated. Thanking you in anticipation. Yours faithfully, Dhruba Das Pashupati (S.) Complex, 4th Floor, Flat No. - B/3, Near - Sonarpur Bazar, Kolkata – 700 150.

Dear Sir, This has reference to my letter dated[protected] and several visit to Baguihati CCC, wherein I had submitted a letter against my sudden increase of Bill amount of Rs.12, 956/-. After receiving my letter by your department, your electricity inspector, Mr.Bapi had paid a visit to our house and inspected my meter and declared that meter is okay, but the unit mentioned in the electricity bill for the period of 05-March to 09-June is absolutely wrong. I was shocked to hear from him that on[protected] my meter reading at 11:10 am upto was 11276 units and the unit recorded in the bill upto[protected] was 11778 i.e. 502 units excess reading taken and charged into the bill. Mr. Bapi has already submitted his report and I had already paid my first instalment of Rs.5, 036/-. Moreover, I visited to Baguiati CCC- Electricity office where I was informed that your corrected bill would be sent to you soon.But, unfortunately no corrected bill I have received as of now. It is very disappointing to see that till date i.e. 5th of August my meter reading is showing 11620 units which is still below the billing 11778 units charged in the bill for the period 05-March to 09-June and the chief station manager of Baguiati CCC is showing his indifferent attitude to rectify the bill, even though the Mr. Bapi, the electricity inspector inspected our meter and submitted his report that units are excess charged into the bill due to wrongly taken. It is completely absurd to pay the amount o[censored]nit for electricity in advance just because o[censored]nits is recorded erroneously into the bill. Why would I pay for the units which I have not consumed and which is not come yet. Therefore, I request you kindly look into the matter and rectify the bill as soon as possible and reverse the amount for excess 502 units charged into the bill. Thanks & regards, Rahul Gupta S/o. Bholanath Gupta +91 [protected]

sir, I am a resident of Kajora more, Dist:Burdwan(WB), pin:713338. There is no electricity in my house from last 3 days and i have already complaint for this problem before 2 days but there is no respond from them. My complain number is 33631518. Please take some action regarding this problem.

Today i have paid rs. 6691/- throgh net banking from my axis bank account> i have not receive any receipt during transaction & it is also not shown in bill payment history. Pls do the needful

Regards
Maloy dutta
Cell no [protected]
Kalapataru abasan, 2 nd floor
Block a, taki road.

Inst no 03011578
Meter no h032573
Con id 15324297

Consumer number[protected]. Bill Summary shows an amount of Rs. 4204.00 in July 2014. However the underlying bill shows an amount of Rs.2822.00 for for the same July 2014. The payment for the said month of July of Rs. 2822.00 was made well within the due date. However today the 5th of August 2014, when I go to pay the amount for August I see an outstanding of Rs.786 against July 2014 with a due date of 11th July 2014. I am hence denied online payment since there is an outstanding. This amount has no explanation. I need the following 2 points addressed immediately: a) Clarification on why is there an outstanding showing against July 2014 although I have made payments against the bill for the month. Also what is the basis of this outstanding amount. b) I am denied online payment facility because of the past due outstanding, which itself is erroneous, hence the facility to pay online should be restored immediately. Regards,

Consumer No.[protected] Meter No.L0616952 Previous Reading date:[protected] =95.00 Present Reading date:[protected] =887.00 Billing date :[protected] Tariff class: A(DMU) New Town 700156 Appliances used: Fan:2 nos for 12 hours T.light : 02 nos. for 6 hours Geyser: 01 for 10 minutes once in two days Induction: 01 for 1 hour Tv LED: 01 for 5 hrs We are staying in the rented flat for just 12 hrs per day * 24 days a month We cook one meal a day as we are working ...and go home on off days Imagine if are accounted for bill of RS.1651 per month whereas energy cost estimator says Rs. 550-600 per month. http://www.wbsedcl.in/irj/go/km/docs/internet/webpage/newEnCalc.html On behalf of 08 flats, Please CHECK THE CONNECTION of the building, METER READING AND OTHER DETAILS ASAP & let us know the actual meter consumption as we need to settle the bill before 31.08.2014 to the owner of the house. Also note in the same building flats with AC, fridge, Microwave, mixer-grinder, water purifier etc.are getting bill of Rs. 600 per month Also note electricity department is not maintaining the meter reading card/ not providing any automatic generated slip to us, DONT KNOW ON WHAT BASIS WE HAVE BEEN CHARGED RS.4829 for 103 days in which flat is totally not in use for 30 days Please contact: Tenants :[protected] Owner: Ms.Amita Paul ([protected])

Dear Sir, Load-shedding has become a matter of great concern to all in our locality. Power supply is suspended daily for a few times as a routine affair. Fans, lights stop working. Water supply is adversely affected. Everybody are the worst sufferers. It also adds to the misery of the patients. Now the weather is very hot & painful. For yesterday this problem is increasing in every hour for frequently. Is this the good service of West Bengal State Electricity Distribution Company Ltd.? So, I request to the higher authorities to solve this problem as soon as possible. ~ Ajay Kr. Dutta Vill.+P.O.+P.S.: Deganga, (Gilabaria) Dist.: 24pgs (N), W.B. Pin: 743423

I ankit agarwal holding a connection in the name of chandra wati devi with consumer number[protected] ...Is here to complain about the the electric bill you send me for july-sep 2014.You hadd charged me for around 4000 units and send me the bill of 35000.My approx per day consumpition is around 4unit/day and previously i am paying you for or more than the consumpition.I had also submitted an appliction to change my electric meter onj dec 2013 but all in vain.And now when i spoke to your kalimpong (Dist-darjeeling) ae he was not able to give me appopiate answer and asked me to pay the full amt.
Please look to my problem asap.

Thanking you,
Ankit agarwal
Mob-[protected]

CONSUMER ID:[protected]
INSTALLATION NO: 5686479
METER READING UNIT: AWA01QMR
JURISDICTION: KAMPA CCC

Sir,

I, DEBU PRASAD SARKAR, an electricity consumer of WBSEDCL, regret to inform you that I want to register a grievance relating to the misbehave done with my wife of age 56 yrs by the meter reading collector personnel on 29/07/2014. This same incident also done by the same person on 20/04/2014.

I am an old consumer of WBSEDCL since 1989. My meter is installed at an height of 6 feet from ground to avoid child contact by the WBSEDCL personnel. My meter loading capacity is increased, meter and associated load wire from post is changed and many rectification done but no question arises to lower the meter till 19/04/2014. Meter reading is clearly viewed where it is installed by the WBSEDCL personnel sine 1989 and no problem arises.

But both incident during collection of meter reading on 20/04/2014 & 29/07/2014, the collecting personnel forcing to reduce the meter height arrogantly and threatening otherwise won't collect the meter reading in future or may take wrong reading and that will be our responsibility. I telephoned Mr. ghosh, station superintendent, Kampa CCC, and describe the entire incident but he also raised question regarding the issue and forcing us to follow the verbal instruction without survey. No written instruction is provided by the station superintendent regarding the issue till now. I never expected this type of ill treatment from wbsedcl.

I felt totally distressed regarding the incident as I am of age 60 yr and my wife of age 56 yr and we alone reside in this house now and if this type of threatening still occurs this way then I have to move to higher authority with petition to stop this humiliation and threat done to my aged wife.

Hence, it is my utmost request to look into the matter and kindly take needful step to stop this menace and humiliation by the meter reading collecting personnel of WBSEDCL at your earliest convenience and obliged.
Thanking you.

Yours faithfully,

Debu Prasad Sarkar

Mob: [protected]
Email: [protected]@gmail.com

I had applied for a new domestic service connection on 28.04.2014. But after repeated enquary the station manager did not given any new connection on my home.

I'm attaching herewith the copy of reply given by a.E. & station manager, andal c.C.C. On 08.05.2014.

I cann't understand why new service connection on my is not given till date.

Yours faithfully

Mamata ghanti
Andal north bazar,
Andal, burdwan, 713321

I am KALI sankar mazumder id no[protected]..Icalled book on12/07/2014 and docket no:22137294. SECOND
call booked on17/07/2014 and docket no is22168686.Third call bookedon20/07/2014 and docket no22186200. After that Iwent to Bharatpur electric supply office and requested toss to look into matter but yet work is not done.
MAIN PROBLEM IS TRANSFORMER GIVES TWO PHASE LINES BUT DOES NOTGIVE THREE PHASE LINES .So submersible does not run .I ONLY WANT TO GET SOLUTION

I am a consumer of WBSEDCL, Consumer ID is[protected], Tarrif class- A(DM-R), I am belong to under Chuanpur, Berhampore, Murshidabad (West Bengal) Eelectric supply office. On[protected] afternoon my line has bee disconnected without any notice or verbal information. As well as I know that I have no outstanding dues.In this situation I complain to customer care no-[protected]. I spent whole night totally dark next day on[protected] morning some electric supply staff come and inform me that I have outstanding dues thus my line has been disconnected . I want to produce my payment receipt to them but they ignore to see it and say me to contact with S S. But unfortunately SS office is closed on Sunday. All staffs of SS office are enjoying holiday. Regards SWAPAN HASDA CHUANPUR BSNL QURTER PO- CHALTIA (BERHAMPORE) DIST-MURSHIDABAD WEST BENGAL 742101 MOBILE NO -[protected]

Respected Sir, NABIN CH, MAJI, Consumer Id :[protected] Installation No : 3339545 I have a house near Chitra Cinema, Burnpur, which I have given on rent to one Mr. Tapan Rai. I am staying in Kolkata. But he is refusing to pay last one year’s electricity bill for the electricity he has already consumed. This has resulted in a big pending unpaid bill amount of over INR 13, 000 (Thirteen thousand rupees) which is growing day-by-day as WBSEDCL is adding up late fines and penalties for the unpaid bill. I suspect corruption, in connivance with my tenant, of the persons in WBSEDCL authorized to check meter reading and generate bill and those responsible to cut the electricity connection if the bills are unpaid. Since, if they had done their jobs properly, they should have disconnected the electricity connection to the house long before the bill added up to such a large amount. Maybe the tenant has bribed the person responsible to cut the electricity connection if the bills are unpaid, to delay his job; and that is how such a huge unpaid bill has accumulated. Please kindly guide me on how to get redressed for this injustice committed by my tenant. Since I am staying in Kolkata, I am unable to peruse the matter regularly with intensity, and also the tenant is not receiving my phone calls. Address of house: House name: "Shanti Niketan" Radhanagar Road, Near Dayal Complex Path, Near Chitra Cinema PO: Radhanagar Road, Dist: Burdwan (WB) PIN: 713325 PHONE: [protected] Consumer Id :[protected]

It is really a matter of surprise that WBSEDCL (Rishra) is using poor quality ink in customer bill printing. I don't know whether it is a problem of ink or the paper which is being using for preparing the customer bill which is supposed to be kept for three months for payment. Moreover after completion of 1-2 months you cannot find anything in that bill except the white paper. Despite of that if you go for the payment, you will be asked to confirm your consumer no from the station manager. Above all misbehave after making payment, throwing balance money at you in the counter is free with harassment. Now my question is WBSEDCL is covering Bally area also and there every customer is getting precise bill which can be kept for long time, then why Rishra WBSEDCL is continuing with the same paper and ink which is being converting in the white paper after a while.

From: B & M Chemicals ltd. at Tetutultolla, Badu Road, Badu, 24 Pgs(N), WB, 700128 Consumer ID No.[protected] Business Partner No. 3341260 - Meter No. SB975772 Dear Sir, We would like to inform you that since long days to till date at the time of Power restore after Loadsheding, all machines and motors are move in Reverse Direction and its happen 4 to 5 times in every week. This fault happen not only at out factory but total Tetultolla, badu road area. When this fault happen we contact to Abdalpur Distribution Centre then they inform that due to changes of Supply Line this problem is arrised and it will take time for 5 to 6 hours to normal supply. On that time we and others factories have to run Generator to maintain production and its an unnecessary extra burden to us which we can't bear for long time. Also we inform you that when above fault is happen then we can not consumed the Electric Power as a result we faces extra huge amount burden and also your department can not get any Revenue from us/other factories on that time. Hence, we would request you to kindly solve the above problems immediately Thanks For B & M Chemicals Ltd Sujit Kumar Naha [protected]

Dear SIRs., My-self DHRUBA DAS of Pashupati Shopping Complex, 4th. Floor, Flat # - B3, Near - Sonarpur Bazar, Kolkata - 700150, West Bengal, India under the Consumer ID.[protected] Consumer No. - A07278 3, Consumer Code - A07 and Meter No. - H080255. We have faced a long term problem of Non Receiving of our Spot Reading Electric Bills from last 9 months. I and my spouse have already met your responsible executive at least 4 to 5 times and the effect of take small pieces of papers and write down 3 dates with the consequent average monthly amounts from his desktop and asked to deposit this amounts as my monthly electric consumption charges. Each and every visit of ours' - your executive assured to reach the computerised bill at our door step with in 1 or two days and the next bill should generate with the effect of spot reading bill, but we have still deprive to receive the spot reading bills from the last 9 months and paid the hand written amounts by your executive. We have compiled to launch this complain just because of fear to pay a big amounts at a time for the negligence of your executive only - not ours, once we missed to pay the same with in the due date decided by you just because of our financial crisis on that time - then as a result of it you will disconnected my connection and it's a bad patch in my records with your precious authority - I just try to over come the adverse situation to come. Therefore - requested to you please arrange to send your concern persons to take the meter reading as per the schedule periods and generate the spot bill for making payments swiftly. Honestly waiting for your reply by expedite my recent Spot Electric Bill with the basis of my meter reading and regularize the same. Thanking in advance for your anticipation. Best Regards, DHRUBA DAS PASHUPATI SHOPPING COMPLEX 4TH FLOOR, FLAT NUMBER - B3 NEAR - SONARPUR BAZAR KOLKATA - 700 150.

Consumer no.-S370679 C/O.-Bhairab Gour Vill-Bagdoba P.O.-Modanmohanpur P.S.-KOTALPUR DIST.-BANKURA PIN-722141 Mobile No.-[protected] Respected Sir, Meter No- T[protected] phase meter) was connected in my S.T.W.-196 connection in Nov., 2012.At the end of Jul, 2013 reading of the meter was 06727 Units.Thus total unit consumed 3*06727=20181 Units. But in Aug., 2013 3 phase meter was connected (Meter no-RSX60723) in my connection.At the end of Jun., 2014 total consumed units are 7730. Therefore (for meter no T2066538) in 9th month total consumed units was 20181 but (for meter no RSX60723) in 11th month total consumed unit 7730.How this is possible.I think Meter no-T2066538 was wrong reading.Please take a action immediately in this case.

Dear Team, When I try to register myself for online bill payment in your website, they are seeking for Consumer ID & Installation No./Type as mandatory field. Consumer ID already present in electricity bill but unable to find my Installation No./Type. In this matter when I called the Customer Care Help line[protected], they suggest to contact with billing section of the power supply office. As per suggestion when I meet them physically and asked them about this installation No./Type, they suggest to contact customer support for details. Also the panic is that in those rural branch not a single employee know about this online payment facility. My details are as follows; Consumer ID:[protected] Consumer No.- B550340 Supply Office: MAHISHADAL C.C.C., Haldia, Purba Medinipur. My earnest request to you that kindly supply me the Installation No./Type so that I can pay my bill online. Looking for your kind co-operation. With Regards, Samiran Mallick, [protected]

KRISHNA PADA DUTTA, Retd. A.C.O of WBSEB.
(Occupier of Kalyan Kumar Chakraborty)
H. No : B - 4 / 94, KALYANI
P. O. : KALYANI, DIST. : NADIA
PIN. : 741 235, W.B. INDIA.
PH. 2582 6058 {R}, [protected] {M}, [protected] {M}
Email : [protected]@gmail.com
Email : [protected]@hotmail.com


TO Date : 09 th July 2014.
THE DIVISIONAL MANAGER,
KALYANI DISTRIBUTION DIVISION, WBSEDCL
TARIT BHAWAN, CENTRAL PARK
KALYANI, NADIA, 741235.


Respected Sir, Ref : BP No : [protected], Consumer Id :[protected]
Sub : Double Payment INR. 3023.00 under Inv No :
[protected] for Bill Period July 2014 to Sept 2014


This is to inform you that my daughter in law deposited INR 3020.00 at your
Kalyani Collection Centre Under Inv No.[protected] for Consumer No[protected] for
July 2014 to Sept 2014 Electricity Bill on dated 08/07/2014 at 12:36:14 PM. (Copy of Paid
Bill Attached)
Due to Mobail Tower Problem My Son further Deposited INR 3023.00 under
Same Invoice for Same Consumer ID for Same Quarter from Kolkata By Net Banking
System on 08/07/2014 at 13:35:16 PM. ( Copy of E-Payment Confirmation Attached)

Now I request you to kindly refund my INR 3023.00 which was paid by My Son,
Net Banking System or Adjust INR 3023.00 for My Next Quarter's (i.e. Oct 14 to Dec 14
and Jan 2015 to March 2015) Electricity Bill.

Please look into the matter at an V V Urgent, because INR 3023.00 is to much
for me.
I am waiting for your kind attention.

Yours faithfully,


Krishna Pada Dutta, Retd A. C. O., WBSEB.
for Sri Kalyan Kumar Chakraborty.

Enclo : 1). Copy of Paid Bill Receipt of Kalyani Centre.
2). Copy of E-Payment Confirmation.