West Bengal State Electricity Distribution Company [WBSEDCL] Complaints & Reviews

Consumer ID[protected]
Name Sumit Jain
Payment for rs 5042 on 26th April at 7:19 pm, for upi reference number[protected]. This payment was made to upi id : billdeskbqr.[protected]@hdfcbank

Confirmation received from Paytm that money is successfully transferred to billdeskbqr.[protected]@hdfcbank . However the bill is still showing pending .
WBSEDCL local office are not ready to do any investigation. They asked me to contact Paytm. Paytm is ready to raise a dispute howeveras per there company policy they need a confirmation email from WBSEDCL confirming that they have not received the money .

My repeated email to the WBSECL is going unanswered.

Kindly help to resolve this issue

Dear sir/madam,
Old bill has been added with next month bill even after bill payment.Two bills were paid. Same problem.

1)
Name: RABINDRA NATH MAITY
Con id:[protected]
Inst no: 3055628
Content no: [protected]
Bill amount: 1621
Payment date: 31/01/2022
Last due date: 1/02/2022
Payment mode: online
Payment apps: Google pay
UPI transaction id:[protected]

2)
Name: LAKSHMI RANI MAZUMDER
Con id:[protected]
Inst no: 3055091
Content no: [protected]
Bill amount: 292
Payment date: 31/01/2022
Last due date: 1/02/2022
Payment mode: online
Payment apps: AMAZON Pay
UPI transaction id:[protected]

Wbsedcl did not update the bill despite receiving the money. Check the attachment file and update the bill.

The electric box is not under lock and key, it's open.
Not getting responses over phone from nearby service station of Durgapur City Center.
The electric box is open at 15th Street of Bengal Ambuja Complex, City Center, Durgapur 713216.
Please take necessary steps from the point of safety.

Sir/ Madam,
I paid WBSEDCL 3 (Three) electricity bills by using QR Code printed on electricity bill with Google pay scanner. Details are provided below:

Payment 1:

Consumer ID [[protected]]
Consumer Name Rita Dutta
UPI transaction IDs [[protected]]
Google pay Transaction ID [CICAgOCTz6DCXA]
Payment Date 27.04.22
Amount Paid Rs. 1156/-
Reg.Mobile No: [[protected]]

Payment 2:

Consumer ID [[protected]]
Consumer Name Utsab Dutta
UPI transaction IDs [[protected]]
Google pay Transaction ID [CICAgOCTz8CyZw]
Payment Date 27.04.22
Amount Paid Rs. 732/-
Reg.Mobile No: [[protected]]

Payment 3:

Consumer ID [[protected]]
Consumer Name PACKER SPORTING CLUB
UPI transaction IDs [[protected]]
Google pay Transaction ID [CICAgOCTz5CJRg]
Payment Date 27.04.22
Amount Paid Rs. 923/-
Reg.Mobile No: [[protected]]

For the above mentioned details there are no confirmation message received Online payment status showing unpaid.Payment details are attached for your reference.

Requesting you to kindly do the needful.

Thanking You
Utsab Dutta.
(Ph. [protected])

Sir/ Madam,
I paid WBSEDCL 3 (Three) electricity bills by using QR Code printed on electricity bill with Google pay scanner. Details are provided below:

Payment 1:

Consumer ID [protected]
Consumer Name Rita Dutta
UPI transaction IDs[protected]
Google pay Transaction ID CICAgOCTz6DCXA
Payment Date 27.04.22
Amount Paid Rs. 1156/-
Reg.Mobile No: [protected]

Payment 2:

Consumer ID [protected]
Consumer Name Utsab Dutta
UPI transaction IDs [protected]
Google pay Transaction ID CICAgOCTz8CyZw
Payment Date 27.04.22
Amount Paid Rs. 732/-
Reg.Mobile No: [protected]

Payment 3:

Consumer ID [protected]
Consumer Name PACKER SPORTING CLUB
UPI transaction IDs [protected]
Google pay Transaction ID CICAgOCTz5CJRg
Payment Date 27.04.22
Amount Paid Rs. 923/-
Reg.Mobile No: [protected]

For the above mentioned details there are no confirmation message received Online payment status showing unpaid.Requesting you to kindly do the needful.

Thanking You
Utsab Dutta.
(Ph. [protected])

We have been following with station manager wbsedcl jamboni regarding wrong bill generated by faulty electric meter. The same matter has not been solved.

There has been power cut for over 2 hours and in our appartment. On official website of WBSEDCL, the complaints appear to be resolved, but in actual, the power is not yet established.

It has been over 2 hours and there is no power in our appartment. Several docket numbers have been given against several complaints. On their website, the complaints appear resolved but still there is no power in our appartment.

Hi Sir
I have payed wbsedcl electric bill using bharat pay qr code, scanned by Google pay app, But in wbsedcl website it is in pending state though in google pay it was successful.

Invoice number[protected]
Bill month MAY2022 to JULY2022
UPI Transaction Id[protected]
customer id[protected]
email anindya.ani.[protected]@gmail.com

To
The Station Manager, WBSEDCL,
Ganrapota, North 24 Parganas.
Recently, an electric pole has been installed without our consent in the middle of our private land plot number 784, J.L. No. 52 of Gobrapur Mouza. Address Village & post office- Gobrapur, Police Station- Bongaon, Dist- North 24 parganas, West Bengal. Landmark opposite Gobrapur Gosainbari.
We repeatedly forbade them before installing the electric pole inside our land. But despite that they hid and burried the electric pole there.
Therefore, I request please look into the matter and remove the electric pole from our private land at the earliest.
Thanking you,
Sadhan Kumar Das
Copy forwarded for information and necessary action
To The Divisional Manager, WBSEDCL Bongaon, North 24 Parganas.

I priyanka Sharma from Siliguri, champasari, maheshmari... Wrote this letter to confess you that I our area their was a power cutt off so i would like to request you that please help as soon as possible.. the student are facing problem due to this... They are having or going to have their boards.
Please send help as soon as possible

Azad nagar near iffa medical electricity breakdown till yesterday night.
Such a irresponsible behavior from electricity department.
Could you please explain how can a person survive without electricity in these type of hot weather.
Kindly take it as a serious concern and do the possible work asap.

Sir/ Madam,
I paid WBSEDCL electricity bill using QR Code printed on electricity bill with Google pay scanner. UPI transaction ID is[protected], to WBSEDCL (billdeskbqr.[protected]@hdfcbank), from Anusuya Ray (IIM Calcutta), google transaction ID is CICAgODdqvLpQw. The consumer id is with the name of my Brother in law. But no confirmation message delivered in registered mobile. Online payment status shows no history available.

Details of the Customer
Name: Mr. Indranath Chatterjee
Customer Id:[protected]
Registered mobile number: [protected]
Kindly look into the matter.
Thanking you.

Your faithfully
Anusuya Ray
Mobile number- [protected]
Email id: [protected]@iimcal.ac.in

We always pays our electric bills on time still in my village often electricity goes. Why so many times? After covid most of works are online so need lots of internet and while working if electricity goes it damages whole work.Its ok we can do register complaint in wbsedcl website, after 5-6 hrs electricity come and after a day same situation. So basically i think instead of providing electricity they are providing complaint solving!!!.
It is village thats why they ignore the services one electric feder have problem since three years... After little rain or for any minor reasons the feder damages and the electricity goes in our area... They are telling this for 3-4 years!! But why they are not changing it?
The covered electric cables (for stopping hooking) have been done in most of areas before 2.5 years . But in our village still that is not done...
Please improve and please think about the problems

I have made payment towards Consumer Id :[protected] amount of 1522 at 5th Feb'2022 through Google pay via WBSEDCL app UPI payment. Payment got success but didn't receive any confirmation from WBSEDCL and now electric office says they didn't receive the payemnt and asking to re-pay.
Please check. Attached payment receipt

My consumer ID is[protected]
I went to submit an application today to Divisional Manager, Serampore regarding my meter being tampered by station Manager. My 3 phase meter 440 line is replaced with 1 phase meter 220 line by the station manager without any notice due to which my water purifier SMPS was damaged and my all the AC's are not working at the same time.
The Divisional Manager did not received my application and behaved rudely to me and my father. He constantly shouted on us saying to address him as SIR instead of his first name. He also told me that he wont accept even after the MLA approves my letter. I could not tolerate his behavior and left the place.
Now I want your support to take action on his rude behavior and my meter that is tampered by the station manager should be restored as per the record of my consumer id.

I have made payment to wbsedcl.[protected]@hdfcbank through Google pay UPI ([protected]@okaxis) on 02/03/2022 .. Rs 232
Refund my as soon as possible

Three tickets are raised for a same issue. Power not available since 24th February and no action taken. But they are making the tickets as complete. Take action against the pathetic service.

I have paid using the QR code provided on the spot bill. But the payment information is not updated till now & new bill received with the previous bill as due. Payment was made using PhonePe App Dtd 28.11.2021. UTR Number[protected].

Paid bill through scanning QR code on bill through Google Pay however bill still unpaid
Consumer Id[protected]