West Bengal State Electricity Distribution Company [WBSEDCL] Complaints & Reviews

Three tickets are raised for a same issue. Power not available since 24th February and no action taken. But they are making the tickets as complete. Take action against the pathetic service.

I have paid using the QR code provided on the spot bill. But the payment information is not updated till now & new bill received with the previous bill as due. Payment was made using PhonePe App Dtd 28.11.2021. UTR Number[protected].

Paid bill through scanning QR code on bill through Google Pay however bill still unpaid
Consumer Id[protected]

I paid my March month due amount. Money got deducted but still it is showing the March month due amount which i had already paid. Payment failure. I want my money back or make it successful.

My consumer number is[protected], Installation number3451264 BOLPUR. My meter was declared defective and replaced in November 2021 (Adjustment of defective meter also paid).
The initial reading of new meter was set at 584 units.
Now I got a bill this month( Feb 2022) and the bill was calculated of 584 units( I was out of town and did not consume a single unit).

Bills are attached.

Please check with the person who installed the meter and rectify my bill.
Thanks
Minu Ghosh

I mr. saharuk rahaman .i pay my electricity bill but i pay wrong place (billbesk) .so kindly my payment return
thanks

Consumer Id :[protected]
Name:- Eva Karati
Mobile number:- [protected]
Please send me the payment receipt regarding my payment
I have successfully done my payment via upi
Upi Reference Number:[protected]
Kindly, check it and revert me as soon as possible and send me the payment bill.
Thank you
I am also attaching the payment receipt for your reference

Consumer Id :[protected]
Name:- Eva Karati
Mobile number:- [protected]
Please send me the payment receipt regarding my payment
I have successfully done my payment via upi
Upi Reference Number:[protected]
Kindly, check it and revert me as soon as possible and send me the payment bill.
Thank you
I am also attaching the payment receipt for your reference

I have paid my due bill amount on 4th February through online transaction and the payment was successful but bill payment from WBSEDCL'S merchant was showing pending .But today there are showing failed transaction. I did not recieve my refund amount. It's already been 4 days. And I already contacted with bank operator they are saying that payment from them side is successful. Here is the details of successful transaction.
Hi Sudipta, Your UPI transaction of Rs. 1122 with reference number[protected] done on 4 Feb 2022 has been successfully processed from our end.
I sent a mail to [protected]@wbsedcl.in but did not get any response.

Consumer Id[protected]
Consumer Name-Kanu Lal Basak
Date-2/2/2022

Respected Madam/Sir

With due respect I would like to complain to you against TEGHORIA WBSEDCL Station Manager & one of the staff members is Mr. Prabir. I have already submitted a complaint letter to this office regarding abnormally high bill.Sir/Madam I would like to inform you that my meter was burned on 24th May 2021 & after the application & paying was 1136/- my meter was replaced on 26th May 2021, after that I did not receive my 6 month bills. In between I have paid the bill of the month of June to August 2021 which is Rs. 1980/-.Then I complained several times to WBSEDCL customer care & also visited Teghoria WBSEDCL office. Then on 17th January 2022 they provided an abnormal high bill. After complaining they came to check whether my meter was defective or not, sir, I would like to inform you after the verification they did not provide any documents of the verification. The staff & station manager is verbally saying that meter is absolutely ok. After that I have again asked them to rectify my bill as I my average bill amount 850/- approx so, it is not possible that suddenly my bill increases upto 2700/- per month where I am using the same electric appliances from last 2 years & I did not use any extra appliances. I have requested to verify my house electric connection, if I am wrong. But the staff & station manager are misbehaving with me & My father. My father's age is above 65 years. I visited again on 27/01/2022 at TEGHORIA WBSEDCL office & rectified the bill, the stuff whose name is MR. Prabir said I have bound to pay this bill & he will not not give any break up of my bill, We were waiting from 10am at that office & generally they have come to office 11.30am & station manager has come after 11.45am. As per their conversation on 27/1/2022 I have applied for check meter, but meter is yet to install again today I went to this office & asking for bill break up & asking my meter verification report but station manager given threatening to my father & told him to pay immediately this abnormal high electricity bill if my father will not pay & after the installation of chek meter, if they know that meter is ok they will disconnect our connection within a minute, at that time my father told him to station manager that my father was retired person & he cannot pay this high bill. My father told the station manager that he is only using a fan, 2 lights, 1 television because he cannot afford that much of a high bill for that reason he is not using any extra appliances.But station manager, Mr. Prabir & technical department staff threatened my 68 years old father. After that his blood pressure is falling down & now he is ill only for that particular reason. Sir, this type of behaviour with a consumer is not expected. Now who will be responsible for this situation? I also went to this office today but the station manager was not present in the office as I was waiting upto 11.35am. I was late for my office, that's why I came out & my father was waiting for the verification report. But this is very unfortunate that Teghoria WBSEDCL stuff including the station manager's behaviour with a person above 65 years old.This is also mental harassment.
Please look at this matter as my father cannot pay this abnormal high bill, Sir/ Madam he cannot afford the high electricity bill that's why he is not using any extra appliances, only he is using a fan, 2 lights, 1 television.
Please find the attached documents..

Regards
Rita Basak daughter of Consumer

Consumer Name: Nitai Halder.
Consumer ID :[protected].

I paid the bill amount of Rs. 527.00 for the period Feb'22- Apr'22 through Google Pay by directly scanning the QR code, given in the bill on 1st Feb. Google Pay shows that the payment is completely successful, but WBSEDCL has not confirmed it till now UPI Transaction ID :[protected].
The due date is 7th Feb.

The screenshot of Google Pay transaction receipt is attached for your reference.

Consumer Name: Nitai Halder.
Consumer ID :10249096q.

I paid the bill amount of Rs. 527.00 for the period Feb'22- Apr'22 through Google Pay by directly scanning the QR code, given in the bill on 1st Feb. Google Pay shows that the payment is completely successful, but WBSEDCL has not confirmed it till now UPI Transaction ID :[protected].
The due date is 7th Feb.

The screenshot of Google Pay transaction receipt is attached for your reference.

We have done a payment of amount Rs.4236 through credit card number ending 1571 Transaction Id [protected] Merchant ID-[protected] The payment is not reflected in the account. Date of Payment:[protected] Receipt No/Transaction Id/UTR No:[protected] paymentGateway:Billdesk

I have paid the electricity bill to WBSEDCL on 02.11.21 through my SBI from PhonePe. But receipt is not generated and on the electricity, the side bill is shown as unpaid till today 29.01.22 payment was deducted from my account with UTR:[protected] of rs.2119. My electricity Consumer id[protected] for whom I have paid the above-said amount on the last date of the bill. Please resolve this issue.

On Thursday, January 27, 2022, 11:23:52 AM GMT+5:30, Nishit Dey wrote:

Respected Sir

I have 2nd Electric connection with consumer ID[protected]
BORAL ELECTRICLA OFFICE INCARGE NOT RESPONDING AT ALL

But the meter installed No is B3330932 which never checked physically and fake bill raised every quarterly

Lodged complaint several time but no action initiand till date br...

Sir,
Today i pay my payment of the electricity bill of wbsedcl for the month of JAN 20222 against consumer id[protected] through BILLDESK to upi google pay transfer. Money got debited from my account but bill payment receipt is not generated. It is still showing the unpaid bill. Please solve the issue asap.

Please find the transaction detail attached below.
Tranction id[protected]
Transaction Date -14;01;2022
Transaction time - 1:50 pm

Sir,
Today i did payment of the electricity bill of wbsedcl for the month of jan 2022 through upi google pay transfer to BILDESK . Money got debited from my account but bill payment receipt is not generated. It is still showing the unpaid bill. Please solve the issue asap.

Please find the transaction detail attached below.
Tranction id[protected]
Transaction Date - 14/01/2022

Thank you.

Sir/ Madam,

I paid WBSEDCL electricity bill using QR Code printed on electricity bill with Google pay scanner. UPI transaction ID is[protected], to WBSEDCL (billdeskbqr.[protected]@hdfcbank), from Anindita BAG (Bank of baroda), google transaction ID is CICAgODRk50Vlg. But no confirmation message delivered in registered mobile. Online payment status shows no history available.

Details of the Customer
Name: Anindita Bag
Customer Id :[protected]
Registered mobile number: [protected]
Kindly look into the matter.
Thanking you.

Your faithfully
Anindita Bag

I scanned the QR code provided in the bill for payment of Rs 1256 through Amazon Pay UPI transaction. The money got deducted from bank and transaction is shown successful . But the bill payment is showing pending in wbsedcl Portal.
My bank reference ID for the payment is[protected]

Dear Sir,

This is with regard to electricity theft and high electricity bills by WBSEDCL and inability to register a complaint online ( once u type ur complaint, the submit button doesnt work) and even at phone no-one picks up or when they pick up a consumer call, they disconnect it

I am a working employee and have a flat at the Green Vista Block C, Flat 3A, Narayanpur, Battala, Kolkata 136 and my consumer number is [protected].

It's been more than 2 years my flat is vacant and no one lives there. And the electric connection was disconnected due to non payment of bills(abnormal units charged, around 1200 units inspite of property was not used)

However, last week we decided to reconnect our electric connection. We paid for the last outstanding bill which was around 11000 rupees, along with 6000 rupees fine.

Now, as soon as the officials arrived and reconnected the meter, the units shoot up again showing 3000 units charged from the last time. The official checked that although the main electric connection line was off, the units in the meter were still running. The official warned that someone is stealing /connected their line to your main line.

Request you to please kindly take action. We won't be able to pay for such illegal activities.

I wanted to register this complaint but on the phone, noone picks and line disconnects. They have made a online section but very smartly once you press the button for "submit" it also doesn't work. Clearly they avoid any complaint handling but are quick to serve
disconnection notices.

I need someone to address this issue as I am not getting even a way to lodge a complaint with this company.

Kindly help.

Regards
Jagdish Prasad Agarwal