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West Bengal State Electricity Distribution Company [WBSEDCL] Complaints & Reviews

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Updated: May 29, 2026
Complaints 1387
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239
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So far, so good. West Bengal State Electricity Distribution Company [WBSEDCL] is working on building a stronger response system and taking steps to address most of the complaints. While there's room for growth, their efforts show a positive trend in customer support. We hope West Bengal State Electricity Distribution Company [WBSEDCL] will keep up the work and continue to help more customers with their concerns even better 🤝
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West Bengal State Electricity Distribution Company [WBSEDCL]

West Bengal State Electricity Distribution Company [WBSEDCL] reviews & complaints page 8

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V
veer90209
from Jammu, Jammu and Kashmir
Jun 27, 2022
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Address: s.k.nagar.p.s- serampure

To
Division serampure D.m
The manejar
To
W.b Subash Nagar morepukar, Rishra Hooghly w.B
Sub-eletical poll &tar sipatinng
Complen date -23/06/2022 copy 162
Rishra Hooghly West Bengal
Complen no Division sheoropuli
Date 27/06/2022
Copy likhit
Thank
Pappu Kumar
Content no -[protected]
West Bengal State Electricity Distribution Company [WBSEDCL] customer support has been notified about the posted complaint.
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    V
    veer90209
    from Jammu, Jammu and Kashmir
    Jun 27, 2022
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    Address: Sita bhowan rd

    To
    Division serampure (D M)
    Elitical manejar
    Sub-eletical poll & tar sipatinng

    Complen no _162(23/06/22
    Complen no -27/06/22
    Mb no-[protected]
    West Bengal State Electricity Distribution Company [WBSEDCL] customer support has been notified about the posted complaint.
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      M
      Mikisr
      from Alipurduar, West Bengal
      Jun 25, 2022
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      Address: Vill+post Alipurduar, District-Alipurduar

      I'm from Radhanagar, Alipurduar, west Bengal. There is no electricity for 6-7hours every day
      West Bengal State Electricity Distribution Company [WBSEDCL] customer support has been notified about the posted complaint.
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        T
        Tama Das
        from Kolkata, West Bengal
        Jun 25, 2022
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        Address: 115/2 R.B.C. MILANPALLY KHUDIRAM COLONY BARASAT

        Sir, we are regretfully information that every day power supply stopped for 2-3 hrs daily at our colony, MILANPALLY KHUDIRAM COLONY BARASAT Chander Bill, word no 26 the time of education...most of the time from 12 noon to 2 or 3 pm in a day. If want to talk with supply office Barasat telephonically, they could not co-operate us, even not received call Please solve the problem as early as possible & co-operate with kind. Thanking you.
        West Bengal State Electricity Distribution Company [WBSEDCL] customer support has been notified about the posted complaint.
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          S
          swapan52
          Jun 23, 2022
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          Address: Ladhurka, Purulia, Thana-HURA, WB.

          TO WHOM IT MAY CONCERN.

          Hello. I am a resident of Ladhurka, dist. Purulia. It has become a daily feature for irregular supply of electricity and power cut when there is sufficient supply of electricity in the state. In a day 10/12 times power goes off, little rain and in thunder storm power is shutdown hours after hours. I feel, maintenance staff as well as Supervisor/IN charge are lack of management skills as well as technical know how.
          I request you look into the matter urgently and take proper action.
          We are the consumer and pay for the service.
          West Bengal State Electricity Distribution Company [WBSEDCL] customer support has been notified about the posted complaint.
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            K
            kananta
            Jun 22, 2022
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            Address: Garia electricity office

            CO-ID[protected]. Docket number to Docket number 5th Days going 7th time Docket number and one time online complaint no response, then 1 sms tail LT Cable folt Garia electricity office, But no work no help.This sammer time my family Varry said.
            West Bengal State Electricity Distribution Company [WBSEDCL] customer support has been notified about the posted complaint.
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              K
              kananta
              Jun 22, 2022
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              Address: Garia electricity

              5th Days going low voltage problem not solved. Only for any time Docket number or complaint.(7th Docket number).Varry Varry bad sarvice
              West Bengal State Electricity Distribution Company [WBSEDCL] customer support has been notified about the posted complaint.
              Jun 22, 2022
              Updated by kananta               Garia electricity SMS through said LT Cable folt but not repair sarvice.
              View replies
              Mb[protected]
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                A
                Azhar Rz
                Jun 14, 2022
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                Address: Noori tola pichla near surjapur district dalkolha utter dinajpur

                Sir, in. Our area there is a big problem of electricity cut due to breakage of fuse, it is because there is a lot of trees our the wires.During heavy wind wires touches and electricity cut off.plz kindly install cable wire near our area
                West Bengal State Electricity Distribution Company [WBSEDCL] customer support has been notified about the posted complaint.
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                  T
                  Tiyasha Karmakar
                  Jun 14, 2022
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                  Address: P.K. Banerjee Road, Shasan Road, Baruipur, Kolkata-700144

                  There is no power in our locality from 3:30 am this morning. Please address our issue immediately.
                  West Bengal State Electricity Distribution Company [WBSEDCL] customer support has been notified about the posted complaint.
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                    S
                    Souvik Mazumdar
                    Jun 13, 2022
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                    I paid WBSEDCL electricity bill using wbsedcl/Billdesk gateway via GPay. Money is debited from my bank account and shows completed in GPAY, but Payment status shows payment not yet done in WBSEDCL portal. No confirmation message is delivered in registered mobile also. I have enclosed the transaction details for reference as well.
                    Kindly take necessary action as soon as possible.

                    Details of the Customer:
                    Bill Amount: 3124.00/-
                    Payment Date: 13/06/2022 Time 9.56 PM
                    WBSEDCL Consumer ID:[protected]
                    Name: JAYANTA KUMAR MAZUMDAR

                    Yours Sincerely
                    SOUVIK MAZUMDAR
                    Email id: souvik.[protected]@gmail.com
                    West Bengal State Electricity Distribution Company [WBSEDCL] customer support has been notified about the posted complaint.
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                      B
                      BHARTI SHAW
                      Jun 13, 2022
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                      Address: burdwan ,wbsedcl

                      Consumer id :[protected]

                      Dear sir, my name is Raj kumar show, my family are facing frequent power cuts for quiet some days and the main thing is only in my house the power cuts are happening frequently but the things are getting worse. i am a student and basically i am doing online class, power cuts are affecting my studies and also in the night power cuts are happening which causes physical and mental effect on my parents ... i have made a lots of complaints regarding this frequent cuts so,

                      i hope you will do something to resolve this peoblem as soon as possible
                      West Bengal State Electricity Distribution Company [WBSEDCL] customer support has been notified about the posted complaint.
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                        R
                        Ranabir5273
                        Jun 10, 2022
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                        Address: Akna Hooghly

                        Load shedding is going on for hours in Akna area under Mogra electric supply. Pls do needful
                        West Bengal State Electricity Distribution Company [WBSEDCL] customer support has been notified about the posted complaint.
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                          S
                          suvash saha
                          Jun 8, 2022
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                          Hi team,

                          i paid my bill through freecharge app its showing success but not confirmed by wbsedcl.
                          pls assist

                          Payment Confirmation - Receipt
                          Field Variables
                          Biller Name WBSEDCL
                          Status Success
                          Name of the Consumer NA
                          Customer ID/Number [protected]
                          Payment through Internet
                          Bill Due Date [protected]
                          BBPS Reference number AX312156BA5AAAAAJL4Q
                          Bill Amount 3963
                          Convenience fee inclusive of GST 0.00
                          Total Amount 3963
                          Transaction Date and Time 05/06/2022 10:57:45
                          West Bengal State Electricity Distribution Company [WBSEDCL] customer support has been notified about the posted complaint.
                          Jun 08, 2022
                          Updated by suvash saha                           please assist
                          Jun 08, 2022
                          Updated by suvash saha                           @wbsedcl please assist @freecharge
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                            R
                            Rahul9005
                            from Howrah, West Bengal
                            May 29, 2022
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                            Address: Khatirbazar, Mahiary Girjatala, Andul Mouri, Howrah

                            Dear sir, We have WBSEDCL connection. We face frequent load shedding in our area. I am a student and currently giving my semester exams. It is very difficult for me prepare for my exams during this situation. I request you to do something about it.
                            West Bengal State Electricity Distribution Company [WBSEDCL] customer support has been notified about the posted complaint.
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                              2
                              202981617
                              from Haldia, West Bengal
                              May 24, 2022
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                              Address: Hadia, West Bengal, Pin 721654

                              Dear Sir,
                              I Raj kumar Makar, my consumer id is[protected]. Repeatedly power cut in this eria . Mostly 6 to 10 time per day.No representative of our electric office receives the phone. Please take necessary steps for this issue..

                              Thanks,
                              Raj kumar Makar
                              Consumer ID[protected]
                              West Bengal State Electricity Distribution Company [WBSEDCL] customer support has been notified about the posted complaint.
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                                H
                                HIRAK SINGHA
                                May 14, 2022
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                                Address: Saltlake, kolkata

                                Con No[protected]
                                Paid bill ammount 1387 on 7 may, but got reversal the value 13may late night 2022. Now I have to pay late fine without rebate and online discount. I don't want to pay fine due to WBSEDCL problem. Either server prob or whatever there prob are. Mainly Vidyut sahayogi app is truely pathetic. Need a solution asap.
                                West Bengal State Electricity Distribution Company [WBSEDCL] customer support has been notified about the posted complaint.
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                                  A
                                  Askhay Bapan
                                  May 13, 2022
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                                  Address: pathar pratima, Paschim Dwarakapur, loknath sporting club near, Subal ch Bijali home

                                  So many time no power my home, why????
                                  billinig problem: last time ZERO bill this month 710 how?????
                                  ansr plse
                                  West Bengal State Electricity Distribution Company [WBSEDCL] customer support has been notified about the posted complaint.
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                                    S
                                    sumit0911
                                    from Kolkata, West Bengal
                                    May 13, 2022
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                                    Consumer ID[protected]
                                    Name Sumit Jain
                                    Payment for rs 5042 on 26th April at 7:19 pm, for upi reference number[protected]. This payment was made to upi id : billdeskbqr.[protected]@hdfcbank

                                    Confirmation received from Paytm that money is successfully transferred to billdeskbqr.[protected]@hdfcbank . However the bill is still showing pending .
                                    WBSEDCL local office are not ready to do any investigation. They asked me to contact Paytm. Paytm is ready to raise a dispute howeveras per there company policy they need a confirmation email from WBSEDCL confirming that they have not received the money .

                                    My repeated email to the WBSECL is going unanswered.

                                    Kindly help to resolve this issue
                                    West Bengal State Electricity Distribution Company [WBSEDCL] customer support has been notified about the posted complaint.
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                                      M
                                      manik maity
                                      May 9, 2022
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                                      Dear sir/madam,
                                      Old bill has been added with next month bill even after bill payment.Two bills were paid. Same problem.

                                      1)
                                      Name: RABINDRA NATH MAITY
                                      Con id:[protected]
                                      Inst no: 3055628
                                      Content no: [protected]
                                      Bill amount: 1621
                                      Payment date: 31/01/2022
                                      Last due date: 1/02/2022
                                      Payment mode: online
                                      Payment apps: Google pay
                                      UPI transaction id:[protected]

                                      2)
                                      Name: LAKSHMI RANI MAZUMDER
                                      Con id:[protected]
                                      Inst no: 3055091
                                      Content no: [protected]
                                      Bill amount: 292
                                      Payment date: 31/01/2022
                                      Last due date: 1/02/2022
                                      Payment mode: online
                                      Payment apps: AMAZON Pay
                                      UPI transaction id:[protected]

                                      Wbsedcl did not update the bill despite receiving the money. Check the attachment file and update the bill.
                                      West Bengal State Electricity Distribution Company [WBSEDCL] customer support has been notified about the posted complaint.
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                                        B
                                        Babi tap
                                        May 9, 2022
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                                        Address: Durgapur 713216

                                        The electric box is not under lock and key, it's open.
                                        Not getting responses over phone from nearby service station of Durgapur City Center.
                                        The electric box is open at 15th Street of Bengal Ambuja Complex, City Center, Durgapur 713216.
                                        Please take necessary steps from the point of safety.
                                        West Bengal State Electricity Distribution Company [WBSEDCL] customer support has been notified about the posted complaint.
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