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West Bengal State Electricity Distribution Company [WBSEDCL] — Money debited from HDFC through Phonepe app but WBSEDCL does not show the payment

I have paid my WBSEDCL electricity bill for the month of September 2021 on 2nd September, 2021 using QR code printed on the bill and payment was done via Phonepe app linked with HDFC account. A bill of Rs 11901 has been
deducted from my HDFC account on 2nd September but WBSEDCL says they have not got the payment from bank. What shall I do no? No refund is come from any one? Question is who will make me the refund WBSEDCL /Phonepe/SBI? transaction id is-T2109022337138039489566
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Sep 14, 2021

Complaint Status

West Bengal State Electricity Distribution Company [WBSEDCL] customer support has been notified about the posted complaint.
Sep 15, 2021
Updated by arindam19841
There is no update from WBSEDCL yet. I have raised 2 tickets asking for explanation but both the tickets are closed without any resolutions or comments. Please suggest how to proceed further.
Sep 16, 2021
Updated by arindam19841
HDFC has confirmed that the transaction was successful from their end. Is there any update from WBSEDCL?
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HDFC has confirmed that the transaction was successful. Is there any update from WBSEDCL?

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    West Bengal State Electricity Distribution Company [WBSEDCL]
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    West Bengal State Electricity Distribution Company [WBSEDCL] Phone
    +91 33 2359 8128
    West Bengal State Electricity Distribution Company [WBSEDCL] Address
    Vidyut Bhawan, Block B, 2nd Floor, Salt Lake City, Sech Bhawan, Kolkata, West Bengal, India - 700091
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