West Bengal State Electricity Distribution Company [WBSEDCL] — non-realization of two (02) transactions to my consumer bill (id[protected] through vidyut sahayogi

Address:

Kolkata, West Bengal, 700122

My consumer id is[protected]. I made payment of last bill months of jul18-sep18 through vidyut sahayogi by united bank credit card. Payments were done three (03) times in system. Only one payment is credited to my bill account on 10 jul 18. But first two payments dated 09 jul 18 and 10 jul 18 were not credited to my bill account. Transaction id are [protected] and [protected] respectively.

Further i want to inform you that payment gateway, paytm's reports (Attached) are showing that these are successful payments against account. These reports were provided to me after raising of complaint to the bank.

Total amount of failed transaction is rs. 17905.48 (8952.74 x 2) in two transactions.

I request to you to take needful action as early as possible to credit above mentioned amount to my bill account.


With regards

Kamal manna
Consumer id[protected]
Email: [protected]@yahoo.com
Mobile: [protected]
Attachment:

1. Paytm report of 09 jul 18
2. Paytm report of 10 jul 18
3. Copy of email conversation with bank