[Resolved]  West Bengal Surface Transport Corporation — Confusion about the location of vip bazar bus - stop and outrageous behavior of bus conductors

Address:Kolkata, West Bengal

I am a regular passenger of the Ultadanga to Tollygunj bus route . In the morning at around 8-45 am, I catch a bus from VIP BAZAR, ( on EM By-pass) bus- stop. Around three months back, the old bus –stop of this area has been officially closed and a site 60-70 meters away from the old one is designated the new bus-stop. However, since then some unscrupulous bus drivers are taking advantage of the situation.

Barasat- Tollygunge bus is one such bus. Whenever full, it dies not stop at new stand to pick up the waiting passengers. Sometimes it will stop at the old stand and make the passengers run in the sun to catch the bus. Sometimes it doesn’t stop at all.


Last three days ( 2nd, 3rd and 4th of april 2014 ) I was victim of this outrageous behavior. The 9-50 a.m bus stopped at the old stand and picked up passengers and without taking me who was waiting at the new official bus –stop sped off.

I understand the shifting of bus-stand is to dilute traffic jam. But the authorities have taken this initiative they should also make sure that people are not confused about the location of the stop. the new place has only a sign-board but no shed. I pray a shed be put in the new stop and old one be dismantled. Also strict measures should be taken against the bus-owners who putas the passengers in trouble.
Hope needful will be done
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Aug 14, 2020
Complaint marked as Resolved 
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