Westside — amount got debited twice didn't get refund

Hi,

This is to inform you that

My transaction got failed 3 times in westside kormangala forum mall on 6th october 2019 around 10:30pm it has already been more than 15 days they said that u will receive money within 48 hours i was waiting haven't got it, and later on i paid cash for the material which i purchased. I spoke to my bank as well they said that u need to initiate the refund than only they will be able to process.

Please refund my money asap.