Westside Complaints & Reviews

I placed order - 2745740, date - 6th march, 2026. I have neither received the product nor have they responded back to any of my mails regarding the same. Customer care is also not picking up the call. It's been over a week that i am trying to reach for them. the order is pre paid. the delivery was to be made through Blitz, but the blitz team is also not responding at all. AWB - BZTWS0227506.
I either require my product or the refund....

I placed an online order on 23/11/25 consisting of 3 items. The order got divided into two with 1 item with one order id and another 2 with other order id. Only one of my order got delivered. I want to know whats the status of the other, there has been no update it has been 5 days since. I called your customer care, apparently there is no customer care, no one lifted the call. And two ladies picked up my call, heard my concern and then cut...

Dear [Store Manager / Customer Care Team],

I am writing to formally raise a concern regarding the unpleasant experience I had while shopping at your DB City Mall, 1st floor (Women’s Section), Bhopal.

This is the third time I have faced issues with customer service at this outlet at the cash counter in women section. During my recent visit, the cashier’s behavior was extremely unprofessional and disappointing:br...

I had purchased from westside on 19th My 2025. I had prepaid the order there is no product delivered or no refund recieved. No response from the customer care. Tried contacting via mail still no response....

My order no. 1114588 i have not received my online Westside order it was a prepaid order i have not received refund either...

This is to inform you that i went to one of your store in Airia mall Gurgaon where i met Mr Mohit (the so called Manager) and Mr Kundan Singh where i asked them that this is my birthday month and why you guys have been mention my wife’s wrong date of birth, first of all they asked show me the proof and all and when i said who dare you ask me this, then they replied we need to have a proof and all. I simply asked them when you approach customer...

An item was returned and refund was promised with in 8 days it has been a month since no refund has been processed.
Return was made on 17 of Dec and refund was expected by 30 of Dec no refind has been processed till date. Please help....

I have some serious concern about the following orders.Some I have received and others couldn't be traced.Morevere most of my order got cancelled but couldn't find the refund.Please help me with the status of the following:
Order #351095
Order #326836
Order #321760
Order #310161
Order #299808
Order # 287115
I am struggling with these orders for a long time. I have written several mails and...

Order 321458 - full payment done for 4 products, not one product received.
Order 321749 - full payment done for 9 items only one received and that to in a pathetic condition.
Order 322057- one defective product received order two are self cancelled.
Order[protected] items undelivered out of 22.
Order 325131- no product received out of 06. Nor delivered nor refund initiated...

I placed an order on Westside website on 2nd August which they didn't ship at all (way past 5 days which were mentioned ), I clicked on cancel order but didn't confirm cancellation, the status now shows "order cancel" but I've received no mail or text regards the cancellation or refund details....

Hi

I placed Orders for 4 items under Order #278625, 3 items are delivered and 1 item is Cancelled automatically.

Issue:

1. I would like to return the three items delivered because of size issues, however, the option is not visible on the Wesitside.com website. Also, the support numbers are of no use. No one is responding.

2. For the item that is canceled automatically by Westside,...

I am not able to place the return on a tshirt that I ordered. And when i called up customer service, they just said they will look into it. Furthermore, they stopped replying to the mails that i sent them regarding this issue. Refund is also not credited into my bank account, but they send me emails saying that the refund has been received....

I visited westside (University road, pune) on 30th sept and did some shopping. At the billing counter the person asked me if i am interested in the membership card and told oct is your birthday month so you will get 20% discount on your shopping in oct. I opted for it. The person told me it will get activated in 7-10 days.

I again visited westside (Fc road, pune) on 12th oct and at the billing counter the guy said the offer...

I have upgraded my card. Payment of 150 rs. Was done. I have not received the card yet, it's been around 2 weeks.
Not satisfied with the procedure.
Though i m a regular member but this shows ur irresponsibility.
I was even assured that icard will be delivered home within a week but no response yet. If this goes on, i will cancel all my cards.
I have earlier card also....

I have purchased one top from ahmedabad branch mithakhali on 08/09/2017 worth rupees 1299/-. As i wanted to gift this top to friend but size was bigger. I want to exchange that top i dont want refund.
I tried calls and also mailed details on its customer complaint site but there is not any response from their side.
Please help at least in replacement....

no complains about the sales services they are one of the best. but i dono why they have problems with the after sales support. they somehow convince me to buy a westside membership card. i did. and now they allow me to make purchases and addup to the cards points. but they have taken time dispaching the membership card. its 9months now. now i have changed my addres, mobile no. and also requested them to change that in there database(4months...

I have received a damaged item in order number 1802119. The item was just packaged in some brown paper despite being very fragile. I have tried returning it but the delivery partner rejected it saying they can’t accept a broken item due to quality check. I don’t understand why there would be a quality check for a damaged item when they have given an option for returning damaged item?? I want my refund ASAP.

Order no 1131612 had 4 bathmats of the same MRP Rs 699. I have returned all the 4 due to quality issues but received a refund only for 2 products. Its been 2 months and there is no response from them. Already shared my bank statement also with them. Still they dobt respond.
Order no 1131612
1. Westside home dark green bath mat - Green/ Medium
2. Westside home yellow floral bath mat - Yellow/ Medium

I didn't receive product or refund I have raised complaint but Westside keeps extending the date for refund

I ordered ETA Charcoal Slim Fit Chinos - Grey / 36 for 999 on 26th April. They sent it through Delhivery, but the delivery boy didn’t deliver the product but marked it as delivery on April 28th.
Since that day, I have been complaining on WestSide as well as Delhivery on both their web pages, saying I haven’t received the product.

Delhivery was so adamant even after proving their delivery boy has kept the product for 6 days and got back with the product after 6 days, saying I delivered it to the wrong address, and he brought it back with them after 6 days, which clearly lies on the face, and the worst part is that the is that the product seal is tampered with. So, I clearly said that I didn’t need it, so they went back with the product and marked it as delivered, which I didn’t even take.
I have been talking to Westside customer service on the emails from the date of delivery as marked; initially, they said they were going to refund my money, but now, after a few chats, they are not responding back to the emails.
I want my refund back.

Everyone from the Delhivery team was worse than the west side. To date, they have been stubborn in there decision, despite showing all the proofs. Still, they were saying that on their website, it was marked as delivered, which is clearly a fraud from their delivery boy, and they are not responsible, so I need to go back to the merchant for the refund.

Exchange department says that you stich the product but I can not use and I say check the same product and same product also same stitches but department can't consider worst part for me that Westside brand is not big brand and I can not visit any o[censored]r outlet .enjoy

I ordered the product on June 25, 2023 Order ID: 574673.
Cancelled it on July 11th, 2023.
No refund processed yet, despite it being July 23rd 2023.
I have called customer care, but no response.

Purchased items worth more than Rs. 10, 000 and to my surprise I was forced to pay for a carry bag.

This is one of the companies that has taken undue advantage of banning of plastic carry bags. Even when one makes purchases worth thousands of rupees, like a begger this company demands money for the carry bag and forces the customers buy one.

When one purchases 15 to 20 items, how does Westside expect the customer to carry their purchased items? Does Westisde expect its customers to plan their purchases and come prepared with a carry bag? Does Westside go to its suppliers with a bag and collect their products or does Westside accept products from its suppliers if they are all put together in a truck and dumped in their atore without packing? It is expected that the products that you purchase are packed conveniently for safe carriage home.

Westside does not believe in convenience of the customers. For Westside Rs. 10 on a carry bag is more important than its customers' convenience.

I have raised the issue to their customer care and escalated it to the CEO with 15 reminders. Until now no positive response and no refund received.

I would like to state that I am Akhila Mohanan, I placed an order for #547402 and using your platform westside And return ID RE17142. I have previously obtained good results as a regular consumer of your online site. However, I'm writing to voice my disappointment with the Luna blu brown buckled comfort sandals that I recently purchased. It's not my size. It's been more than 23 days since I submitted the return request. Still I didn't get my refund amount, so I request the return of the payment I have given. Please process this request, and update me about your decision. Looking for your response.

I ordered 5 items on 12th august 2022 and i paid online fir all 5 orders in which I immediately cancelled 2 items worth Rs.902 because of change of my mind and I didn’t receive my refund for those two items. Also for the remaining 3 items worth Rs. 1528 I received only 2 of them and 3rd was cancelled by westside only and i didn’t get refund for that too.
In total i paid 2430 and i got refund of 360 and product of 1098. The company scammed of approx Rs.970.

My order number is 542483. I haven't received my refund. It's been almost a month. I called the customer care and they have confirmed that they have received the product in their warehouse but still I don't know why is it taking so long for the refund. It's frustrating. Please help me with this

My order number is 542483. I haven't received my refund. It's been almost a month. I called the customer care and they have confirmed that they have received the product in their warehouse but still I don't know why is it taking so long for the refund. It's frustrating. Please help me with this.

In the month of March 2023 I purchased items worth more than Rs. 10, 000 from Westside in Forum Mall in Mangalore and surprisingly I was forced to purchase a carry bag to take home the items purchased. On another occasion earlier too I was forced to purchase a carry bag.

When one purchases 15 to 20 items, how does Westside expect the customer to carry their purchased items? Does Westisde expect its customers to plan their purchases and come prepared with a carry bag? Does Westside go to its suppliers with a bag and collect their products or does Westside accept products from its suppliers if they are all put together in a truck and dumped in their atore without packing? It is expected that the products that you purchase are packed conveniently for safe carriage home.

Westside does not believe in convenience of the customers. For Westside Rs. 10 on a carry bag is more important than its customers' convenience.

Email addressed even to the CEO in this regard did not elicite satisfactory response and I am still waiting for the refund.

Helloo
when the westside store i came one of most favarate purchasingf brand on tata .when i come the store the manger should inpreddictable behaveiour on my family...i want to make change fashion desiination on trends or max etc...am the honouir of west side the first loyalty costumare when i start purcharse ...in west side ...for the last time, face an bad incident in kollam westside...from the whole staffs & manager also...

Product quality