Westside — Inability to Deliver items and making excuses

Ordered items on Westside Online shop. The item got shipped but never got delivered. All i get is messages from XPBEES stating i am not available at home or I asked for some open delivery etc.

I work from home, and in COVID times do you really think i will roam outside?

I just want the refund on the order as i have been receiving messages from the courier stating i am not available for three days now.