I had ordered 2 kurtas from the online Westside site (https://www.westside.com/) and they delivered both of them to my home address. But when I wanted to return one of the kurtas back to them, I tried searching their website for an option to return the product and get a refund. But there is no option for customers to place any return requests for the purchases. So I emailed them saying all these, then the reply was - "If I need to return the purchase then I need to go offline directly to any of their stores and return it in their store itself and then I will receive the refund within 7-8 days". There is only one Westside store in Ernakulam, that too very far from the place where I live, so only for returning this product I need to go to their store? This is really sad that a store which has an online purchasing option, doesn't have any pickup for return request? Was this information helpful? | 
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