[Resolved] Whaaky.com — Complaint about headphones purchase | |||||
I have ordered a sony headphone(my order no.S[protected]from whaaky.com on 07/01/2016 and I received the same today 13/01/2016. But the product wasn't good enough, all the three headphones doesn't hearing good.so I wish to return the product and I want my cashback... But from them no response till now..their customers service also worst... Please do something... Like this online shopping website doesn't exist anymore... Thanks Was this information helpful? | |||||
Complaint marked as Resolved
Whaaky.com / Way2Online Retail customer support has been notified about the posted complaint. Verified Support Jan 28, 2016 Whaaky.com / Way2Online Retail Customer Care's response Dear Barath kumar,
We verified your complaint post receiving images from you. We apologize for the inconvenience caused to you. We would like to inform you that your complaint qualifies for a replacement-Refund. As per our replacement- Refund policy, kindly send the defective product to the below address. Once we receive the defective product from you, we will go ahead to do the replacement-refund.
Way2online Retail Private Limited
Syed Sajid,
No 1-8-319/2,
Patigadda Road,
Begumpet,
Hyderabad – 500016
Note:
1) The defective product should be dispatched within 4 business days for replacement of the same.
2) Kindly do not forget to mention the order number
Regards
Your friends from Whaaky
Our phone lines might be busy as we are attending to other customer’s in-case you’re running short on time we request you to drop an email at [protected]@whaaky.com , we are sure to respond within 24-48 hrs.
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+91 40 6622 8282
No 1-8-319/2, Patigadda Road, Begumpet, Hyderabad, Andhra Pradesh, India - 500016
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