Whaaky.com — Damaged and Duplicate DEOs shipped after so much of delay

kraap.abhishek

from Kolkata, West Bengal

Address:

Hyderabad, Andhra Pradesh

I had placed 2 set of DEOs (1 set = 5 different DEOs of 5 different brand). I was expecting my order in 10-12 working days. When I didn't get my product and I sent an email to Whaaky team. I only got one reply that they will soon delivered my deos as the DEOs are out of stock now. That means they just received the order without having the stock with them. I sent 8-10 emails after this but didn't get any response. Today I got one of the order (1 set of 5 deos). All DEOs are duplicate and the bottle is damaged from outside. It's not new. Very frustrated to see these products and could imagine that a website can do such cheat to their customers in this age where everyone thinks to buy everything online.. Please check the attached images of the DEOs I just received. Can you see the damaged marks in the sealed bottles? Are they new? Can anyone use such deos on his body? I have just placed order cancellation request for the next order(another set of 5 deos). They don't have any online option to take cancellation request. I have sent an email to them to cancel another order. Hope they will cancel it and refund my money for the another order. Could you please advise What else can be done from my side so that no more people feel cheat because of such creepy website.

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Whaaky.com / Way2Online Retail customer support has been notified about the posted complaint.

Aug 10, 2015

Updated by kraap.abhishek I got a call from Whaaky Customer Care as suggested by https://www.consumercomplaints.in.

The number was [protected].

They asked me to provide my card details so that they can refund my amount. I was so much frustrated from Whaaky so I didn't think much and given the card details, when they asked for the cvv and OTP, i was seriosuly worried but they said that Rs. 599 would be provided to you as you have complaint against whaaly in https://www.consumercomplaints.in

I trusted https://www.consumercomplaints.in and shared the cvv and OTP as weel. As sson as I shared my details, Rs. 599 deducted from my account and call got disconnected. I immediately transferred my money to another account, but was shocked by this activity.

I reaaly don't know who is the cheater here. but I can say that all this fraud happens when I replied back my mobile number to the message got against my complaint in https://www.consumercomplaints.in message box.
the sender was: [protected]@pgssupposts.in

I got this message and how can i know this is not from whaaky. Then another message came from whaaaky. So I replied to both message with my number and I got this fraud call.

Now tell what should I do, I have lost another 599 as I raised a complaint here. PLease suggest what should be done now. How can you guys allow anyone to send any spam message.

I thought that this is a genuine site where I can raise my complaint against whaaky, now tell where to complain????

I WANT MY 599 from WHAAKY for my cancelled order and 599 for this fraud. It is very unfortunate for me. PLease advise what should be done next.

Also let me know why WHAAKY Team not responding to a customer's email and replying here after complaining against them.