[Resolved] Whaaky.com — Delivery of defective product

Bala K K Chand'y

from Kalpetta, Kerala

Address:	641004
Website:	www.Whaaky.com

I have purchased dress in whakky.com. My Order ID : S[protected] . Actually all the products are old and used material. I have ordered on Jan 18th. But I received the product on Feb 5th, once I received the product I am not satisfied with their product.So I have raised claim on 5th Feb itself. I have tried their customer care number too. I did''t get any Response from their side. How I can get my money back for used material. Kindly take action for this type of E-commerce service. Please help me to Refund the Amount.

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Complaint marked as Resolved

Whaaky.com / Way2Online Retail customer support has been notified about the posted complaint.

Verified Support

Feb 09, 2016

Whaaky.com / Way2Online Retail Customer Care's response Dear Balachandar K , We verified your complaint post receiving images from you. We apologize for the inconvenience caused to you. We would like to inform you that your complaint qualifies for a replacement-Refund. As per our replacement- Refund policy, kindly send the defective product to the below address. Once we receive the defective product from you, we will go ahead to do the replacement-refund. Way2online Retail Private Limited Syed Sajid, No 1-8-319/2, Patigadda Road, Begumpet, Hyderabad – 500016 Note: 1) The defective product should be dispatched within 4 business days for replacement of the same. 2) Kindly do not forget to mention the order number Regards Your friends from Whaaky