Whaaky.com — Faulty Power Bank, wrong product, returned faulty item but not received replacement nor refund.

Address:

New Delhi, Delhi

Here is the my own story in which I become the victim by these accused whaaky.com. ############## Hello there, It's very hard to again mailing you about my refund that still after the confirmation of product returned to your office at Hyderabad, there is no information and credit/ refund of my money in picture. So, kindly requesting to REFUND MY HARD EARNED MONEY which I paid by credit card and now the waiting time is more than one billing cycle of that card for which I already paid it's bill. On Sat, May 30, 2015 at 1:23 PM, kranti sanglam wrote: Dear, Kindly understand my words. I don't need replacement, I only want REFUND TO ORIGINAL MODE OF PAYMENT(CREDIT CARD) / OR TO MY BANK ACCOUNT. So, kindly confirm me for refund via email that you'll do refund after receiving faulty product and I've already sent faulty product to you. Bhai saab, Aap ko ya toh english samajh ni aati ya ab mai hindi mein likhu, , mukhe koi product ni chahiye, tum bas mere paise wapis karo pahli baar mein hi tumne kharaab product diya tha toh ab mai tumlogo pe bharosa ni kar sakta, aur bas aur bas mujhe mera paisa mere original mode opf payment mein wapis karo. On Sat, May 30, 2015 at 12:24 PM, whaaky wrote: [protected]@whaaky.com Dear Kranti Sanglam, Order No: S80807552 Product: MI 20800 Power Bank-OM SAI This is to inform you that we have received the self-shipment that you shipped across to us for replacement. On the basis of your complaint, we would be dispatching the replacement to you within 4 business days. Once dispatched, you will receive a mail with the consignment number and courier name. Our phone lines might be busy as we are attending to other customers in-case your running short on time we request you to drop an email at [protected]@whaaky.com, we are sure to respond within 24hrs. Thanks & Regards Your friends from Whaaky ########## On 16 May 2015 17:04, "kranti sanglam" wrote: Dear, Kindly understand my words. I don't need replacement, I only want REFUND TO ORIGINAL MODE OF PAYMENT(CREDIT CARD) / OR TO MY BANK ACCOUNT. So, kindly confirm me for refund via email that you'll do refund after receiving faulty product and I'll send faulty product after that. On Sat, May 16, 2015 at 3:59 PM, support whaaky wrote: Dear Sir/Mam, We apologize for the inconvenience caused to you. We can definitely go ahead to do a replacement of the same. As per our replacement policy, kindly send the defective product to the below address. Way2online Retail Private Limited Syed Sajid, No 1-8-319/2, Patigadda Road, Begumpet, Hyderabad – 500016 Replacement Once we receive the defective product from you, we will go ahead to do the replacement. Note: 1) The defective product should be dispatched within 4 business days for replacement of the same. 2) Kindly do not forget to mention the order number. Thanks & Regards, Whaaky Team On Sat, May 16, 2015 at 2:54 PM, kranti sanglam wrote: Reminder-2 !!! On Mon, May 11, 2015 at 1:55 AM, kranti sanglam wrote: Reminder !!! May I expect some resolution in next couple of days. On Thu, May 7, 2015 at 11:37 PM, kranti sanglam wrote: Kindly gimme your contact number so that I may talk to you. And I requested for refund, I don't need replacement as if you dare to do false commitment by sending faulty item to me at very 1st time so 2nd time how would I can trust on you so I don't want to take any risk anymore. And what about the courier charges which I occurred when I'll send this faulty item to you, I need its reimbursement as this is your fault that without Quality check you've sent a faulty/ wrong product to your customer so why should customer will levied or bear return courier/ speed post/ postal charges etc. Kindly requesting a call back from your side to my undersigned number and give the resolution to issue asap because you've already taken 4 days to reply me such non-sense answer. I'm again mentioning I need refund in my original mode of payment or you provide me NEFT ( details mentioned below) or do a cheque payment on the name of "Kranti Kumar Sanglam" ( the name mentioned on my PAN ). NEFT Details: Kotak Mahindra Bank Name : Kranti Kumar Sanglam MMID: 9485672 A/C #: [protected] A/C type: Savings mobile #: [protected] IFSC: KKBK0004575 Branch: Green Park, Main Market *** Kindly take your product from me it's totally waste for me and initiate my refund process asap. On Thu, May 7, 2015 at 3:26 PM, support whaaky wrote: Dear customer, As per our replacement policy, kindly send the defective product to the below address. Once we receive the defective product from you, we will go ahead to do the replacement. Way2online Retail Private Limited Syed Sajid, No 1-8-319/2, Patigadda Road, Begumpet, Hyderabad – 500016 For further queries, kindly revert to [protected]@whaaky.com Thanks & Regards, Your friends from Whaaky On Mon, May 4, 2015 at 6:07 PM, kranti sanglam wrote: PFA. For your reference. Thanks & Regards Kranti Sanglam +91-[protected] Sent by Samsung Tab On 4 May 2015 15:41, "kranti sanglam" wrote: [protected] Forwarded message[protected] From: kranti sanglam Date: Mon, May 4, 2015 at 3:39 PM Subject: Re: Whaaky: Order Confirmation To: [protected]@whaaky.com Hi, To whomsoever concern, Firstly, there is no telephone/mobile number is mentioned to contact you. Secondly, the product below mentioned sent by you is fake and is not working even more than 15-30 min after full 8 hours or full charge indication. As per image shown below this product is entirely different and image is shown for 20800 mah but I received smaller unit which can handle 10400 mah but sticker on item mentioning 20800 mah which is absolute fault. 1 Power House S80807552 1 Ships in 7-10 business days Rs. 899.0 So, kindly requesting you to refund my money asap and take the product back to you from the shipping address, before pick-up of product kindly inform me in prior so that I may arrange some one at my premises to assist pick-up person/ courier person. Kindly, revert with refund initiative information, asap. On Wed, Apr 22, 2015 at 11:37 PM, kranti sanglam wrote: Hi, Kindly update me that when I'll get my order deliver to my place??? It's URGENT now if you may deliver it on 23rd Apr, 2015. Kindly revert me some thing positive asap. [protected] Forwarded message[protected] From: whaaky Date: Sun, Apr 19, 2015 at 3:46 PM Subject: Whaaky: Order Confirmation To: Kranti Sanglam Whaaky brings to you unique deals at unbelievable prices Dear Kranti Sanglam Your Order ID : S80807552 Payment Mode : CREDITCARD Order Placed on :[protected]:35:36 You have done all the hard work!! Now sit back and relax. We will send you an E-mail and SMS once your order is dispatched to your address. Order Details : S.No Item Name Order No Qty Estimated Dispatch Date Price 1 Power House S80807552 1 Ships in 7-10 business days Rs. 899.0 3 Buy 1 & Get 1 Free!!! S80807552 1 Ships in 7-10 business days Rs. 399.0 Shipping Address : Kranti Sanglam 133/1-B, Ground Floor, Gautam Nagar Andrewsganj S.O, South Delhi, SOUTH DELHI, DELHI-110049 Total Amount Rs. 1298.0 SD Cash Redeemed Rs. 0.0 Shipping charges Rs. 0.0 Payable Amount Rs. 1298.0 Note : Post Shipment, the delivery of your item(s) will take anywhere between 1 and 4 days depending on your location. For any queries, kindly mail to [protected]@whaaky.com Track Your Order Follow us Unsubscribe -- Thanks & Regards Er. Kranti Sanglam New Delhi Mob:- [protected]