| Address: | Ahmedabad, Gujarat | | Website: | www.whaaky.com/ |
Dear sir / maam,
With reference to my order number S[protected]order for Sony Powerbank 10000mAh) on date 23/08/2015, I paid through netbanking image 1). I received the product on 3rd Sept (image 2). The delived product had cover of 2014 FIFA world cup, which means it was manufactured for promotion of FIFA 2014 worldcup. When I used hte product, it was not charging the phone more than 15% even after its full charge. As the product delivered was not at all functioning as a power bank I lodged a complaint on 6th Sept (image 3). Their reply came on 11th Sept (image 4) asking for pictures of delivered product. I replied them on next day, 12th Sept, with required images of the product (5 images in total) and till that time the powerbank was not even charging 10% of the phone. Since that day I never got any reply from the Whaaky team. I sent two reminder mails on 15th Sept (image 6) and 18th Sept (image 7), however there was no response. Their contact numbers are either not reachable or busy.
The current situation is I can not even charge my phone by 5% using powerbank. I did not expect this type of service after paying advance money.
I have attached photos of product delivered (product1 to product5) for ready reference.
Please look into the matter and help me solving it.
Thank you,
Lomesh Vadhankar
[protected]@gmail.com
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