Whaaky.com — Online fraud

Address:Kannur, Kerala

Sir/Madam I have purchased a xiaomi 20800 mAh power bank from whaaky.com on cash on delivery basis. I got a duplicate product with no bill. I could easily identify that it's a fake product since I have been using an original power bank. So decided to return it. I called the help line number given in the site but no one picked up the call yet. I have send a mail to their online support team. But no response yet. Later I came to know that xiaomi has not launched such a power bank and many other people got cheated before. I lost my money. I need my money back. Please help me.
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Whaaky.com / Way2Online Retail customer support has been notified about the posted complaint.
May 08, 2015
Updated by Sarathsrk
Ery Dear Customer,
We would be definitely happy to assist you. We would like to inform you that the complete product has been delivered on…..after a series of quality & quantity check. Hence complaint cannot be applicable for the same.
Thanks & Regards,
Whaaky Team.


This is the reply I got from the whaaky.com. I checked the functioning of the product. It doesn't have at least 30 minutes battbavk up. if that duplicate product causes physical injury to me, who will be responsible ? I need justice. I need my money back. I dont want any replacement. Please help me. And also I need an explanation from the company that why they haven't given any response to my mails and calls yet. All these proves that the company is playing fraud on customers
May 08, 2015
Updated by Sarathsrk
Dear Customer,
We would be definitely happy to assist you. We would like to inform you that the complete product has been delivered on…..after a series of quality & quantity check. Hence complaint cannot be applicable for the same.
Thanks & Regards,
Whaaky Team.


This is the reply I got from the whaaky.com. I checked the functioning of the product. It doesn't have at least 30 minutes battery backup. if that duplicate product causes physical injury to me, who will be responsible ? I need justice. I need my money back. I dont want any replacement. Please help me. And also I need an explanation from the company that why they haven't given any response to my mails and calls yet. All these proves that the company is playing fraud on customers
May 08, 2015
Updated by Sarathsrk
Legal actions should be taken against these kind of companies. They are making our hard earned money by cheating the customers. India has a strong consumer protection act. All customers should be protected from every kind of frauds. Government has to seriously take these complaints in consideration. There are so many complaints against Whaaky.com. But the company still operates in our country and cheating the customers. I got cheated and I don't want any others to get cheated by Whaaky.com. I need my money. I need justice.
May 09, 2015
Updated by Sarathsrk
Till Now there is no action take by the Whaaky.com. Please help me to get a solution. They are acting very irresponsibly. They asked for order number and snap shot of the duplicate product. I have send all those details. Thereafter no response from the company. I think legal action is the only solution.
May 11, 2015
Updated by Sarathsrk
I got a mail from Whaaky.com saying that i should send the product back to a specified address for replacement. i Have already told them that i dont need a replacement since i lost trust on them. I need complete refund of amount I spend. They have given a contact number in their site. I have been calling them since i got the product.They never picked the call. Today also I tried to say that i want replacement. I have send a mail to them requesting them to confirm on my refund. But they did not reply. Kindly do the needful so that i will get my money back. I'm really fed up with hgiving so many compalints. Below is the last mail they send to me

Dear customer,
As per our replacement policy, kindly send the defective product to the below address. Once we receive the defective product from you, we will go ahead to do the replacement.
Way2online Retail Private Limited
Syed Sajid,
No 1-8-319/2,
Patigadda Road,
Begumpet,
Hyderabad – 500016
May 13, 2015
Updated by Sarathsrk
No reply from Whaaky.com yet. Feeling like got cheated. I don't know after so many complaints I made, no action is being taken favourable to me.

Complaint comments 

Comments

Dear Customer,
We would be definitely happy to assist you. We would like to inform you that the complete product has been delivered on…..after a series of quality & quantity check. Hence complaint cannot be applicable for the same.
Thanks & Regards,
Whaaky Team.


This is the reply I got from the whaaky.com. I checked the functioning of the product. It doesn't have at least 30 minutes battbavk up. if that duplicate product causes physical injury to me, who will be responsible ? I need justice. I need my money back. I dont want any replacement. Please help me. And also I need an explanation from the company that why they haven't given any response to my mails and calls yet. All these proves that the company is playing fraud on customers.
Legal actions should be taken against these kind of companies. They are making out hard earned money by cheating the customers. India has got a strong consumer protection act. Even though these kind of companies are operating in India. Consumers should be protected from all kinds of frauds. There are already many complaints against Whaaky.com. Government has to take serious action against the company. I got cheated by Whaaky.com. I don't want anyone else to get cheated. I need my money. I need justice.

Below is the address from where I got the courier.

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    Whaaky.com / Way2Online Retail Phone
    +91 40 6622 8282
    Whaaky.com / Way2Online Retail Address
    No 1-8-319/2, Patigadda Road, Begumpet, Hyderabad, Andhra Pradesh, India - 500016
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