Whaaky.com — Order not received

Address:

Hyderabad, Andhra Pradesh

Hi, I had placed an order on the website on 10th July'15 with an order trace number as (S[protected]. Before placing the order it shows the delivery period within 7-10 business days . To let you know, it's a prepaid order. I tried to track my order on the website but that shows, the order is "Preparing to be shipped". As per me, today is the 12th working day. I called up the customer care but I was unable to get through as people kept on disconnecting the call or transferring back to queue and i have send 4 emails on the ([protected]@whaaky.com) but they did not replied any of those emails.There is no option to cancel the request . Kindly look into the matter & give me immediate feedback.