| Address: | Mumbai City, Maharashtra |
I had placed an order on the website on 10th Jul'15 with an order trace number as S80871455. Before placing the order it shows the delivery period. Hence, post looking that (7-10woking days) I confirmed the order. To let you know, it's a prepaid order.
At first, I tried to track my order on the website but that shows, the order is "Preparing to be shipped".
As per me, today is the 10th working day & after losing all my patience I called up the customer care but I was unable to get through as people kept on disconnecting the call or transferring back to queue. Fortunately, after 5th attempt I got through to one of your representatives "Rajesh", who didn't know what a customer is & didn't even bother to understand the customer's concern. He is trained to visualize the company's image by saying one word "SORRY".
He then transferred the call to a supervisor "Salman". I simply got an automated mailer of apology. However, my issue remains unresolved. And the best resolution I got was, "We will refund your money".
Are you people genuinely interested to shoot up at an developing & appreciation level. If yes, then please improve & teach your representatives to know a customer & be customer centric. And, if you really don't feel like improving then shut the website. I shall definitely put all these statements in the reviews on the website & consumer forum too.
You people never felt that you should at least have the courtesy to apologize or inform the customers (who have made the payment in advance) via a call, SMS or a mail. I was just sent an automated apology mail by a so called supervisor (Salman)of yours post I calling & creeping about my order. Post asking, even he didn't write a two-liner statement from his part or on behalf of the company.
Really shame on you people whose future certainly is damn dim. Was this information helpful? | 
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