[Resolved] Whaaky.com — Received fake product | |||||
I placed a order for 'Sony Power Bank 10, 000mAh' but i have received a fake product instead of the original Sony Power Bank. After this i had words with Whaaky customer service and they asked me to send photos of the product i received and i did so. Please help me in getting my money back. Order ID: S[protected] Was this information helpful? | |||||
Complaint marked as Resolved
Whaaky.com / Way2Online Retail customer support has been notified about the posted complaint. Verified Support Dec 16, 2015 Whaaky.com / Way2Online Retail Customer Care's response Dear Sir / Mam,
Welcome to Whaaky!!
We apologize for the inconvenience caused to you. We can definitely go ahead to do a replacement Or Refund of the same. As per our replacement / Refund policy, kindly send the defective product to the below address.
Way2online Retail Private Limited
Syed Sajid,
No 1-8-319/2,
Patigadda Road,
Begumpet,
Hyderabad – 500016
Once we receive the defective Or Damaged product from you, we will go ahead to do the replacement./ Refund
Note:
1) The defective product should be dispatched within 4 business days for replacement / Refund of the same.
2) Kindly do not forget to mention the order number.
Thanks & Regards,
Whaaky Team
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+91 40 6622 8282
No 1-8-319/2, Patigadda Road, Begumpet, Hyderabad, Andhra Pradesh, India - 500016
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