Whaaky.com / Way2Online Retail — Duplicate products, bad quality, pathetic service, fraud company

Address:	Hyderabad, Andhra Pradesh, 500016
Website:	www.whaaky.com

Order number iss[protected] for power bank. i have received the product however the product is duplicate and not working. on web it said mi 20800mh power bank however i have received duplicate 250000mh power bank which is not working. i tried contacting them several times via phone and email however there is no response. phone they do not pick and there are no response to the emails. i would like to file a legal complaint against this company and would appreciate if anyone can tell me the exact process for the same.

Also this is the first time i have facing such issues wherein on web the company show complete together different product and send a different product which is duplicate and used product. moreover the product is not working.