Whaaky.com / Way2Online Retail — Duplicate products, bad quality, pathetic service, fraud company

Address:Hyderabad, Andhra Pradesh, 500016

Order number iss[protected] for power bank. i have received the product however the product is duplicate and not working. on web it said mi 20800mh power bank however i have received duplicate 250000mh power bank which is not working. i tried contacting them several times via phone and email however there is no response. phone they do not pick and there are no response to the emails. i would like to file a legal complaint against this company and would appreciate if anyone can tell me the exact process for the same.

Also this is the first time i have facing such issues wherein on web the company show complete together different product and send a different product which is duplicate and used product. moreover the product is not working.
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    Whaaky.com / Way2Online Retail Phone
    +91 40 6622 8282
    Whaaky.com / Way2Online Retail Address
    No 1-8-319/2, Patigadda Road, Begumpet, Hyderabad, Andhra Pradesh, India - 500016
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