[Resolved] Whaaky.com / Way2Online Retail — fake hp usb 64gb pen drive received

Nandlal11

from Ludhiana, Punjab

Website:

Whaaky.com

I had ordered a Pen drive of HP of 64 gb capacity on 3rd Apr 2018 with order no MH81181.I contacted customer service regarding shipment of order and I was told that it will reach me within 8 to 10 days. But I got a parcel on 7th Apr 2018.As I opened the package and inserted the pendrive in my laptop, I found that it was defective and fake. The manufacturer on this product is Vendor Co not HP. Now I wrote to Whaaky.com. But they are not attending any voice call. I tried many times to contact them. I request to refund the amount or send me the original product.

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May 21, 2018

Complaint marked as Resolved

Whaaky.com / Way2Online Retail customer support has been notified about the posted complaint.

Apr 09, 2018

Updated by Nandlal11 Order id mentioned in description is WH81181 not MH81181.

Apr 10, 2018

nainpaul's response Jean paint seife is not good

Verified Support

Apr 20, 2018

Whaaky.com / Way2Online Retail Customer Care's response Dear Nandlal,
Order no: - WH81181
We apologize for the inconvenience caused to you. As per our replacement- Refund policy, kindly send the incorrect product to the below address. Once we receive the product from you, we will go ahead to do the replacement-refund.
Address: -
Whaaky.com No 1-8-319/2,
Patigadda Road, Begumpet,
Hyderabad – 500016
We request you to drop an email at [protected]@whaaky.com, with your Order no, and kindly mention your issue. Your issue will be addressed within 24-48 hrs
Thanks&Regards
Team whaaky

May 05, 2018

Updated by Nandlal11 Sir,
It is more than a month that I am sending requests to whaaky. com to send the replaced product. They are always asking me to wait for three days i. e on Wednesday, Friday, next Monday etc. Their customer care told me that product was dispatched on 25th April 18 and support team inform me that product will be dispatched in the next week. They are, I think, be fooling me. Please help me in solving this issue.
Thanks regards
Nand Lal

May 05, 2018

Updated by Nandlal11 All the images are screen shots of emails sent by me or received from whaaky. com

May 10, 2018

Updated by Nandlal11 Sir
It is more than a month, but no product was sent by whaaky team. Please refund the amount. My order no is WH81181. Please solve the issue.
Thanks and regards
Nand Lal

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Comments

nainpaul

from Chandigarh, Chandigarh

Jeans paint is not gud

Whaaky.com / Way2Online Retail Customer Care's response, Apr 20, 2018

Verified Support

Dear Nainpaul,
Apologies for the inconvenience caused to you. Please provide us your order with images of the product which you received. So that we can register a complaint about the same. Or else you can drop an email at [email protected] your issue will be addressed within 24-48 hrs.
Thanks, Regards

Nandlal11

from Ludhiana, Punjab

Sir,
On finding the product that it was fake, whaaky support team was intimated and the product was sent back. On 14th April, the parcel was received by whaaky. I was told that within 10 days, replaced product will be Dispatched, but till date no replaced product was sent. Please solve the matter and get my amount refunded.
Thanks and Regards
Nand Lal
[protected]