[Resolved] Whaaky.com / Way2Online Retail — Irresponsible, unreliable shopping site

jJoya Kumari

from Gauribidanur, Karnataka

Address:	560037
Website:	Whaaky.com

This is the first online shopping site who does not care of its customers.

-Customer care(# [protected]): no one picks up the phone even you try it continuously for 24 hrs. It seems they don't care customers time and money

-support team: "[protected]@whaaky.com" least bother to reply the email. Even you continuously follow up for a week

--return pickup facility:They proudly say, they don't have return pickup facility but before sending any product, they don, t check, if it is defective or incomplete. It means they have no or poor quality team

Is there any one who could suggest how to tackle all these situation as I have faced all.

Can I go to consumer court for recovery?

If anyone has any solution please let me know or message me on [protected]. Thanks in advance

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Oct 30, 2016

Complaint marked as Resolved

Whaaky.com / Way2Online Retail customer support has been notified about the posted complaint.

Verified Support

Sep 26, 2016

Whaaky.com / Way2Online Retail Customer Care's response Dear Joya,
Order no: - S[protected]

As per our replacement- Refund policy, kindly send the incorrect product to the below address. Once we receive the product from you, we will go ahead to do the replacement-refund.

Address: - Whaaky.com
No 1-8-319/2,
Patigadda Road,
Begumpet,
Hyderabad – 500016

Thanks Regards Whaaky Team

Verified Support

Apr 24, 2017

Whaaky.com / Way2Online Retail Customer Care's response Dear Joya,
Order no: - S[protected]

We are here to assist you better.

We have refunded your amount on 20th February 2017 through (NEFT) Transferred. Please check your account or Bank.

We sincerely apologize and regret for the inconvenience caused.
Thanks Regards Whaaky Team

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Comments

n surya

from Bengaluru, Karnataka

Hi am suresh .i order checks casual shirts but i received different shirts .it is happen 19/sep/2016
My order no S[protected]
i complaint to customer but no one responding .
I dont want that shirts .so please refund my money

Whaaky.com / Way2Online Retail Customer Care's response, Apr 24, 2017

Verified Support

Dear Customer,
Order no: - S801832284
We are here to assist you better.

We have refunded your amount on 16th September 2016 through NEFT) Transferred. Please check your account or Bank.

We sincerely apologize and regret the inconvenience caused.
Thanks, Regards Whaaky Team