[Resolved]  Whaaky.com / Way2Online Retail — Nokia c5 -03

Address:Hyderabad, Andhra Pradesh
Website:Whaaky.com

Ref:s[protected]

Further to the below comment, i would like to inform you that today i received the replacement cell phone and battery. Yes only these two items. It doesn’t have the charger or user manual which are essential accessories. While sending the faulty cell phone, i had also sent back the substandard charger (Not nokia at all) back to you.

What kind of service are you doing? I am your customer, not some wayside vagabond without any other work to do rather than keeping chasing you for defective and substandard shipments.

When you are ding a business transaction, stick to your promise, complete it and entrust it with competent people to handle or you may very soon find the fate of big business tycoons who didnt follow the ethics of business and customer care.

This is only my second business with whaaky and i am afraid if i may continue so in future

Regretfully

Paul abraham
*

I purchased a nokia c5-03 mobile last month. The order number s[protected]. I received the order promptly through aramex couriers. But when i opened it, the product and its accessories were not at all up-to the standards. I complained about it. After verifying my complaint, whaaky asked me send the product back for replacement. I sent it on 20/08/19 by dtdc courier and informed whaaky about it. Whaaky acknowledged receipt of faulty item by 24/08/16. Since then i have sent at least 04 or 05 mails asking details on replacement / dispatch, for which whaaky has not responded at all. This is not he service i expected from whaaky. I am waiting for a resolution or else would move to next level
Was this information helpful?
No (0)
Yes (0)
Oct 22, 2016
Complaint marked as Resolved 
Whaaky.com / Way2Online Retail customer support has been notified about the posted complaint.
Verified Support
Sep 20, 2016
Whaaky.com / Way2Online Retail Customer Care's response
Dear Paul,
Order no: - S[protected]

We are here to assist you better. As per our records, the product was delivered to you on 15/09/2016. Through DOTZOT Courier.

Courier Name: Dotzot
Consignment Number:[protected]
You can also track your order in below link

http://dotzot.in/index.php

Thanks Regards Whaaky Team
Complaint comments 

Comments

Ref:s[protected]

Further to above complaint, i repeat...i have no complaint about your product now...what i meant to say is that It doesn’t have the charger or user manual which are essential accessories. While sending the faulty cell phone, i had also sent back the substandard charger (Not nokia at all) back to you.

Regretfully

Paul abraham

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    Whaaky.com / Way2Online Retail
    customer care contact
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    40%
    Complaints
    4399
    Pending
    0
    Resolved
    1744
    Whaaky.com / Way2Online Retail Phone
    +91 40 6622 8282
    Whaaky.com / Way2Online Retail Address
    No 1-8-319/2, Patigadda Road, Begumpet, Hyderabad, Andhra Pradesh, India - 500016
    View all Whaaky.com / Way2Online Retail contact information