[Resolved] Whaaky.com / Way2Online Retail — Refund Not Issued

chaman lal

from Faridabad, Haryana

Address:

Faridabad, Haryana, 121010

On 26th May, 2016, I purchased two items online from Whaaky website for Rs 649.
After 20 days, i received my item and found to be fake. As a result, I returned it back to the whaay people by spending Rs 300 as a courier charges.
They have confirmed that they have received their product back.

Now it almost going to 2 months, I have not received my refund or replaced item.
I sent so many emails but they are just telling me that your item will be dispatching within 2-3 days. They are telling me this for the last 2 months.

I request you to check and please investigate in this matter on an urgent basis so that i can get my refund including my courier charges of Rs 300.

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Mar 21, 2017

Complaint marked as Resolved

Whaaky.com / Way2Online Retail customer support has been notified about the posted complaint.

Verified Support

Feb 01, 2017

Whaaky.com / Way2Online Retail Customer Care's response Dear Customer,
Order no: - S[protected]

This is to inform you that we have refunded your amount in your account. Kindly check your account.

The details pertaining to the refund are as below:
Transaction Ref id: - [protected]
Refunded on: 17th August 2016

Thanks Regards Whaaky Team