[Resolved] Whaaky.com / Way2Online Retail — Send damaged and duplicate mi power bank

alokiamr

from Delhi, Delhi

Address:	500016
Website:	www.whaaky.com

Due to some problem I had cancel my order (Order ID : S[protected], which I had ordered on[protected]:56:55 for MI 20800 mAh Power Bank and 2 Branded Jeans.

As per Order Cancellations policy is: If you would like to cancel an order, you can call or email our customer service and provide details of the order you would like to cancel. If you cancel the order before the product has been shipped, you will receive a complete refund.

But They had not cancelled my order even I have mailed many times regarding this.

After some time they have dispatched my order on 23 November 2015. But they had send duplicate MI powerbank and 34 no jeans evwn I had ordered original MI powerbank and 36 no jeans.

After that I mailed again for return of order on 7 December after receiving of order as follows

I have ordered Mi 20800 mah power bank and 2 jeans of size 36. But I have received 2 jeans of size 34 both. Also power bank is not in working condition. Seal of power bank box was also broken inside packing. I want to return order (order id:S[protected]. I have also sent images of Powerbank and Jeans and I said that I want to replacement if items available or refund. Please do needful. Please reply soon otherwise I have to complain against you in consumer forum.

But they had not given any response till now. I want to return my amount Rs. 999.

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Complaint marked as Resolved

Whaaky.com / Way2Online Retail customer support has been notified about the posted complaint.

Verified Support

Feb 26, 2016

Whaaky.com / Way2Online Retail Customer Care's response Dear Alok Singh Chauhan , We verified your complaint post receiving images from you. We apologize for the inconvenience caused to you. We would like to inform you that your complaint qualifies for a replacement-Refund. As per our replacement- Refund policy, kindly send the defective product to the below address. Once we receive the defective product from you, we will go ahead to do the replacement-refund. Way2online Retail Private Limited Syed Sajid, No 1-8-319/2, Patigadda Road, Begumpet, Hyderabad – 500016 Note: 1) The defective product should be dispatched within 4 business days for replacement of the same. 2) Kindly do not forget to mention the order number Regards Your friends from Whaaky Our phone lines might be busy as we are attending to other customer’s in-case you’re running short on time we request you to drop an email at [protected]@whaaky.com , we are sure to respond within 24-48 hrs.

Oct 25, 2016

Updated by alokiamr Due to some problem I had cancel my order (Order ID : S[protected], which I had ordered on[protected]:56:55 for MI 20800 mAh Power Bank.

As per Order Cancellations policy is: If you would like to cancel an order, you can call or email our customer service and provide details of the order you would like to cancel. If you cancel the order before the product has been shipped, you will receive a complete refund.

But They had not cancelled my order even I have mailed many times regarding this.

After some time they have dispatched my order on 23 November 2015. But they had send duplicate MI powerbank.

After that I mailed again for return of order on 7 December after receiving of order as follows

I have ordered Mi 20800 mah power bank But power bank is not in working condition. Seal of power bank box was also broken inside packing. I want to return order (order id:S[protected]. I have also sent images of Powerbank and I said that I want to replacement if items available or refund.

I will send MI power bank to your address even you have to receive defective items from me. Please do needful. Please reply soon otherwise I have to complain against you in consumer forum.