[Resolved] Whaaky.com / Way2Online Retail — Wrong defective material supplied: neither replacing nor refunding my money paid in advance

G. K. Rawat

from Hyderabad, Telangana

Address:	Hyderabad, Andhra Pradesh, 500016
Website:	www.whaaky.com

Supplied different size & defective material vide order no. S[protected].I sent them the images, they acknowledged but refused to either replace with correct size good material or refund my money, which was paid in advance by me.They seem to be a fraud company and cheat/fleece/mislead customers by taking money in advance and not fulfilling promised order correctly.
My several emails to them have just been ignored by routine negative replies.
Through your intervention, I, as a customer, demand that they should urgently replace the wrong/defective supplies or refund my money into my bank a/c so that I can send back their material, which is of no use for me, to them.
Their Address:-M/s Way2Online Retail Pvt. Ltd., 1-8-319/2, Pattigada Road, Begumpet, Hyderabad-500016

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Apr 20, 2017

Complaint marked as Resolved

Whaaky.com / Way2Online Retail customer support has been notified about the posted complaint.

Verified Support

Mar 14, 2017

Whaaky.com / Way2Online Retail Customer Care's response Dear GOVIND,
Order no: - S[protected]

As per our replacement- Refund policy, kindly send the incorrect product to the below address. Once we receive the product from you, we will go ahead to do the replacement-refund.

Address: - Whaaky.com
No 1-8-319/2,
Patigadda Road,
Begumpet,
Hyderabad – 500016

Thanks, Regards Whaaky Team

Mar 15, 2017

Updated by G. K. Rawat Sir, what is the guarantee that I will get replacement/refund if I ship your defective material in advance? I paid full money in advance and you supplied all defective material.Images are with you. If you are serious about replacement/refund, then you should first replace/refund and then I will return the defective material to you.
The fair deal should be: I pay money>> You supply defective material>> you refund my money>> I return your defective material.
I am a senior citizen & cannot waste my time and money in unnecessary correspondence with you.
Kindly first replace/refund and then only, I will return your material.

Verified Support

Mar 20, 2017

Whaaky.com / Way2Online Retail Customer Care's response Dear Customer,
Order no: - S[protected]

This is to inform you that we have refunded your amount in your account. Kindly check your account.

The details pertaining to the refund are as below:

Transaction Ref id: - [protected]
Refunded on: 15th March 2017

Thanks, Regards Whaaky Team