[Resolved] Whaaky — Refund of money order no.S[protected] | |||||
This is to inform that I would like to inform you that an order for purchase of Nike make shoes was placed by me on 14.08.2015 against which the shoes supplied to me on 19.08.2015 which were duplicate and different with regard to colour, design & quality to those as shown in the picture. The same was returned by me and accordingly, I had requested for refund of the same. I was surprised to know that another pair of shoes was sent from your side on 13/12/2015 which was also a duplicate shoe and not in any kind of similarity as selected by me. This product is also totally different from as shown in the picture/advertisement. I am not satisfied with the quality and design of the shoe . I have been in touch with your good office since a long time but not yet received any positive response from your side. I would request you to refund the amount of Rs.2150/- back to me at the earliest. I may mention here that I have been bearing the cost of Parcel being sent to me again and again without any reason. Since the company is selling duplicate product and the quality of material is not upto the mark. Such kind of material was never expected by me and not at all acceptable to me. Under such circumstances, it is requested that refund of the same may please be processed at the earliest otherwise I shall have to forward my case to the Court of Law which may cause defamation to the company. Was this information helpful? | |||||
Complaint marked as Resolved
Whaaky.com / Way2Online Retail customer support has been notified about the posted complaint. Verified Support Dec 21, 2015 Whaaky.com / Way2Online Retail Customer Care's response Dear surender chandna,
We would like to inform you that your complaint qualifies for a refund. As per our refund policy, kindly send the defective product to the below address. Once we receive the defective product from you, we will go ahead to initiate a refund.
Way2online Retail Private Limited
Syed Sajid,
No 1-8-319/2,
Patigadda Road,
Begumpet,
Hyderabad – 500016
Note:
1)The defective product should be dispatched within 4 business days for refund of the same.
2)Kindly do not forget to mention the order number
3)The package that is being returned to us should come in its original packaging.
Our phone lines might be busy as we are attending to other customer’s in-case you’re running short on time we request you to drop an email at [protected]@whaaky.com , we are sure to respond within 24-48 hrs.
Regards
Your friends from Whaaky
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+91 40 6622 8282
No 1-8-319/2, Patigadda Road, Begumpet, Hyderabad, Andhra Pradesh, India - 500016
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