Wipro — Amount not refunded by wipro company

My money is not refunded caller by Wipro and shine . com side they said that all amount is refundable but none money is refunded charges extra money the charged 2500 money from my side but not refunded and refunded chares extra money but i have no money why shouldn't refunded the money totally fraud 1000 nd 1500 transfer the money 1000 transaction id is T2412021111244247880227 and money 1500 transaction id is T2412021134441378817523 when my money is refunded receiver nd caller name is akash nd contact no [protected] and screen short and my name is sonali shivhare nd contact no is [protected]