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Wipro — Background Verification showing not done Even though completed

I have already uploaded 10th, 12th All graduation marksheets and at the time of submission I hadnt received my provisional degree so I didn't uplaod it but the major requirements were only these and I submitted my profile and yet I got a mail to uplaod pending documents and now that I am trying to uplaod to provisional degree it is showing me the profile is not editable.
How can I uplaod my document and why isn't the green audit showing.
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same issue i am also facing it, and the boarding pass and embarking process is also showing error
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