[Resolved] Wipro — Desktop computer

ranju91

from Bengaluru, Karnataka

Address:

Ernakulam, Kerala, 682026

Desktop monitor of the computer is not working properly. When the system is restarted 2-3 times the monitor display works, but after some time the display gets switched off by itself.Not sure about the root cause of the issue, though system's boot program seems to be working properly as we didn't face any issue in other areas.
Please check it.
Address: Ananth Bhavan, Panayida Lane,
Punnackal junction,
Elamakkara Ernakulam
Contact number : [protected]

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Aug 6, 2021

Complaint marked as Resolved

Wipro customer support has been notified about the posted complaint.

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Comments

Western Digital Customer Care

Hi ranju91,
It could be possibly be a hardware fault (cables, RAM, HDD), or BIOS settings. I’d suggest you to check the hardware connection of PC first to be sure about it.

1) The first thing you have to do is restart your computer and enter the BIOS. You can enter the BIOS by pressing a specific key when requested, it´s usually requested at the beginning of the computer´s boot.
Example: F(X) like F2 or F11.
2) Find the boot order section like First Boot Device, Boot Order, Boot Management, Boot Sequence, Advanced BIOS Features or Advanced Boot Options.
3) Check the motherboard connection
4) Check the PSU.
In my experience, the majority o[censored]nbootable computers originate from loose wires or improperly seated components.

Hope it helps.

ranju91

from Bengaluru, Karnataka

Hi,
Is it possible to send someone from your end to check the problem .

Regards,
Ranju

Western Digital Customer Care

Hi ranju91,

As a WD official I can't officially provide you the information for this issue.

However, I'd suggest you to contact the manufacturer directly for fruther assistance regarding your PC issue.

I hope they should be able to provide you more help on it.