[Resolved]  Wipro — didn't received green audit and user is locked

Good morning sir/madam,
I am a selected candidate in wipro elite in 2020. I accepted the offer letter and submitted all the mandatory documents. I have been asked to resubmit adhaar, 10, 12 marksheet and ug marksheet. I have resubmitted the documents on april 18, 2020 and it was successfully uploaded and from that day, bgv (Iportal) link got vanished from my dashboard, i didn't received green audit mail. I have completed my pjp also didn't received 100% completion mail.
On may 4, 2020 a mail was sent to me asking to resubmit those documents again, but that mail was in my spam folder so i couldn't get notified on time, although the link for uplaoding the documents is also not available from april 18, 2020.
Today when i tried to reach out the support via call it prompts that my resume number is incorrect and i tried to login my wipro dashboard it pops that user is locked.
Please help regards this matter,
This worries me a lot.