Wipro — Experience Letter/ Employment Verification Letter

Hello,

I'm an ex-employee of Wipro. I have the company on their alumni portal and created ticket requesting to provide me an experience letter

But they closed the ticket stating they will not provide documents mentioning roles and responsibilities, instead I can contact letters team to get Employement verification letter. I'm emailing them since couple of weeks but they are not responding to my emails. This document is being requested by my employer as the infromation mentioned in Reliving letter is not clear to understand the roles and responsibilities performed by me in Wipro.

Thank you.