Wipro — PF related queries unattended by Wipro support

Address: Bangalore

Hello,

I am an Ex-Wiproite, so I don't have Wipro's official email to communicate with their support. I can only open the tickets with the Wipro Alumni portal but when a ticket gets updated by the support engineer neither I get any communication email nor updates show in the portal.

It has become very hard for me to know what resolution the team has provided. The portal ticketing system is very bad. It doesn't show what the resolution team has updated before closing the case.

Thanks,
Pruthvi
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Wipro customer support has been notified about the posted complaint.
Jun 17, 2021
Updated by Pruthvi Raj J S
Only this useless information is shown in ticket details.

Jun 17, 2021
Updated by Pruthvi Raj J S
Image 2

Jun 22, 2021
Updated by Pruthvi Raj J S
Hello Wipro,

No one from support is responding to the queries sent to the alumni PF mailer. I've sent nearly 12+ remainder emails. I suspect "are they operational?" or "they just don't care since I left the organization?"

Thanks,
Pruthvi
 
5 Comments

Comments

Portal display such useless information only.

PF related queries unattended by Wipro support - Comment #3845808 - Image #0
Such useless information is only displayed in Alumini portal.

PF related queries unattended by Wipro support - Comment #3845809 - Image #0
Kindly write at alumnipf.[protected]@wipro.com with details. Thanks
I’ve written multiple emails to alumini PF mailer alias before I decided to rise a compliant here. Can you double check?
Hello Wipro,

No one from support is responding to the queries sent to the alumni PF mailer. I've sent nearly 12+ remainder emails. I suspect "are they operational?" or "they just don't care since I left the organization?"

Thanks,
Pruthvi

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