Wipro — PF withdrawal delay and not getting PF information

From last 2-3 months I am asking detail about my PF and process to withdraw it from WIPRO (alumnipf.[protected]@wipro.com) but getting delayed response with no proper answer or resolution.

Here is the problem statement -

1) Few years back I did online PF transfer from WIPRO to my new employer and request got completed . Got response from WIPRO PF associate that just account tagged with 0 amount transferred .
2) Since amount was not transferred to my new employer, I mailed them to get the information about my PF amount and withdraw process . They asked me to give them FORM 13.
2) In EPFO I can see request got completed and FORM 13 attached to it but its blank.
3) Then I raised grievance to EPFO and they asked me to connect WIPRO to have FORM 13.
4) Now they are not responding and every time new person responds to my mails and I don't know how much amount they have and where it is ?

EPFO is much better, I don't know why government allow such organisation to manage hard earned money of employees, which they are not capable of managing.

Regards,
Waqeel
hasan.[protected]@gmail.com