Wipro — Unable to transfer PF from Wipro

Hi team,
I transferred my all previous account amount to Wipro. I left Wipro Feb 2020 and joined societe generale. Wipro did the mistake..they transferred pf amount not service. That's why I could not transfer my of amount and service any where.. Even I could not withdraw my PD amount also From last one year I am sending mail to Wipro pf team. They are replying wait 20 working day. From last one year they are replying me like this. Could you please help me on that.