Woodenstreet — allison 3 seater sofa

Address:

Chennai, Tamil Nadu, 600016

The product (Order id 39001) delivered to us has incorrect measurements despite sharing details on the customization we wanted (2 inches higher). We have also paid extra amount for this.
Secondly, as seen in the attached image, there is a stark difference in the color of the product delivered and the finish is not upto mark.

As much as we were excited to find our kind of sofa on the website we are extremely disappointed with

1) customer service - we have spoken to 5 executives right from the time of order placement. I understand from one of the executives that the executives assigned to our product have left the org. An internal staffing issue should'nt affect the customers satisfaction and coordination!
2) now that the product is not upto mark, the team easily shrugs off the responsibility by saying it is a minor mistake.

We frequently do online shopping and unfortunately this is the worst experience we have ever had. We have purchased the product even after seeing the bad reviews in interest of the sofa design.