| Website: www.woodenstreet.com |
I am filing this complaint against WoodenStreet for unfair trade practices, misleading information, and deficiency in service.
On 14 July 2026, I placed an order with WoodenStreet and made the full payment based on the delivery commitment provided by their sales representatives/customer support team. Before making the payment, I specifically enquired about the delivery timeline and was assured that the product would be delivered within 5 days.
Relying on this representation, I proceeded with the purchase and completed the payment on 14 July 2026.
However, after the payment was successfully processed, I was informed that the actual delivery timeline was 5 weeks, which was completely different from the timeline communicated before the purchase. Had I been informed of the correct delivery timeline, I would not have proceeded with the order.
Further, I was informed that my order would be dispatched by 24 July 2026. As of today, 29 July 2026, the order has neither been dispatched nor delivered. Multiple follow-ups have failed to provide a clear explanation or revised commitment. The company continues to delay the order without any accountability.
Grounds for Complaint
Misrepresentation of Facts
The company induced me to place the order by assuring delivery within 5 days.
After receiving payment, the delivery commitment was changed to 5 weeks.
Unfair Trade Practice
Providing misleading delivery timelines to secure customer payments constitutes an unfair trade practice.
Deficiency in Service
Failure to dispatch the order even after the committed dispatch date of 24 July 2026.
Lack of transparency and failure to provide accurate status updates.
Mental Agony and Inconvenience
I have suffered unnecessary stress, inconvenience, and loss of confidence due to the company's misleading commitments and repeated delays.
Relief Sought
I respectfully request the Hon'ble Commission to:
Direct WoodenStreet to immediately fulfil the order within a specified timeframe or provide a full refund of the amount paid.
Award compensation for mental agony, inconvenience, and time wasted in pursuing the matter.
Direct the company to pay litigation and complaint-related costs.
Take appropriate action against the company for engaging in misleading and unfair trade practices.
Grant any other relief deemed fit and proper in the interest of justice.
Supporting Documents
Order confirmation.
Payment receipt dated 14 July 2026.
Screenshots/chats/emails showing the initial 5-day delivery commitment.
Screenshots/emails showing the revised 5-week delivery timeline.
Screenshots showing the promised dispatch date of 24 July 2026.
Records of follow-up communications
Order No : 1183309
Payment Date: 14th July 2026
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