[Resolved] Woodpecker Furniture — Products not received for more than two months

anandedwind

from Mumbai, Maharashtra

Address:

Chennai, Tamil Nadu, 600042

I have ordered for bedroom set, bed and four seater dining table at woodpecker velacherry chennai... The order was supposed to be delivered on september 07, 2016 and till today (October 14, 2016) i haven't received all products. Everything came in bits and pieces and the dining table was replaced thrice and even now it is received in damaged condition. The beds are recieved but i am still following up with the office to give me the pillows and bedspread. The worst customer service i have ever seen and especially mr. Arun, branch manager and mr. Saravanan the area head had not bothered to even take my calls for past one week. I am left with no option thn waiting n waiting n waiting

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Nov 18, 2016

Complaint marked as Resolved

Woodpecker Furniture customer support has been notified about the posted complaint.

Verified Support

Oct 17, 2016

Woodpecker Furniture Customer Care's response Dear Mr. Edwin,

Greetings from Woodpecker Furniture!!!

This is in reference to your complaint dated 14/10/16 regarding the Dining Set and non-delivery of Pillows and Bedspread.

At the outset, we regret for the inconvenience caused to you.

Based on receipt of your email to our Escalation id on 14-Oct-16, we had contacted you over E-mail and Call regarding your complaints on 15-Oct-16.

We wish to confirm that your complaints regarding Dining Set and non-delivery of Pillows and Bedspread have been resolved to your Satisfaction on 16-Oct-16.

The same has also been confirmed from your end via email.

Also, we have noted your feedback regarding the service rendered by our staff and would like to inform that the necessary action will be taken to avoid the same in future. It would really help us to serve you better.

We thank you for your patient understanding.

In case if you need further assistance, you can call us at [protected]/[protected] regarding your queries.

Thanks and Regards,
Aayesha Sulthana