[Resolved] Woodpecker Furniture — this complaint is about the salesman saravanan in royapettah woodpecker showroom

Archana Ravi

from Nattam, Tamil Nadu

Address:

600018

Hi we went to woodpecker last sunday and wanted to buy a sofa, the sales man during billing cheated us mentioning vat where there is no vat included. Actually 50% sale is going on. But it as to billed only the displayed rate, but they added tax to it saying gst is not updated in their system. The actual cost of the sofa is 38490/- but he as billed it for 48000/-. We had a doubt so we called and checked bessant nagar showroom, they said the displayed rates are inclusive of everything. So this is absolutely a fraudulent. Not only one involved more than 3 played very well and it's absolute cheat. What shall we do to this. Kindly contact me at [protected]

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Sep 19, 2017

Complaint marked as Resolved

Woodpecker Furniture customer support has been notified about the posted complaint.

Verified Support

Jul 24, 2017

Woodpecker Furniture Customer Care's response Dear Sir/Madam,

Greetings from Woodpecker Furniture!!!

This is in reference to the Consumer Complaint dated 21/07/17 regarding the issue raised by our Customer Ms. Archana Ravi on Tax Calculation.

We understand the concern raised by our Customer, we wish to address the queries as follows:

1. The Sales Staff who has attended the Customer (Ms. Archana Ravi) is a new employee and he is not completely aware of the GST calculation details. Hence the confusion has aroused and we regret for the inconvenience caused.
2. However our other Showroom’s had the complete knowledge about the GST Calculation and also gave the accurate details during enquiry call made by the Customer.
3. The problem was that the customer has insisted us to deliver the product without raising the bill as he is ready to pay the cash and did not want us to charge the GST. For which, we have informed that any product delivery can happen post raising the proper bill only with the GST.
4. Also, our Showroom Manager has spoken to the Customer on 17-Jul-17 and explained the above details. To that discussion, customer has taken a days’ time to respond back.
5. However, we had not received any response from him and again we tried calling the customer for the next 2 consecutive days. But we were unable to reach him.
6. Later on 21-Jul-17, Customer has again contacted our Showroom Manager and was asking for the Refund.
7. Please note that we had received only the advance payment of Rs. 2000/- in cash against the purchase he has made (RY/0275/17-18) and we were ready to Refund the same. Hence requested him for a Formal mail to proceed with the Refund Process.

Hope that we have clarified your queries. Please do feel free to contact us in case of any further query and we shall be only too glad to assist you.

We assure the best service always.

In case if you need further assistance, you can call us at [protected]/[protected] regarding your queries.

Thanks and Regards,
Aayesha Sulthana

Verified Support

Aug 19, 2017

Woodpecker Furniture Customer Care's response Dear Sir/Madam,

Greetings from Woodpecker Furniture!!!

This is in reference to the Consumer Complaint dated 21/07/17 regarding the issue raised by our Customer Ms. Archana Ravi on Tax Calculation.

Based on our earlier communication, we would like to confirm that the Refund amount of Rs. 2000/- has been transferred to the Customer’s Bank account on 19-Aug-17 against the Sales Order Number RY/0275/17-18.

Hence we are closing the complaint at our end.

We assure the best service always.

In case if you need further assistance, you can call us at [protected]/[protected] regarding your queries.

Thanks and Regards,
Aayesha Sulthana