Woodpecker Furniture Complaints & Reviews

I bought marble dining table with 6 chairs in November 2019. The chair junction areas are torn. I have registered complaint since April 2020. Very worst experience. Nobody reported for stitching it back as it's in warranty.
Worst service...

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Address: 600018

Hi we went to woodpecker last sunday and wanted to buy a sofa, the sales man during billing cheated us mentioning vat where there is no vat included. Actually 50% sale is going on. But it as to billed only the displayed rate, but they added tax to it saying gst is not updated in their system. The actual cost of the sofa is 38490/- but he as billed it for 48000/-. We had a doubt so we called and checked bessant nagar showroom, they said the...

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Address: 600100

Website: www.woodpeckerfurniture.com

He service team regarding my sofa give worst service for ever.

I book the complaint on 28.12.2016 - complaint number 3767 that time also not give the immediate response. I send image through whatsapp and called me back after one week. That time i am not in station after that no one followed with me regarding my sofa service.

Again in this month same i issue i booked the complaint on 15.07.2017 morning. Complaint...

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Address: Chennai, Tamil Nadu, 600100

Website: www.woodpeckerfurniture.com

Beware of woodpecker furnitures who sell poor quality at extraordinary prices!!!

Bought about 3 lacs worth furnitures for our new home in january 2016 from woodpecker furnitures in velachery, chennai. The recliner sofa set 3 + 2 + 1 costed about 1.10 lacs (Product invoice # cwt/sd/1729/15-16 and service/installation invoice number cwt/se/8630/15-16). Just after the one year, we noticed the leather stitches wearing out and within...

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Address: Bangalore, Karnataka

hi, I had purchased furniture (dining table, double Bed and chairs) from Woodpecker in Shivaginagar, Bangalore last year in month of Aug 09. First they sold all cheap chinese furniture to me by projecting that it was of high quality...I hardly used the chairs for 6 months and all of them broke...

i complained to the owner of the shop and he said that someone will be coming to fix that up coz all the furniture comes with 1 yr...

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We bought a sofa on16.8.2022 from woodpecker fo rs - 147024, ecr chennai, which got torn within 4 months, we complained and got it repaired, it looks so bad and the stitches doesn't look neat which would come off soon and we want the sofa to be replaced, and moreover we are upset by their reply, they said the sofa had been used much and that's the reason it has got torn, I don't get what they mean by it,

Woodpecker Furniture customer support has been notified about the posted complaint.

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Address: No.16 vadivudai amman street Lakshmi Amman Nagar, Kodungaiyur,

My cot was broken. Kindly come and repair it as soon as possible. Thank you.

Woodpecker Furniture customer support has been notified about the posted complaint.

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J

Jayashrre Somasundaram

Apr 25, 2022

Good morning sir,
My cot was broken. Kindly come and repair it as soon as possible.

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Address: Nelson Manickam Road

I bought a wooden sofa in the month of October 2021. The seater is pushing forward when I sit. After complaining it two months for them to visit my place. Atlast they put a knot to the cushion at the back which is really useless and awkward to see. The density of the cushion is vey less which brings cushion in front. I asked them to change the cushion because I am unable to put a cover for my cushion. I am really depressed because spending Rs 60, 000 and feeling unsatisfied about the project. Quick response is not given by the company. Please rectify my problem by changing the cushion.
The knot at the back gives a shabby look

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Woodpecker Furniture Customer Care

from Chennai, Tamil Nadu

Jan 10, 2022

Verified Support

We apologise for the inconvenience. Can you please send email to [protected]@woodpeckerfurniture.com
with registered phone and bill no or copy of the invoice along with contact numbers. We look forward to help you

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Woodpecker Furniture Customer Care

from Chennai, Tamil Nadu

Jan 11, 2022

Verified Support

We apologise for the inconvenience. Have your reported the complaint earlier to us by email or phone. Please send the bill copy along with contact number to our email address [protected]@woodpeckerfurniture.com Our team will get in touch with you and do the needful.

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My recliner sofa bought in November 2019, one of the knob meant for reclining is not working. Kindly do the needful

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Woodpecker Furniture Customer Care

from Chennai, Tamil Nadu

Oct 23, 2021

Verified Support

We have requested your complete details with contact information to our email online (@) woodpeckerfurniture.com

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Address: Wood pecker ECR road Chennai

We had purchased 2 chairs for Rs. 8500 from Woodpecker ECR road, Chennai. We choose the color and the model. The staff told us they would deliver on 18th Aug. On 18th Aug when we called we were told they dont have the same color and they offered different colors which we refused. Post that we were told that we had to wait for 45 days to get the chair. We wanted the money back but to our frustration they were just arguing about giving us alternative etc. Finally when i spoke to the manager he after much persuasion agreed to refund on 19th Aug. But again his team called in the evening and wanted to deliver the chairs. We wondered how did they get the chairs so fast and felt there was something fishy as we might be given the displayed chairs or damaged one. The staff and the manager were so rude and were not ready to refund. In frustration I had tell them to keep the furniture and the money and they have not even called or refunded the money. This is absolutely pathetic and i would discourage anyone from going to this shop. I'm not even sure if I will ever get back my money

Sep 24, 2021

Complaint marked as Resolved

Woodpecker Furniture customer support has been notified about the posted complaint.

Aug 21, 2021

Updated by Sriniv9 Thank you for responding the way you did. Clearly proves my point on how you would have spoken earlier to us. I would not want stoop low and respond. Clearly I have given what actually happened and what we felt earlier. Your response is clearly judgmental and shows your customer centricity.
I just have a question whether it is possible to get a credit note for the amount so that we can go to another woodpecker shop to buy what we want. If no, we dont have a choice but to visit ECR woodpecker shop again. Hope you will confirm.

Verified Support

Aug 24, 2021

Woodpecker Furniture Customer Care's response We appreciate your decision. You can collect the Credit Note with the validity of three months
and you can use the same in any of the Woodpecker Furniture showroom

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Woodpecker Furniture Customer Care

from Chennai, Tamil Nadu

Aug 19, 2021

Verified Support

The customer visited our showroom on 15th August 2021

They Booked two Easy Chair reference ECR/0450/21-22, and the customer wants delivery from the shop floor itself and wanted it to be carried by them.

The showroom only had one chair of the same model on the spot. So, we requested the customer to give us some time so that we can arrange the stock from another location.

On 18th Aug 2021 around 7.30 PM, we called the customer to confirm the delivery and the customer informed us the product can be delivered. The delivery person started the vehicle around 8.45 PM, immediately after the call. Then, the customer called and said they were no longer interested in the product since they have changed their mind.

But, as per the T&C of Sales, we have explained to the customer at the time of booking that the placed order cannot be cancelled and the product is specially procured for her against their order. We have expressed our regret in this regard directly to the customer.

As a special case, we had offered an option to the customer to pick any other product for the same or higher value so that we could provide a solution to the customer's problem.

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Sriniv9's [Complaint's author] reply, Aug 19, 2021

Let me clarify. The facts stated which are incorrect. Let me go one by one.
Firstly on 18th Aug when they called at 7.30pm I had clearly checked with the person whether this was a new factory piece and she replied yes. So I had said ok. Post that they had called my wife again 9.10pm or so where they mentioned that these were display pieces which was cleaned and packed. This was contrary to the information given to me at 7.30pm. We had basically two questions - In the afternoon you didnt have the second piece and mentioned it would take 45 days suddenly after me escalating to manager the "new' piece is ready within few hours. Secondly why did you change your stance from 7.30pm to 9.10pm and say they are not fresh pieces but display ones. We have small kid at home and older parents and during the pandemic we were apprehensive to take the 'used' pieces. Also by this time the way my wife was spoken to was so bad that we also did not want to deal with them. Thirdly they had never offered an option to us to pick any other product for the same or higher value (infact my wife suggested that as they were hell bent on not refunding which was not answered). If that solution was offered we would have been ok yesterday itself. Nothing in "T&C of sales..." was mentioned. In fact the manager offered to refund today as mentioned in my initial complaint. Pls let me know the way forward

Sriniv9's [Complaint's author] reply, Aug 20, 2021

Now no one is responding to my explanation. Any idea what is the way forward

S

Sriniv9

Aug 20, 2021

What is the resolution? I have still not got any solution and as i see your dashboard it says resolved. My money is still pending

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Woodpecker Furniture Customer Care's response, Aug 20, 2021

Verified Support

Woodpecker Furniture is known for 2 decades long its ethical dealing and trust.

Also, we like to emphasize the fact that we DON’T SELL USED Furniture (second-hand furniture)

The very fact, your wife agreed to pick up the display piece clearly shows that you were aware of the same

Corona does not transmitted through furniture, and all our furniture are sanitized so there is no risk involved

There was clearly a change of your mind at 7.30 PM which is why you were reluctant in accepting the product and now you were searching for excuses

Our terms of sale are very clear and it is mentioned in the sales order you where signed, you can check the same

However an exception as mentioned in your above message we are agreeable to change of the product of the same or higher value

We would be Happy to serve you, looking forward to work with you for long term

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Address: Nelson manickam road Chennai 29

We got dinning table on 26th feb 2021
invoice no nm/1117/20-21
wood pecker showroom
nelson manickam road
chennai 29.

From the day it got delivered all the chair legs was very loose spme how we managed it for 2 months. . At one point of the time the leg went wide and the person who is sitting was about to fall. We are not happy with the product which they delivered by wood pecker.

Kindly look in the issue and please arrange to send other set or refund the amount please.

Very poor brand and materials are used that was the reson for damage please done cheat the customers by giving third rate products.

Aug 5, 2021

Complaint marked as Resolved

Woodpecker Furniture customer support has been notified about the posted complaint.

Jun 09, 2021

Updated by Noel Mary We got dinning table on 26th feb 2021
invoice no nm/1117/20-21
wood pecker showroom
nelson manickam road
chennai 29.

From the day it got delivered all the chair legs was very loose spme how we managed it for 2 months. . At one point of the time the leg went wide and the person who is sitting was about to fall. We are not happy with the product which they delivered by wood pecker.

Kindly look in the issue and please arrange to send other set or refund the amount please.

Very poor brand and materials are used that was the reson for damage please done cheat the customers by giving third rate products.

Verified Support

Jun 20, 2021

Woodpecker Furniture Customer Care's response We have addressed the issue. Hope your satisfied with our service

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Recliner 3 seater sofa, one of it is broken and goes far behind

Aug 5, 2021

Complaint marked as Resolved

Woodpecker Furniture customer support has been notified about the posted complaint.

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Woodpecker Furniture Customer Care

from Chennai, Tamil Nadu

Apr 29, 2021

Verified Support

Hello Kaarthik, We apologise for the inconvenience. Would appreciate if you can send the details with your contact no to [protected]@woodpeckerfurniture.com along with S/O No or Invoice details. Would be able to help you. Thanks

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I had bought a two seater and a three seater sofa during sometime in Nov'20. So soon the cushion has gone in.

Request replacement/correction at the earliest.

Woodpecker Furniture customer support has been notified about the posted complaint.

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Woodpecker Furniture Customer Care

from Chennai, Tamil Nadu

Apr 14, 2021

Verified Support

Hello Samuel, We apologise for the inconvenience. Would appreciate if you can send the details with your contact no to [protected]@woodpeckerfurniture.com. Would be able to help you. Thanks

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S

Samuel_Noel

Apr 15, 2021

Booking Name: V. Samuel
Mob. No. +91-[protected]
LL :[protected]

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S

Samuel_Noel

Apr 15, 2021

I am unable to send an email as email id is not provided in your comment. Pls. use the contact details provided in my previous comment

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Address: Adyar

Nov 2020 bought dining table now its chairs are not in good condition, they are in loose fitting

Aug 5, 2021

Complaint marked as Resolved

Woodpecker Furniture customer support has been notified about the posted complaint.

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Woodpecker Furniture Customer Care

from Chennai, Tamil Nadu

Mar 5, 2021

Verified Support

Dear Sir/Madam,
We really apologize for the inconvenience. Would appreciate if you can share the contact no to get in touch with and solve it. If not you can also reach our service no [protected] or email. Look forward to resolve the issue.

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Address: Nelson Manikkam road chennai

Hello sir/madam,

I am writing to you after useless multiple follow ups with your workers for a defective executive chair which I bought from your shop .I am ajay and I am a actor: model by profession. I am a privileged customer of your shop and I had bought multiple items more than 5 from hour shop in nelson manikam road. I am really unhappy about the quality of executive chair which I bought from ur shop on November 1, 2019. The handle covers are automatically coming out in both handles and needs to be replaced I guess . I didn’t expect such a poor customer response from ur workers especially Sindhu and gouff with whom I am asking for help for almost 2 weeks now . They are not just picking up call. Is this the way you respond to a customer who had purchased products from your shop for almost 1 lakh and is a regular customer . I request you to fix my defect at free of cost as I feel you guys sold to me a poor quality product . Please find numbers of your persons who didn’t help me out in this tough covid time

[protected]

[protected]

Regards,
Ajay
[protected]

Sent from my iPhone

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Address: 49, 4th street, velmurugan nagar,, Vinayagapuram, puthagaram,

Sofa seat spring is projecting upward. 3 seater sofa stiching is about to come out.

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Dear sir, i would like to bring it to your notice that the dining table chairs are getting torn. Pictures attached. Kindly do the needful
Karrthik

Woodpecker Furniture customer support has been notified about the posted complaint.

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Dear sir, marble dining table set bought in november 2019, are getting torn. Pictures attached
Kindly make arrangements for rectification

Karrthik.
[protected]

Woodpecker Furniture customer support has been notified about the posted complaint.

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I had purchased furniture worth 118000 at nelson manickam road wood becker bra nch. A cash back of 96000 was given which i could redeem till january as told my the salesperson. Now when i approached the branch to redeem the cash back, mr. Goff says i can only available 20percent discount.. I would want you to look into the issue and do the needful

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Rajkamal Selvaraj

from Chennai, Tamil Nadu

Sep 17, 2019

No response for both cash back and repair cost. Very worst furniture company I ever seen. More than a week we following you people but no response. Woodpeckers are no 1... worst company.

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K

Kavitha Rethinavel

from Delhi, Delhi

Nov 5, 2019

I purchased 2 door wardrobe at rspuram coimbatore 2 years back.
One of the doors got detached during usage, pl send service personnel to fix it

Kavitha [protected]

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Address: Pondicherry, Puducherry, 605008

I bought woodpecker dining table two years back in a exhibition at pondicherry dated 25 september 2016 for the first time due to the decision of my family members. After eight months from the date of purchase this dining table has lost its attachment with two legs. I complained it through phone at that time. From till date no response. Please register my complaint and rectify it as early as possible. Thank you.

Woodpecker Furniture customer support has been notified about the posted complaint.

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C

Colombia GOC

Sep 13, 2018

Dear Sir,

During my recent visit to Chennai I purchased 01 unit Woodpecker dining table form your Besant Nagar show Room on the 2nd September, 2018 as per attached Invoice for I.Rs. 40, 500/-. Payment made through American Express Credit Card. The sales person in charge of the show Room Ms. V. Sinduja promoted this product to me as Oakwood dining table from Woodpecker. The product was delivered to my Trichi residence and cost me I. Rs, 6600/- to transport to Trichi. The glass of the table received in broken condition.

I regret to inform that I am totally disappointed to inform you as I am being deceived on this product since when I examined the table at my residence on delivery, to my surprise it was not manufactured in Oakwood. All four legs of the table are made out of Plywood. A thick coat of putty has been applied to hide the Plywood. I am now back to Sri Lanka and have already brought this matter to the notice of Ms. Sinduja further I also sent her the pictures of this table by whatshapp. Some Vedio clips I attaché herewith for your attention.

I please request you to look into this matter and instruct your show room to take back this item and reimburse me the total cost of expenditure incurred to me on this product or give me a woodpecker table with Oakwood material.

Best Regards.
A.P. Balashanmuham,
Managing Diector,
Lak Govijana Fertilisers (Pvt) Ltd.,
228, Bandaranayake Mawatha,
Colombo-12
Sri Lanka.
T:[protected]/2478350
F:[protected]
M :[protected]
E:[protected]@eureka.lk
W: www.colombiagoc.com

Woodpecker Furniture Complaints & Reviews

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Woodpecker Furniture reviews & complaints(44)

Dining table chair tear

this complaint is about the salesman saravanan in royapettah woodpecker showroom

customer care service

Expensive recliner sofa leather shreds just after warranty

Poor service and support

Sofa

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Cot broken

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Product unsatisfied

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Recliner sofa 3 seater, recliner knob not working

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Harassments and not refunding money

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Damaged dining table

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Breakage in recliner 3 seater sofa

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Two seater cushion depressed

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Dining table chair

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Poor quality executive chair sold

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Sofa seat spring

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Marble dining table chair torn

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Dining table chairs torn

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cash back offer

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pro-dt-c55-1. to rectify the repair of my dining table bought from conduit worldwide trading (india) pvt. ltd.

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Woodpecker Furniture Complaints & Reviews

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Woodpecker Furniture reviews & complaints(44)

Dining table chair tear

this complaint is about the salesman saravanan in royapettah woodpecker showroom

customer care service

Expensive recliner sofa leather shreds just after warranty

Poor service and support

Sofa

Post your Comment

Cot broken

Post your Comment

Product unsatisfied

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Recliner sofa 3 seater, recliner knob not working

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Harassments and not refunding money

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Damaged dining table

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Breakage in recliner 3 seater sofa

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Two seater cushion depressed

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Dining table chair

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Poor quality executive chair sold

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Sofa seat spring

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Marble dining table chair torn

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Dining table chairs torn

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cash back offer

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pro-dt-c55-1. to rectify the repair of my dining table bought from conduit worldwide trading (india) pvt. ltd.

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