Woodpecker Furniture Complaints & Reviews

We bought a sofa on16.8.2022 from woodpecker fo rs - 147024, ecr chennai, which got torn within 4 months, we complained and got it repaired, it looks so bad and the stitches doesn't look neat which would come off soon and we want the sofa to be replaced, and moreover we are upset by their reply, they said the sofa had been used much and that's the reason it has got torn, I don't get what they mean by it,

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Address:

No.16 vadivudai amman street Lakshmi Amman Nagar, Kodungaiyur,

My cot was broken. Kindly come and repair it as soon as possible. Thank you.

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Jayashrre Somasundaram

Apr 25, 2022

Good morning sir,
My cot was broken. Kindly come and repair it as soon as possible.

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Address:

Nelson Manickam Road

I bought a wooden sofa in the month of October 2021. The seater is pushing forward when I sit. After complaining it two months for them to visit my place. Atlast they put a knot to the cushion at the back which is really useless and awkward to see. The density of the cushion is vey less which brings cushion in front. I asked them to change the cushion because I am unable to put a cover for my cushion. I am really depressed because spending Rs 60, 000 and feeling unsatisfied about the project. Quick response is not given by the company. Please rectify my problem by changing the cushion.
The knot at the back gives a shabby look

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Woodpecker Furniture Customer Care

from Chennai, Tamil Nadu

Jan 10, 2022

Verified Support

We apologise for the inconvenience. Can you please send email to [protected]@woodpeckerfurniture.com
with registered phone and bill no or copy of the invoice along with contact numbers. We look forward to help you

Woodpecker Furniture Customer Care

from Chennai, Tamil Nadu

Jan 11, 2022

Verified Support

We apologise for the inconvenience. Have your reported the complaint earlier to us by email or phone. Please send the bill copy along with contact number to our email address [protected]@woodpeckerfurniture.com Our team will get in touch with you and do the needful.

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My recliner sofa bought in November 2019, one of the knob meant for reclining is not working. Kindly do the needful

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Woodpecker Furniture Customer Care

from Chennai, Tamil Nadu

Oct 23, 2021

Verified Support

We have requested your complete details with contact information to our email online (@) woodpeckerfurniture.com

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Harassments and not refunding money

Address:

Wood pecker ECR road Chennai

We had purchased 2 chairs for Rs. 8500 from Woodpecker ECR road, Chennai. We choose the color and the model. The staff told us they would deliver on 18th Aug. On 18th Aug when we called we were told they dont have the same color and they offered different colors which we refused. Post that we were told that we had to wait for 45 days to get the chair. We wanted the money back but to our frustration they were just arguing about giving us alternative...

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Damaged dining table

Address:

Nelson manickam road Chennai 29

We got dinning table on 26th feb 2021
invoice no nm/1117/20-21
wood pecker showroom
nelson manickam road
chennai 29.

From the day it got delivered all the chair legs was very loose spme how we managed it for 2 months. . At one point of the time the leg went wide and the person who is sitting was about to fall. We are not happy with the product which they delivered by wood pecker.

Kindly look in the issue and please arrange to send other set or refund the amount please.

Very poor brand and materials are used that was the reson for damage please done cheat the customers by giving third rate products.

Aug 5, 2021

Complaint marked as Resolved

Woodpecker Furniture customer support has been notified about the posted complaint.

Jun 09, 2021

Updated by Noel Mary We got dinning table on 26th feb 2021
invoice no nm/1117/20-21
wood pecker showroom
nelson manickam road
chennai 29.

From the day it got delivered all the chair legs was very loose spme how we managed it for 2 months. . At one point of the time the leg went wide and the person who is sitting was about to fall. We are not happy with the product which they delivered by wood pecker.

Kindly look in the issue and please arrange to send other set or refund the amount please.

Very poor brand and materials are used that was the reson for damage please done cheat the customers by giving third rate products.

Verified Support

Jun 20, 2021

Woodpecker Furniture Customer Care's response We have addressed the issue. Hope your satisfied with our service

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Karrthik Krish

from Hāora, West Bengal

Apr 29, 2021

Breakage in recliner 3 seater sofa

Recliner 3 seater sofa, one of it is broken and goes far behind

+2 photos

Aug 5, 2021

Complaint marked as Resolved

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Woodpecker Furniture Customer Care

from Chennai, Tamil Nadu

Apr 29, 2021

Verified Support

Hello Kaarthik, We apologise for the inconvenience. Would appreciate if you can send the details with your contact no to [protected]@woodpeckerfurniture.com along with S/O No or Invoice details. Would be able to help you. Thanks

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I had bought a two seater and a three seater sofa during sometime in Nov'20. So soon the cushion has gone in.

Request replacement/correction at the earliest.

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Woodpecker Furniture Customer Care

from Chennai, Tamil Nadu

Apr 14, 2021

Verified Support

Hello Samuel, We apologise for the inconvenience. Would appreciate if you can send the details with your contact no to [protected]@woodpeckerfurniture.com. Would be able to help you. Thanks

Samuel_Noel

Apr 15, 2021

Booking Name: V. Samuel
Mob. No. +91-[protected]
LL :[protected]

Samuel_Noel

Apr 15, 2021

I am unable to send an email as email id is not provided in your comment. Pls. use the contact details provided in my previous comment

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Kavijivi

from Saint Thomas Mount, Tamil Nadu

Mar 5, 2021

Dining table chair

Address:

Adyar

Nov 2020 bought dining table now its chairs are not in good condition, they are in loose fitting

Aug 5, 2021

Complaint marked as Resolved

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Woodpecker Furniture Customer Care

from Chennai, Tamil Nadu

Mar 5, 2021

Verified Support

Dear Sir/Madam,
We really apologize for the inconvenience. Would appreciate if you can share the contact no to get in touch with and solve it. If not you can also reach our service no [protected] or email. Look forward to resolve the issue.

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Address:

Nelson Manikkam road chennai

Hello sir/madam,

I am writing to you after useless multiple follow ups with your workers for a defective executive chair which I bought from your shop .I am ajay and I am a actor: model by profession. I am a privileged customer of your shop and I had bought multiple items more than 5 from hour shop in nelson manikam road. I am really unhappy about the quality of executive chair which I bought from ur shop on November 1, 2019....

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I bought marble dining table with 6 chairs in November 2019. The chair junction areas are torn. I have registered complaint since April 2020. Very worst experience. Nobody reported for stitching it back as it's in warranty.
Worst service

+2 photos

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Address:

49, 4th street, velmurugan nagar,, Vinayagapuram, puthagaram,

Sofa seat spring is projecting upward. 3 seater sofa stiching is about to come out.

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Dear sir, i would like to bring it to your notice that the dining table chairs are getting torn. Pictures attached. Kindly do the needful
Karrthik

+3 photos

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Dear sir, marble dining table set bought in november 2019, are getting torn. Pictures attached
Kindly make arrangements for rectification

Karrthik.
[protected]

+3 photos

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I had purchased furniture worth 118000 at nelson manickam road wood becker bra nch. A cash back of 96000 was given which i could redeem till january as told my the salesperson. Now when i approached the branch to redeem the cash back, mr. Goff says i can only available 20percent discount.. I would want you to look into the issue and do the needful

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Rajkamal Selvaraj

from Chennai, Tamil Nadu

Sep 17, 2019

No response for both cash back and repair cost. Very worst furniture company I ever seen. More than a week we following you people but no response. Woodpeckers are no 1... worst company.

Kavitha Rethinavel

from Delhi, Delhi

Nov 5, 2019

I purchased 2 door wardrobe at rspuram coimbatore 2 years back.
One of the doors got detached during usage, pl send service personnel to fix it

Kavitha [protected]

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Address:

Pondicherry, Puducherry, 605008

I bought woodpecker dining table two years back in a exhibition at pondicherry dated 25 september 2016 for the first time due to the decision of my family members. After eight months from the date of purchase this dining table has lost its attachment with two legs. I complained it through phone at that time. From till date no response. Please register my complaint and rectify it as early as possible. Thank you.

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Colombia GOC

Sep 13, 2018

Dear Sir,

During my recent visit to Chennai I purchased 01 unit Woodpecker dining table form your Besant Nagar show Room on the 2nd September, 2018 as per attached Invoice for I.Rs. 40, 500/-. Payment made through American Express Credit Card. The sales person in charge of the show Room Ms. V. Sinduja promoted this product to me as Oakwood dining table from Woodpecker. The product was delivered to my Trichi residence and cost me I. Rs, 6600/- to transport to Trichi. The glass of the table received in broken condition.

I regret to inform that I am totally disappointed to inform you as I am being deceived on this product since when I examined the table at my residence on delivery, to my surprise it was not manufactured in Oakwood. All four legs of the table are made out of Plywood. A thick coat of putty has been applied to hide the Plywood. I am now back to Sri Lanka and have already brought this matter to the notice of Ms. Sinduja further I also sent her the pictures of this table by whatshapp. Some Vedio clips I attaché herewith for your attention.

I please request you to look into this matter and instruct your show room to take back this item and reimburse me the total cost of expenditure incurred to me on this product or give me a woodpecker table with Oakwood material.

Best Regards.
A.P. Balashanmuham,
Managing Diector,
Lak Govijana Fertilisers (Pvt) Ltd.,
228, Bandaranayake Mawatha,
Colombo-12
Sri Lanka.
T:[protected]/2478350
F:[protected]
M :[protected]
E:[protected]@eureka.lk
W: www.colombiagoc.com

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Address:	Chennai, Tamil Nadu, 600042
Website:	Woodpeckerfurniture.com

We bought a 3seater recliner sofa & a single seat recliner on 21 june 2016 from their show room in velachery in chennai-600042 costing rs.90000. It was sold as pure leather on seating, back, hand rest& reclining portions & faux leather on non contact areas.
During december we noticed the head rest portion peeling like rexine.
We called customer service and registered complaint no:2564 on[protected].
They adamantly say pure leather will peel like rexine and refuse to attend or visit.
Also they will replace whole sofa furnishing with faux leather on chargeable basis of rs.18000.
We even asked them to replace only the damaged portion with leather material.
They refused saying only faux leather will be used on chargeable basis.
Till now no proper response in spite of repeated calls to service or show room.
Our mobile no:[protected] is registered during purchase with them.
Seems to be a cheating company.
Buyers to beware of this woodpecker furniture, chennai.

+1 photos

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Indumathi Ramkumar

from Mumbai, Maharashtra

Mar 27, 2018

I bought a dining table which is having a problem with legs of the dining chair.which needs to be fixed immediately..please send a person and fix the issues.i bought this dining table from Woodpecker velachery.

Sandhyayuktha

Dec 31, 2019

Purchased 2 seater recliner sofa in 2017 from Chennai. Within 6 months the entire genuine leather cover as claimed by sales person started peeling and falling all over the place.. it sticks to people sitting on the sofa. And it looks so ugly with the tattered rexine cover. Wood pecker had cheated us with a worthless product for Rs. 55k. Sincw we moved out of Chennai we couldn't lodge a complaint at the showroom.

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Address:

Chennai, Tamil Nadu

I bought a recliner for rs 30, 000/-. From my registered ph no., you can verify the date of purchase and the history of service rendered by your technician. A few days after delivery at my home, the material at foot rest was peeling off. I complained to your aminjikarai store from where i got the recliner. They sent the technician to my home. He did some minor correction with pasting the material and assured that there won't be problem thereafter.

But to my surprise, the material pasted did not stick permanently and it was again tearing off. When i again told your people over ph nos. [protected] & [protected], i was asked to send the images of recliner's affected portion by whatsapp in the second ph no. Ending 12040. I have promptly done the same.

But they say that i'll have to bear the cost of repairs. Since the problem occurred from the beginning, the product has to be repaired at company's cost. Despite my telephonic conversation with the phone no. [protected] and sending image once again in whatsapp as advised by him, it is not taken care.

I am totally disappointed with the product, service and the image of wood pecker is at stake. Please attend to my complaint and set right the recliner at the earliest. Meanwhile, the foam inside the bottom of the foot rest is also coming out. Further, the head of the recliner is also slowly getting peeled.

The product i was supplied was of very inferior quality and not worth the price i paid for.in view of the above, i request quick service. You may contact me for details. A krishnan

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Shikha Nahar

from Delhi, Delhi

Jul 8, 2019

I purchased furniture from here.. nothing is working fine at all.. the cushions and the sofa are damaged alrdy. It's been 6 months and everything is finished already!

Such a fraud persom

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Address:

600041

My compliant number is 605. You have supplied a defective cot that developed problem within a week. The plank just went in. You claimed it can be fixed and your service team attended. Now within another 3.5 months the same problem occurred. Because the fundamentally the product you have sold to us for 18, 0000 inr is defective. Please exchange the cot. I registered this compliant 3 months ago soon after the problem surfaced and no action to my satisfaction is taken. Even electronics goods are exchanged when a defective product is given to customer. Even mobile phones are; even automobiles are exchanged when a defective product is supplied. Why do you expect us to sleep in a broken cot when with our hard earned money we bought a cot honestly from you??? Can you please attend to this. It is almost midnight and i am unable to use my cot, sleep in peace because of the defective product and the scant respect you have given to a customer.

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this complaint is about the salesman saravanan in royapettah woodpecker showroom

Address:

600018

Hi we went to woodpecker last sunday and wanted to buy a sofa, the sales man during billing cheated us mentioning vat where there is no vat included. Actually 50% sale is going on. But it as to billed only the displayed rate, but they added tax to it saying gst is not updated in their system. The actual cost of the sofa is 38490/- but he as billed it for 48000/-. We had a doubt so we called and checked bessant nagar showroom, they said the displayed rates are inclusive of everything. So this is absolutely a fraudulent. Not only one involved more than 3 played very well and it's absolute cheat. What shall we do to this. Kindly contact me at [protected]

Sep 19, 2017

Complaint marked as Resolved

Woodpecker Furniture customer support has been notified about the posted complaint.

Verified Support

Jul 24, 2017

Woodpecker Furniture Customer Care's response Dear Sir/Madam,

Greetings from Woodpecker Furniture!!!

This is in reference to the Consumer Complaint dated 21/07/17 regarding the issue raised by our Customer Ms. Archana Ravi on Tax Calculation.

We understand the concern raised by our Customer, we wish to address the queries as follows:

1. The Sales Staff who has attended the Customer (Ms. Archana Ravi) is a new employee and he is not completely aware of the GST calculation details. Hence the confusion has aroused and we regret for the inconvenience caused.
2. However our other Showroom’s had the complete knowledge about the GST Calculation and also gave the accurate details during enquiry call made by the Customer.
3. The problem was that the customer has insisted us to deliver the product without raising the bill as he is ready to pay the cash and did not want us to charge the GST. For which, we have informed that any product delivery can happen post raising the proper bill only with the GST.
4. Also, our Showroom Manager has spoken to the Customer on 17-Jul-17 and explained the above details. To that discussion, customer has taken a days’ time to respond back.
5. However, we had not received any response from him and again we tried calling the customer for the next 2 consecutive days. But we were unable to reach him.
6. Later on 21-Jul-17, Customer has again contacted our Showroom Manager and was asking for the Refund.
7. Please note that we had received only the advance payment of Rs. 2000/- in cash against the purchase he has made (RY/0275/17-18) and we were ready to Refund the same. Hence requested him for a Formal mail to proceed with the Refund Process.

Hope that we have clarified your queries. Please do feel free to contact us in case of any further query and we shall be only too glad to assist you.

We assure the best service always.

In case if you need further assistance, you can call us at [protected]/[protected] regarding your queries.

Thanks and Regards,
Aayesha Sulthana

Verified Support

Aug 19, 2017

Woodpecker Furniture Customer Care's response Dear Sir/Madam,

Greetings from Woodpecker Furniture!!!

This is in reference to the Consumer Complaint dated 21/07/17 regarding the issue raised by our Customer Ms. Archana Ravi on Tax Calculation.

Based on our earlier communication, we would like to confirm that the Refund amount of Rs. 2000/- has been transferred to the Customer’s Bank account on 19-Aug-17 against the Sales Order Number RY/0275/17-18.

Hence we are closing the complaint at our end.

We assure the best service always.

In case if you need further assistance, you can call us at [protected]/[protected] regarding your queries.

Thanks and Regards,
Aayesha Sulthana

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Ramkumar Kathirvel

from Chennai, Tamil Nadu

Nov 13, 2017

Door lock not working..

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Woodpecker Furniture reviews & complaints(44)

Sofa

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Cot broken

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Product unsatisfied

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Recliner sofa 3 seater, recliner knob not working

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Harassments and not refunding money

Damaged dining table

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Breakage in recliner 3 seater sofa

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Two seater cushion depressed

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Dining table chair

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Poor quality executive chair sold

Dining table chair tear

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Sofa seat spring

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Marble dining table chair torn

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Dining table chairs torn

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cash back offer

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pro-dt-c55-1. to rectify the repair of my dining table bought from conduit worldwide trading (india) pvt. ltd.

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3 seater recliner sofa

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recliner

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defective cot supplied by woodpecker furniture

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this complaint is about the salesman saravanan in royapettah woodpecker showroom

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