Woodpecker Furniture Complaints & Reviews

We bought a sofa on16.8.2022 from woodpecker fo rs - 147024, ecr chennai, which got torn within 4 months, we complained and got it repaired, it looks so bad and the stitches doesn't look neat which would come off soon and we want the sofa to be replaced, and moreover we are upset by their reply, they said the sofa had been used much and that's the reason it has got torn, I don't get what they mean by it,

My cot was broken. Kindly come and repair it as soon as possible. Thank you.

I bought a wooden sofa in the month of October 2021. The seater is pushing forward when I sit. After complaining it two months for them to visit my place. Atlast they put a knot to the cushion at the back which is really useless and awkward to see. The density of the cushion is vey less which brings cushion in front. I asked them to change the cushion because I am unable to put a cover for my cushion. I am really depressed because spending Rs 60, 000 and feeling unsatisfied about the project. Quick response is not given by the company. Please rectify my problem by changing the cushion.
The knot at the back gives a shabby look

My recliner sofa bought in November 2019, one of the knob meant for reclining is not working. Kindly do the needful

We had purchased 2 chairs for Rs. 8500 from Woodpecker ECR road, Chennai. We choose the color and the model. The staff told us they would deliver on 18th Aug. On 18th Aug when we called we were told they dont have the same color and they offered different colors which we refused. Post that we were told that we had to wait for 45 days to get the chair. We wanted the money back but to our frustration they were just arguing about giving us alternative etc. Finally when i spoke to the manager he after much persuasion agreed to refund on 19th Aug. But again his team called in the evening and wanted to deliver the chairs. We wondered how did they get the chairs so fast and felt there was something fishy as we might be given the displayed chairs or damaged one. The staff and the manager were so rude and were not ready to refund. In frustration I had tell them to keep the furniture and the money and they have not even called or refunded the money. This is absolutely pathetic and i would discourage anyone from going to this shop. I'm not even sure if I will ever get back my money

We got dinning table on 26th feb 2021
invoice no nm/1117/20-21
wood pecker showroom
nelson manickam road
chennai 29.

From the day it got delivered all the chair legs was very loose spme how we managed it for 2 months. . At one point of the time the leg went wide and the person who is sitting was about to fall. We are not happy with the product which they delivered by wood pecker.

Kindly look in the issue and please arrange to send other set or refund the amount please.

Very poor brand and materials are used that was the reson for damage please done cheat the customers by giving third rate products.

Recliner 3 seater sofa, one of it is broken and goes far behind

I had bought a two seater and a three seater sofa during sometime in Nov'20. So soon the cushion has gone in.

Request replacement/correction at the earliest.

Nov 2020 bought dining table now its chairs are not in good condition, they are in loose fitting

Hello sir/madam,

I am writing to you after useless multiple follow ups with your workers for a defective executive chair which I bought from your shop .I am ajay and I am a actor: model by profession. I am a privileged customer of your shop and I had bought multiple items more than 5 from hour shop in nelson manikam road. I am really unhappy about the quality of executive chair which I bought from ur shop on November 1, 2019. The handle covers are automatically coming out in both handles and needs to be replaced I guess . I didn’t expect such a poor customer response from ur workers especially Sindhu and gouff with whom I am asking for help for almost 2 weeks now . They are not just picking up call. Is this the way you respond to a customer who had purchased products from your shop for almost 1 lakh and is a regular customer . I request you to fix my defect at free of cost as I feel you guys sold to me a poor quality product . Please find numbers of your persons who didn’t help me out in this tough covid time

[protected]

[protected]

Regards,
Ajay
[protected]

Sent from my iPhone

I bought marble dining table with 6 chairs in November 2019. The chair junction areas are torn. I have registered complaint since April 2020. Very worst experience. Nobody reported for stitching it back as it's in warranty.
Worst service...

Sofa seat spring is projecting upward. 3 seater sofa stiching is about to come out.

Dear sir, i would like to bring it to your notice that the dining table chairs are getting torn. Pictures attached. Kindly do the needful
Karrthik

Dear sir, marble dining table set bought in november 2019, are getting torn. Pictures attached
Kindly make arrangements for rectification

Karrthik.
[protected]

I had purchased furniture worth 118000 at nelson manickam road wood becker bra nch. A cash back of 96000 was given which i could redeem till january as told my the salesperson. Now when i approached the branch to redeem the cash back, mr. Goff says i can only available 20percent discount.. I would want you to look into the issue and do the needful

I bought woodpecker dining table two years back in a exhibition at pondicherry dated 25 september 2016 for the first time due to the decision of my family members. After eight months from the date of purchase this dining table has lost its attachment with two legs. I complained it through phone at that time. From till date no response. Please register my complaint and rectify it as early as possible. Thank you.

We bought a 3seater recliner sofa & a single seat recliner on 21 june 2016 from their show room in velachery in chennai-600042 costing rs.90000. It was sold as pure leather on seating, back, hand rest& reclining portions & faux leather on non contact areas.
During december we noticed the head rest portion peeling like rexine.
We called customer service and registered complaint no:2564 on[protected].
They adamantly say pure leather will peel like rexine and refuse to attend or visit.
Also they will replace whole sofa furnishing with faux leather on chargeable basis of rs.18000.
We even asked them to replace only the damaged portion with leather material.
They refused saying only faux leather will be used on chargeable basis.
Till now no proper response in spite of repeated calls to service or show room.
Our mobile no:[protected] is registered during purchase with them.
Seems to be a cheating company.
Buyers to beware of this woodpecker furniture, chennai.

I bought a recliner for rs 30, 000/-. From my registered ph no., you can verify the date of purchase and the history of service rendered by your technician. A few days after delivery at my home, the material at foot rest was peeling off. I complained to your aminjikarai store from where i got the recliner. They sent the technician to my home. He did some minor correction with pasting the material and assured that there won't be problem thereafter.

But to my surprise, the material pasted did not stick permanently and it was again tearing off. When i again told your people over ph nos. [protected] & [protected], i was asked to send the images of recliner's affected portion by whatsapp in the second ph no. Ending 12040. I have promptly done the same.

But they say that i'll have to bear the cost of repairs. Since the problem occurred from the beginning, the product has to be repaired at company's cost. Despite my telephonic conversation with the phone no. [protected] and sending image once again in whatsapp as advised by him, it is not taken care.

I am totally disappointed with the product, service and the image of wood pecker is at stake. Please attend to my complaint and set right the recliner at the earliest. Meanwhile, the foam inside the bottom of the foot rest is also coming out. Further, the head of the recliner is also slowly getting peeled.

The product i was supplied was of very inferior quality and not worth the price i paid for.in view of the above, i request quick service. You may contact me for details. A krishnan

My compliant number is 605. You have supplied a defective cot that developed problem within a week. The plank just went in. You claimed it can be fixed and your service team attended. Now within another 3.5 months the same problem occurred. Because the fundamentally the product you have sold to us for 18, 0000 inr is defective. Please exchange the cot. I registered this compliant 3 months ago soon after the problem surfaced and no action to my satisfaction is taken. Even electronics goods are exchanged when a defective product is given to customer. Even mobile phones are; even automobiles are exchanged when a defective product is supplied. Why do you expect us to sleep in a broken cot when with our hard earned money we bought a cot honestly from you??? Can you please attend to this. It is almost midnight and i am unable to use my cot, sleep in peace because of the defective product and the scant respect you have given to a customer.

Hi we went to woodpecker last sunday and wanted to buy a sofa, the sales man during billing cheated us mentioning vat where there is no vat included. Actually 50% sale is going on. But it as to billed only the displayed rate, but they added tax to it saying gst is not updated in their system. The actual cost of the sofa is 38490/- but he as billed it for 48000/-. We had a doubt so we called and checked bessant nagar showroom, they said the...