Woodpecker Furniture — TV wall unit damaged

Address:

Chennai, Tamil Nadu

I bought Sofa set, Dressing table, Dining table, and TV wall unit on 5th July for Rs. 85, 000 at Wood pecker stores in Aminjikarai. We received all the products through ABT parcel. On 18/7/2015 Mr. Sanjeeb came to our house for fixing all the products. We are satisfied with all the products except TV wall unit. The quality of that TV wall unit is very bad. There are many scratches all over the piece. Glass piece was completely broken. There are two wood piece in the both the end of the unit. Both were broken. The TV wall unit is already a used/damaged piece sent to us. And Mr. Sanjeeb had stoped doing his fixing work and he promised this TV wall unit is completely damaged. There are many scratches all over the unit and the both the main stands are broken. He told he will speak to his Office and will send a new replacement piece for this. When I contacted Aminjikarai Store for the same issue. The excecutives are telling the problem is with ABT parcel and they are not responsible for this. Please understand we received sofa, dining, dressing along with this, we are satisfied with all the other products and no damages in these. But this TV wall unit is already a used piece you have sent to us. Scratches are not happened because of ABT parcel, because the parcels are well packed with bubble wrapper. And at the back of the bill you have mentioned if there is a damage while opening the pack the company is responsible Kindly check with Mr. Sanjeeb he has opened the pack . I am expecting a product worth for the moneyi paid. I would request you to kindly take back the piece and adjust the money. I look forward to receiving your satisfactory settlement of my claim within a week.